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Buccament BAY ALL Inclusive

Hébergement 2.0 étoiles

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Galerie photos de l’hĂ©bergement Buccament BAY ALL Inclusive

Piscine extérieure, chaises longues
Petit déjeuner, déjeuner et dßner servis sur place
Plage à proximité, massages sur la plage, bar de plage, kayak
Façade de l’hĂ©bergement - soirĂ©e/nuit
Petit déjeuner, déjeuner et dßner servis sur place

Avis voyageurs

7,6 sur 10
Bien

Équipements populaires

  • Piscine
  • Tout compris
  • Restaurant
  • Salle de sport
  • Services d’affaires
  • Bar

DĂ©couvrir la zone

Afficher la carte
Buccament Bay, PO Box LY39 Layou, Kingstown
  • Place, Jardins botaniques
    â€Ș8 min en voiture‬
  • Place, CathĂ©drale anglicane Saint-George
    â€Ș9 min en voiture‬
  • Place, MarchĂ© de Kingstown
    â€Ș10 min en voiture‬
  • Airport, Argyle (SVD-Argyle Intl.)
    â€Ș27 min en voiture‬

Options de chambre

Afficher toutes les photos pour ce type de chambre : Villa, 1 chambre, vue jardin

Terrasse/Patio

Villa, 1 chambre, vue jardin

  • Vue sur le jardin
  • 79 mÂČ
  • 1 chambre
  • 2 personnes
  • 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Villa Deluxe, 1 chambre, vue jardin

Terrasse/Patio

Villa Deluxe, 1 chambre, vue jardin

  • Vue sur le jardin
  • 77 mÂČ
  • 1 chambre
  • 3 personnes
  • 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Villa Deluxe, 1 chambre, en front de plage

Vue de la chambre

Villa Deluxe, 1 chambre, en front de plage

  • Vue sur l’ocĂ©an
  • 77 mÂČ
  • 1 chambre
  • 3 personnes
  • 1 trĂšs grand lit

Afficher toutes les photos pour ce type de chambre : Villa, 2 chambres, vue jardin

Piscine extérieure, chaises longues

Villa, 2 chambres, vue jardin

  • Vue sur le jardin
  • 125 mÂČ
  • 2 chambres
  • 5 personnes
  • 1 trĂšs grand lit et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : Villa Deluxe, 2 chambres, vue jardin

Villa Deluxe, 2 chambres, vue jardin | Terrasse/Patio

Villa Deluxe, 2 chambres, vue jardin

  • Vue sur le jardin
  • 125 mÂČ
  • 2 chambres
  • 6 personnes
  • 1 trĂšs grand lit et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : Villa Deluxe, 2 chambres, en front de plage

Literie de qualité supérieure

Villa Deluxe, 2 chambres, en front de plage

  • Vue sur l’ocĂ©an
  • 125 mÂČ
  • 2 chambres
  • 5 personnes
  • 1 trĂšs grand lit et 2 lits 1 place

Afficher toutes les photos pour ce type de chambre : Villa Majestueuse, 4 chambres, en front de plage

Vue de la chambre

Villa Majestueuse, 4 chambres, en front de plage

  • Vue sur l’ocĂ©an
  • 227 mÂČ
  • 4 chambres
  • 10 personnes
  • 6 lits 1 place

Afficher toutes les photos pour ce type de chambre : Suite Junior (Elaenia)

Suite Junior (Elaenia)

Suite Junior (Elaenia)

  • Vue sur le jardin
  • 64 mÂČ
  • 2 personnes
  • 1 lit double

Afficher toutes les photos pour ce type de chambre : Suite, 2 chambres (Elaenia)

Suite, 2 chambres (Elaenia)

Suite, 2 chambres (Elaenia)

  • Vue sur le jardin
  • 124 mÂČ
  • 2 chambres
  • 4 personnes
  • 1 trĂšs grand lit

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À propos de cet hĂ©bergement

Buccament BAY ALL Inclusive

Une piscine extérieure, un restaurant et un centre de remise en forme se trouvent dans cet hébergement. De plus, il y a un bar à la plage, un snack bar/épicerie fine et un centre de conférence disponibles sur place.
Buccament BAY ALL Inclusive dispose de 102 chambres. Les lits sont préparés avec de la literie de qualité supérieure.
Cet hébergement propose une piscine extérieure et un centre de remise en forme.

Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.

Nos clients nous ont dit qu'ils avaient particuliÚrement apprécié Buccament BAY ALL Inclusive pour son excellent état général. Lors de votre séjour, vous serez proche de Fort Charlotte. Parmi les prestations de cet hébergement, on compte une piscine extérieure, un restaurant et un centre de remise en forme.
  • Si vous avez un creux, direction The Bay Beach Club, un restaurant buffet qui vous servira des spĂ©cialitĂ©s Cuisine internationale
  • Pour vous dĂ©lasser aprĂšs une journĂ©e de visites, vous trouverez sur place une piscine extĂ©rieure
  • Parmi les prestations offertes, on trouve un coffre-fort Ă  la rĂ©ception, un centre de confĂ©rence et une boutique de souvenirs/un kiosque Ă  journaux
  • Centre de remise en forme, cours de tennis et cours de yoga : passez un sĂ©jour actif mĂ©morable grĂące aux nombreux loisirs proposĂ©s sur place
  • À 9 minutes en voiture de Jardins botaniques et Ă  9 minutes de CathĂ©drale anglicane Saint-George
Buccament BAY ALL Inclusive propose des tarifs tout compris. Les prix des chambres de cet hĂ©bergement incluent les repas et les boissons pris dans les restaurants et les bars de l'hĂ©bergement. D'autres services, tels que l'accĂšs Ă  des activitĂ©s de loisir et de divertissement ainsi que les taxes et le service, peuvent Ă©galement ĂȘtre inclus. Des frais supplĂ©mentaires peuvent cependant ĂȘtre facturĂ©s pour les repas pris dans certains restaurants, pour des repas spĂ©ciaux, pour certains plats et certaines boissons, ainsi que pour des services en supplĂ©ment.

Buccament BAY ALL Inclusive ne manque pas de petits plus. Sur place, vous trouverez notamment une piscine extérieure et un centre de remise en forme. Outre un restaurant, vous profiterez sur place d'un snack bar/épicerie fine. L'hébergement abrite un bar à la plage, l'idéal pour siroter un cocktail aprÚs une journée de visites.

Buccament BAY ALL Inclusive offre Ă©galement une boutique de souvenirs/un kiosque Ă  journaux, un service d'assistance pour les visites touristiques ou l'achat de billets et un service de garde d’enfants encadrĂ©e (gratuit).

The Bay Beach Club - Ce restaurant buffet propose des spécialités Cuisine internationale et sert le petit déjeuner, le déjeuner et le dßner.
Arlecchino (Dress Code) - Ce restaurant gastronomique propose des spécialités Cuisine italienne.
Safran - Ce restaurant propose des spécialités Cuisine indienne et sert le dßner.
HQ Coffee Shop - salon de thé sur place.
Jack's (Dress Code) - Offrant une vue sur l'océan et sur la piscine, ce restaurant propose des spécialités Cuisine à base de fruits de mer. Il sert le dßner. Réservation obligatoire.

Options tout inclus

Cet hĂ©bergement tout inclus est tout compris. Cela signifie que les repas et les boissons pris sur place sont inclus dans le prix de la chambre (certaines limitations peuvent ĂȘtre appliquĂ©es).

Repas et boissons

Tous les repas (buffet et Ă  la carte), les snacks et les boissons sont inclus
Service en chambre disponible (horaires limités)
Minibar (toutes les boissons incluses)

Activités, installations et matériel

Tous les sports nautiques non motorisés sont inclus.

