Good clean rooms
Pub food always good
A couple of extra pillows(2 is not enough- q each side) - a mix hard soft so 4 on a queen/dbl/king bed!!
Perfect
Will return
We had a great time at the pool but it would have been nice if a beer could have been available in the pool area. The bar did not have can beer or plastic glass option for the pool area. We did have some alternative options available and a good time was had with friends
Bed was comfortable. But that was about all good about it. The first room they offered was really small with no where to put luggage. After some discussions & phone calls we were finally given a bigger room.
Even though the website said food was available the restaurant was not open for breakfast or there was not even any available to buy.
Pool was not available as pump broken. Address said Alpine Way, but office around the corner & no sign to indicate how to find it. Office unattended in the morning & no box to leave key. Staff were backpackers & were nice kids but really need to know more information about their workplace. Very dissappointed with this motel.
New management and customer service is deplorable. This management of this company could do with attending some customer service workshops. The rooms have been renovated and are very nice, having stayed there multiple times over the years the renovations had been overdue, so they got this right.
Such a shame that their online booking system (they dont answer the phone) is a mess. Also takes weeks and so many emails to get money back from their mistake and double charging.
Still waiting for my refund of double charges.
Nearly forgot, my meal was terrible.
Ian