This property was a major letdown for our first family trip to Maui. What should have been a memorable and relaxing vacation turned into a frustrating experience.The listing clearly stated there were two queen beds, but in reality, there was only one queen bed and a small, uncomfortable double futon. This false advertising created stress for our family and completely misrepresented the space.On top of that, the property was filthy. There was a thick layer of dust under the bed, grime in corners, and an overall feeling of neglect. We didnât feel comfortable using the kitchen or even sitting on the furniture. The photos and description did not reflect the reality of what we walked into.We didnât reach out to the host during the stay simply because it felt pointlessâfinding a new place in the middle of our trip wasnât feasible or within our budget. Now, weâre being punished for not reporting it sooner, as the host has refused to take any accountability and denied a refund. Instead of showing empathy or responsibility, theyâve been dismissive and unhelpful.Vrboâs customer service was just as disappointing. Despite the clear issues, they provided no meaningful support and did nothing to make things right.This whole experience left us feeling incredibly let downâby the host and by Vrbo. I would not recommend this property to anyone .