Activités nautiques

Kayak
Snorkeling

Activités sur la terre ferme

Matériel de fitness
Football
Tennis
Volley

Divertissements

Activités et divertissements sur place

Services et Ă©quipements

Nourriture et boissons

  • Snack-bar/Ă©picerie fine
  • Un bar de plage
  • Un restaurant

Restaurants sur place

  • Arlecchino (Dress Code)
  • HQ Coffee Shop
  • Jack's (Dress Code)
  • Safran
  • The Bay Beach Club

Activités

  • Centre de remise en forme
  • Cours de fitness
  • Cours de Pilates
  • Cours de yoga
  • Kayak
  • Leçons de tennis
  • Volley

Pour les familles

  • ActivitĂ©s encadrĂ©es gratuites pour les enfants
  • Snack-bar/Ă©picerie fine

Commodités

  • Boutique de souvenirs/kiosque Ă  journaux
  • Coffre-fort Ă  la rĂ©ception

Services aux voyageurs

  • Service d’assistance pour les visites touristiques

Services professionnels

  • Centre de confĂ©rences

Extérieur

  • Transats de piscine

Spa

  • Massages aux pierres chaudes
  • Massages des tissus profonds
  • Massages sportifs
  • Salles de soins spa

Plus

  • 1 étage
  • Construction de 2010

Équipements de la chambre

Chambre

  • Literie de qualitĂ© supĂ©rieure

Salle de bain

  • Serviettes fournies

Divertissements

  • TĂ©lĂ©vision haute dĂ©finition

Plus de services et Ă©quipements

  • TĂ©lĂ©phone

Conditions

Arrivée

Arrivée : 15 h 00

Informations concernant l’arrivĂ©e

Les informations fournies par l’hĂ©bergement peuvent ĂȘtre traduites Ă  l’aide d’outils de traduction automatique

Enfants et lits supplémentaires

  • Les enfants sont admis.

Informations importantes

Frais

Les clients devront payer les frais suivants à l'hébergement :

  • DĂ©pĂŽt de garantie : 500.00 USD par sĂ©jour
  • Taxe prĂ©levĂ©e par la ville : 2.96 USD par chambre et par nuit

Nous affichons tous les frais que l'hébergement nous a fournis.

À savoir absolument

Cet hĂ©bergement est gĂ©rĂ© par un hĂŽte professionnel et fourni dans le cadre d’une activitĂ© commerciale, industrielle ou libĂ©rale.
Des frais pour toute personne supplĂ©mentaire peuvent ĂȘtre facturĂ©s et dĂ©pendent de la politique de l'hĂ©bergement
Une piĂšce d'identitĂ© officielle avec photo et un dĂ©pĂŽt de garantie en espĂšces ou par carte de crĂ©dit peuvent ĂȘtre demandĂ©s Ă  l'arrivĂ©e pour couvrir tous frais imprĂ©vus
Les demandes spĂ©ciales, qui ne peuvent pas ĂȘtre garanties, sont soumises Ă  disponibilitĂ© Ă  l'arrivĂ©e et peuvent entraĂźner des frais supplĂ©mentaires

Nous devons aussi mentionner


  • Il est nĂ©cessaire de rĂ©server pour les massages. Contactez cet hĂ©bergement avant votre arrivĂ©e aux coordonnĂ©es figurant sur la confirmation de rĂ©servation.

Hébergement aussi connu sous le nom de :

Buccament Inclusive Kingstown
Buccament BAY ALL Inclusive Kingstown
Buccament BAY ALL Inclusive Complexe touristique tout compris

Avis sur l’hĂ©bergement Buccament BAY ALL Inclusive

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’aprùs 36 avis sur 126.
Note des voyageurs de 8 (Bien), d’aprùs 48 avis sur 126.
Note des voyageurs de 6 (Satisfaisant), d’aprùs 26 avis sur 126.
Note des voyageurs de 4 (MĂ©diocre), d’aprĂšs 9 avis sur 126.
Note des voyageurs de 2 (Horrible), d’aprùs 7 avis sur 126.

8,6/10

Propreté

7,6/10

Personnel et service

8,0/10

Infrastructures et conditions de l’hĂ©bergement

Avis

Avis vérifié

8/10 Bien

cindy

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Buccament Bay Resort so nice

Petit bout de paradis sur cette planÚte. séjour confortable ,haut de gamme. La piscine et la plage sont trÚs agréables ( vous avez des serveurs à votre disposition ) et la chambres spacieuse avec petite piscine perso , et la douche vraiment opérationnelle. Le Bay Beach est THE PLACE TO BE .Bonne ambiance, bravo aux serveurs , serveuses , barmaids ,qui savent prendre soin de vous . Le personnel y est trÚs gentil et serviable surtout les garçons.En effet j'ai trouvé les femmes un peu agressives, oubliant certaines fois ma commande.Mais elles ne sont pas toutes comme ça. Un cadre trÚs sympa
Avis vérifié

