Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property itself is great. It is clean, comfortable, and the location is fantastic. We really enjoyed the physical space during our stay. However, the property management company was incredibly frustrating to deal with. They send automated text messages saying, "Please let us know if there is anything we can do to improve your experience," but it is completely empty talk. I reached out three separate times over two days asking for help with connecting to the TV/Projector via AirPlay. I was completely ghosted. No reply, no help, no acknowledgment whatsoever. Ironically, the only messages I received after my requests for help were more automated texts demanding I follow their check-out process and asking me to leave a 5-star rating.