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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Exterior
Exterior
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(70 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(129 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza Kitchener-Waterloo by IHG's great location. During your stay, you're just a quick walk from TheMuseum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy American cuisine while dining at Aqua Lounge Restaurant
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, facials or mud baths at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

Aqua Lounge Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant – This bar specialises in American cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 19

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel

Crowne Plaza Kitchener-Waterloo

Delta Kitchener-Waterloo Hotel Kitchener

Crowne Plaza Kitchener Waterloo

Crowne Plaza Kitchener-Waterloo by IHG Hotel

Crowne Plaza Kitchener Waterloo an IHG Hotel

Crowne Plaza Kitchener-Waterloo by IHG Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 820 out of 1617 reviews
Rating 8 - Good. 429 out of 1617 reviews
Rating 6 - Okay. 208 out of 1617 reviews
Rating 4 - Poor. 66 out of 1617 reviews
Rating 2 - Terrible. 94 out of 1617 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Joshua

Stayed 1 night in Feb 2026

10/10 Excellent

Lory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was well appointed, comfortable bed with fresh smelling linens. The bathroom was also well appointed.
Stayed 1 night in Feb 2026

10/10 Excellent

Nayef

Stayed 1 night in Feb 2026

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Overall great stay. Breakfast buffet was delicious
Stayed 1 night in Feb 2026

6/10 Okay

Mallory

Stayed 1 night in Feb 2026

6/10 Okay

Cedric

Stayed 3 nights in Feb 2026

10/10 Excellent

Shawn

Stayed 1 night in Feb 2026

4/10 Poor

Shaylene

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The parking was confusing. The access to the hotel lobby was confusing too. When I finally got in and checked in, I got to my room and was EXTREMELY disappointed by the condition/quality of my room compared to the photos advertised. I have many photos of the state of my room which was not properly cleaned and had lots of wear and tear. More than acceptable for one room. The pool was nice, but completely open to the lobby, so your conversations carry through the hotel. Room service prices and fees were insane. Ended up doing door dash instead. Breakfast was bland. The crepes were good though.
No fan in bathroom leading to moisture damage.
Moisture damage.
Stayed 1 night in Feb 2026

10/10 Excellent

Catherine, Waterdown

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice big clean rooms. Excellent front desk staff - very helpful friendly and efficient. Breakfast buffet was fantastic with loads of options (crepe station mashed potatoes home potatoes sausage bacon eggs parfaits fruit sandwiches beans smoothies donuts croissants...). We only received two passes so we had to pay for our third party (child) but it was under $20. Arrival andthe parking situation was a bit chaotic and confusing but seamless after a few initial hiccups. The area surrounding the hotel is sketchy (most of downtown kw is) so keep that in mind if you wanted to walk around. We stayed for a concert and the Center in the Square was less than a 5-minute drive away, super cheap Uber. Definitely recommend!!
Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Stayed 6 nights in Feb 2026

10/10 Excellent

Barb

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location for the show and clean room
Stayed 1 night in Oct 2025

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious
Stayed 1 night in Feb 2026

10/10 Excellent

Amanda

Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was fantastic. My room was ok but the jacuzzi was dirty.
Stayed 1 night in Feb 2026

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 1 night in Feb 2026

10/10 Excellent

Colleen

Stayed 1 night in Feb 2026

6/10 Okay

Rodrigo

Liked: Cleanliness
Ok place
Stayed 2 nights in Nov 2025

4/10 Poor

Tasha

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Staff was friendly but that’s about all we enjoyed. We choose this hotel for it’s amenities which the bowling and arcade which is from third party there wasn’t any balls to play and half of the arcade game didn’t work. Staying with kids we thought this would be perfect but mot too much. After long day driving we went to get ice off second floor and machine didn’t work. Our room bathroom was not very clean. Towels were hard. Parking is so far away from access to the hotel which doesn’t say anywhere is description lots of going inside and out and stairs to reach reception desk. I wouldn’t book again
Stayed 1 night in Feb 2026

10/10 Excellent

Richard

Stayed 1 night in Feb 2026

6/10 Okay

Kristie

Travelled with partner
Liked: Cleanliness, amenities
The staff were amazing however the room had a loud vent that made it challenging to sleep due to noise.
Stayed 1 night in Feb 2026

10/10 Excellent

Brandon

Stayed 3 nights in Feb 2026

10/10 Excellent

Tara

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful Lots of fun things for the kids to do… unfortunately the arcade barely had any games in use and the bowling lane was broken Nice pool I wouldn’t walk around the area too much as it’s a little rough, lots of homeless people doing drugs Hotel is nice and clean and they were very patient and accommodating with our group
Stayed 4 nights in Feb 2026

6/10 Okay

Monica

Stayed 5 nights in Feb 2026

8/10 Good

Alex

Stayed 1 night in Feb 2026

2/10 Terrible

Kelly

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Bowling broken and every game in the arcade. Mini putt was SAD! We drove 2 hours for a “kid hotel” and it was honestly terrible. The water in the shower was super cold! And because it was family day breakfast didn’t open at the normal time… which is ridiculous since family’s come to stay for this day…
Stayed 1 night in Feb 2026

6/10 Okay

Samantha

Stayed 1 night in Feb 2026