10/10 Excellent

lolo

Les points forts : Propreté, personnel et service, confort de la chambre

HĂŽtel accueillant,sur une plage de sable blanc

Nous sommes enchantés par notre séjour.l Le personnel,que ce soit celui qui vient nous chercher en voiture privée à l'aréoport,ou les personnes qui nous accueillent à la réception. Les personnes du bar et de la restauration sont trÚs professionnelles, discrÚtes et charmantes. Le professeur de salsa est trÚs patient dans l'apprentissage des pas et talentueux. L'organisation de l'hotel pour les excursions est parfaite, Nous avons découvert le " all inclusive", c'est une bonne formule!
Avis vérifié

8/10 Bien

Voyageur vérifié

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Very mordern rooms. great stay.

Food was out of this world, it was buffet for all meals. Some of the restaurants like Jacks and the Italian restaurant was closed. but the bay restaurant made up for it.
Avis vérifié

6/10 Satisfaisant

Voyageur vérifié

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Personnel et service

Beautiful hotel but very poor service!

Unfortunately, during our time at Buccament the majority of staff was on strike. However, the few that were there did an amazing job doing everything. The food was a big disappointment and 2 of their resteraunts a were not open, the steakhouse and the cafe. Therefore, every meal was eaten at the beach club. For a five-star, all inclusive resort, this was truly a disappointment and I will not return nor recommend this resort to anyone until all of the management issues have been resolved.
Avis vérifié

4/10 MĂ©diocre

Wendy

Les points forts : Personnel et service et confort de la chambre
Very disappointing. Advertised as a 5 star. I'm sure it was when it was built. There are so many problems that need to be addressed. We were never sure where we were going to be eating dinner. Had to check each afternoon because only one or two of the restaurants were open. Breakfast and lunch were the same buffet with limited lukewarm choices every day. The bar closed 2 evenings when we were there at 6:00 p.m. leaving nothing for guests to do. No entertainment. Very dark, needs more lighting at night. No activities at the hotel. Beach towels never available, ended up keeping ours for the time we were there just to make sure we had one. One of the pools was closed for 5 days because it was green. On an upbeat note, the staff, when they were there, because they were striking, were very friendly, and went out of their way to help. Unfortunately for the wonderful people of St. Vincent, I can't imagine the resort functioning and receiving guests for much longer unless something is done.
Avis vérifié

6/10 Satisfaisant

Miranda

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Personnel et service

Well-kept facility

We booked this place for our anniversary based on the positive reviews we got from friends and family who stayed here before. We heard about the great steaks at Jack's steakhouse which increased our anticipation and the dessert and ice cream palour. When we got there and attempted to make a reservation for the steakhouse we were told due to a flood the country suffered back in 2013 the restaurant was closed to facilitate repairs. After hearing the disappointing news we attempted to reserve at the Italian restaurant but was told that was also closed at the moment but should be opening soon. Fast forward, we had to eat dinner at the main restaurant which was okay. The second night we got the option to dine at safran restaurant where had a pleasant experience. Amid the dessert and ice cream palour remains closed and the staff seemed very surprised when we enquired. The staff seemed demotivated execute their duties with little or no enthusiasm. The guy that does the BBQ works hard and should be given a break in between. Orenzo at the front desk was also very welcoming and went the extra mile to make us comfortable. The facility was well-kept, housekeeping came daily, items in the mini refrigerator was replenished often. We enjoyed the plunge pool, the beach and the villa itself. I am not sure if I would revisit this place again or maybe until the what seems to be financial issues have been sorted out.
Avis vérifié

4/10 MĂ©diocre

Steve

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hĂ©bergement

Beautiful Resort but Major Problems

The resort is absolutely beautiful but having financial difficulties. The restaurants were often not open leaving the buffet to handle all the guests. The explanation from the manager was that the Staff did not show up to work. Upon further questioning, the staff said they hadn't been paid since September. The ones that were sticking around were hoping for a take over so they still had job. The pool was going green and the general maintenance was falling apart. It's too bad because as I mentioned the resort was beautiful.
Avis vérifié

8/10 Bien

J

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement

Beautiful Resort with Mountain and Beach views

This is a beautiful resort with spectacular views of the lush St. Vincent foliage. Some of the best food we've ever eaten in the Caribbean. The beachfront villa we had was very spacious, clean and well laid out. Our villa was the only private 2 bedroom beachfront, with a private plunge pool. It was on the main path of the wait staff, so there was no running dry while being in your private pool on the beach. All in all the resort was just fantastic and a real hidden Caribbean gem! Now the bad.... After arriving we find out that Harlequin is going into receivership. We did notice and had some minor issues during our stay. We did have to make adjustments on a few occasions. However, the issues we had were not staff related and it was out of there control. Buccament Bay Resort has some of the best staff we have ever come across during our many years of travel. At the end of the day with all the hiccups, we had a fantastic trip and loved the resort.
Avis vérifié

6/10 Satisfaisant

Jamila

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hĂ©bergement

My 2nd Experience did not match my 1st Experience

This was my second time visiting Buccament Bay. I went there in January 2016, and I enjoyed it soooo much, that I recommended it to a number of my friends and also decided to visit it another time myself . I must say I was disappointed. The quality of the product being offered declined significantly from January to November 2016. There was a decrease in the variety of drinks and the quantity and variety of food. My expectations based on my previous experience was not met. Despite the disappointment, I still enjoyed myself, but compared to the first time the change was noticeable.
Avis vérifié

8/10 Bien

Kim

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Loved the place, loved the people, loved the food

The hotel is about 30-45 minutes from the airport. The drive is scenic but the entrance to the hotel is a bit scary. It's a busy place for locals including fishermen. It almost feels like a back entrance but it's not. The reception was lovely and we were upgraded to a Deluxe Garden View Villa (from Elaenia Suite) for free. We were 'driven' to the villa on a small golf cart. The room was super luxurious and very clean. We enjoyed a private plunge pool. The bathroom was spa-like. The shower area contained a rain shower with jets and loose pebble floor topped with a wooden crate for draining. The room also contained a Lavazza espresso machine (and lavazza coffee pods) of which we made full use. You're provided with milk, shandy, pepsi, sprite and bottled water in the fridge - replenished frequently. The resort is beautiful during the day. The place could do with better lighting at nights. The service was great throughout. The food was great and when the coffee house was open, their offerings were superb. The one downside we found was that restaurants closed sporadically, even with reservations. HQ (the coffee house and one place to get snacks outside of meal times) was closed for a full day without prior notice / alternative arrangements. The kitchen at The Bay (the only other place apart from HQ to get a snack) was also closed without notice on that same day. Guests were left without meal/snack options for a window between lunch and dinner that day.
Avis vérifié

8/10 Bien

Kimi

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre

Great hotel

I stayed for a weekend. The staff were pleasant and room excellent. We were upgraded to a deluxe cabana. the food was great and it was an overall good experience!
Avis vérifié

8/10 Bien

Jillian

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Relaxing weekend getaway!

The resort was beautiful and relaxing. The villa was ultra comfortable with king size bed snd your own plunge pool outside the patio doors. Bathroom was impressive with super rain showers. WiFi and AC up to par. Will definitely visit again.
Avis vérifié

6/10 Satisfaisant

Voyageur vérifié

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Personnel et service

Nice hotel but had a lot of issues

Hotel is lovey, rooms are clean and modern but hotel didn't live up to the all inclusive standards as a lot of items were out of stock and not available. Staff weren't accommodating. The wait for a cart to get around is very long and hotel seem to be running on a day to day basis as items were being stocked at the bar only when and while there as beers were most time hot. However I will visit again maybe when their issues are sorted out as there is a lot of potential at the hotel
Avis vérifié

8/10 Bien

Jo

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Beautiful location, mountains and beachfront

Good food,great setting , Lovely dinners and attentive staff.Enjoyed fine dining and ambience.
Avis vérifié

6/10 Satisfaisant

Pratesh

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Personnel et service
My overall stay at Buccament Bay was disappointing because of some of its staff.The overall friendliness of its staff was lacking, not what you would expect at a Caribbean Resort. The physical appearance of the hotel is great but the service from its staff needs great improvement. The servers at the Bay Restaurant (main restaurant and bar at the hotel) was terrible, at times I felt as thought they were paying me to be at the hotel and not the other way around. I really don't like to go down this road but I think it must be said, there was a very noticeable difference in service being given to foreign guests versus what was given to locals (myself and friends being from the Caribbean), e.g. one night we ordered and couple glasses of wine and was given it in scotch glasses, of which we made no issue probably they were out of wine glasses at the time but 30 seconds later a foreign came and sat next to us and order the same wine and got it in long stemmed wine glasses, this was extremely disappointing. Mention must be made of Shenelle at Jack's Steak House she was our server one night for dinner and she was excellent, all of their staff should aim to be more like Shenelle. The hotel has potential to be a great low cost All Inclusive Resort but more attention definitely needs to be paid to their staff.
Avis vérifié

6/10 Satisfaisant

Omar

Les points forts : Propreté
Les points faibles : Personnel et service

Worst birthday vacation due to Hotel Negligence

A party of 6 of us went to this resort to celebrate my mom's 60th bday. From check in to the actual hotel stay, everything was fine. Until on my mom's birthday night, before we went to dinner, she came to meet us at our villa, when she tripped over a BLACK hose that was LAYING ACROSS the Walkway for no reason as it was not being used in the DARK WALKWAY. She got a busted lip inside and out, a busted nose and a swollen leg. We immediately reported it to front desk and requested a medic. Long story short, she received medical attention the following day 16 hours after, where she had to go outside of the premises taking away further from out vacation, and the resort saw it fit to send security to receive statements about the incident from her before actually being attended to medically. The resort showed negligence firstly as there is no lighting on the walkway to the villa, there was a black hose laying across the walkway in the dark and it was no being used. This is definitely a safety violation as I'm sure hotels must be governed by some sort of health and safety rules. The resort showed no remorse as the hose was still there the following day til we removed it ourselves, then a few hours later, it was there again. They showed no concern as we finally got to the doctor 16 hours after and this was only because we kept requesting it! The hotel is great but the negligence, the lack of concern and lack of decorum that the administrating staff appalling!
Avis vérifié

6/10 Satisfaisant

Voyageur vérifié

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Personnel et service

Excellent Hotel ,not the most accomdating but good

Buccament Bay is an excellent hotel , breakfast , lunch and dinner are top of the line , very wide selection and many vegetarian options for any vegans The facilities are nice, rooms are very clean, the small bay towards the breakfast side needs to be cleaned , because there are a lot of rubbish thrown on that side of the hotel , the main beach is very clean and nice We booked to go from Thursday to Thursday 2nd October 2016 ,the airline canceled there flight on Thursday and we were given a flight the Friday night at 9:30pm , all tjis information was given to thw hotel,the flight was also delayed and we arrived St.vincent around 12pm , so we checked into the hotel around 1am, we missed two full days at the hotel, This part is definetly not the fault of the hotel but we asked the hotel since we missed two days and Liat airline's was willing to give us an extra day till the monday , would they be able to at least give us the extra day , or give us all a discount on the rooms or even put us in a room that accomdates 4-8 people, so we werent expecting anything from the hotel , but due to the circumstances i tjink they should have considered because it was a group of 8 people, and a extra day was not going to cost them anything extra because we missed two full days, because we were willing to pay but they still wanted to charge us all full price....but overall the experience was good , the staff are not very friendly but are willing to help.....but the island is very nice
Avis vérifié

6/10 Satisfaisant

Voyageur vérifié

Les points forts : PropretĂ©, infrastructures et conditions de l’hĂ©bergement, confort de la chambre
Les points faibles : Personnel et service

Needs work!

Stayed here for a few days while visiting family. Pros-beautiful clean spacious room, great food ala cart restaurant service is slow but best I've had at any resort chain, quite resort great for an older crowd. Cons-staff could be more friendly, lots of flies/mosquitos around due to still water throughout resort, liquor is not served until late morning, everything closes on the resort around 10pm so if you get hungry you're out of luck, they frequently ran out of towels at the pools, rarely any sport activities played at the pool, there wasn't any nightly entertainment the nights I stayed.
Avis vérifié

8/10 Bien

Jonathan Peter

Les points forts : Confort de la chambre

Unfinished

Room was a long way from everything requiring 10 mins walk for most services. Half the resort has not been finished and is separated by a wooden fence. Indian restaurant not recommendable. Jack's is good. Overpriced
Avis vérifié

8/10 Bien

Jude

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Top Chill Location, Good Food and Wonderful Staff

This resort is surely a gem in St. Vincent. I must commend the Reservations Manager on her wonderful service extended to me and my family. With people like her on board, this resort that has so much more potential will blossom into possibly the best vacation spot in the Caribbean. And if the entire resort team has this as their objective when going to work, greatness has already began. For me personally, the staff contributed to making my stay enjoyable. I always approached them with kindness and humility and in return, they related back to me in this same manner. I got a nice warm welcome which was key in starting my vacation and I felt as if the staff was more interested in my happiness and wellbeing which is what we call wonderful customer service. Thank you Team Buccament :)
Avis vérifié

6/10 Satisfaisant

Newlywed

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service

Honeymoon

The resort is good overall. That there were some glitches and negatIves we had to put up with. Some of the wait staff needs proper training on how to interact with Guests. Some of the Waitresses don't smile, and even act like you should be happy that they paid you any attention. Too many of theit staff can be seen hanging out doing nothing or sitting down people watching. It takes a long time to get served st dinner time. They had power outage twice! The snorkeling and good food made up for a lot.
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Family Vacation

We had a lovely time. The staff were very friendly and accommodating. They gave us some good advice on how to get to Bequia. A must do trip! Snorkels and life jacks are free to borrow. Lots of options for food. HQ is definitely an excellent snaking/coffee stop! The resort is very pretty and well maintained. Be sure to walk with mosquito repellant and wear light clothing as most places aren't air conditioned (the bedroom is thankfully).
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Awesome staff,excellent service beautiful setting

Staff super friendly and very very hard working.They ensure my vacation was a 5 star experience.Best vacation ever.
Avis vérifié

8/10 Bien

Satisfied custo

Les points forts : PropretĂ©, personnel et service, infrastructures et conditions de l’hĂ©bergement et confort de la chambre

Great resort on the beach.

This resort is absolutely beautiful..the lay out of the villa's with the private pools. Every meal I ate there was so tasty and wonderful..Jacks steak house is really an excellent dining restaurant. The staff members at the reception go out of their way to assist with making the guests as comfortable as possible. Thank you to Florence for her wonderful hospitality. I enjoyed the evening entertainment and ambiance of this resort. It is totally worth every cent..I would totally recommend this place to anyone...its accommodative for couples and families..I had a wonderful experience and would definitely visit there again...
Avis vérifié

6/10 Satisfaisant

stacey

Les points forts : Propreté

Hotel with lots of potential

We stayed at this resort August 9-14th. The resort has lots of potential, but until it's issues are resolved, I cannot give it more that a three star review. The grounds are beautiful, and we were upgraded to a one bedroom villa with our own plunge pool, which was very nice. The villa was beautiful and clean, however, in reality only the bedroom was usable because there is no air conditioning in the living room area, and it was HOT. Even with air conditioning, the bedroom never cooled to my liking. The bathroom is amazing and well appointed, with a rainfall shower. There is a small mini-bar with just a few waters and sodas. We frequently had to repeatedly ask for the mini-bar to be restocked with water, and it took up to a day to get more water. The food at the restaurants was excellent, BUT the restaurants frequently RAN OUT OF FOOD. One night we had to order three different things because the first two on the menu they didn't have. This goes for drinks as well...running out of beer at an all inclusive resort??? Unacceptable. Also ran out of several types of liquor and ran out of ice cream and snacks at HQ (the snack/dessert/coffeee house). It seems that management is lacking with lots of rumors swirling and noone really knowing who is running the resort at the moment. Staff said they haven't been paid in months. Some staff were exceptional, but many seemed unhappy (which I would be as well if I wasn't being paid).