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Embassy Suites by Hilton Knoxville Downtown

4.0 star property

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Photo gallery for Embassy Suites by Hilton Knoxville Downtown

Exterior
Seasonal outdoor pool
Lobby
Bar (on property)
Rooftop terrace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

View in a map
507 South Gay St, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪6 min walk‬
  • Place, University of Tennessee
    ‪12 min walk‬
  • Place, Neyland Stadium
    ‪18 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed

10.0 out of 10
Exceptional
(18 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (2-Room)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed (2-Room)

9.8 out of 10
Exceptional
(8 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing)

1 bedroom, premium bedding, desk, blackout curtains

Suite, Multiple Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds (2-Room)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds (2-Room)

9.4 out of 10
Exceptional
(27 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower, Mobility)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Roll-In Shower, Mobility)

  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Room, 1 King Bed

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, City View

Room, 2 Bedrooms, City View | 1 bedroom, premium bedding, desk, blackout curtains

Room, 2 Bedrooms, City View

  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton Knoxville Downtown

Hotel with 2 restaurants, near University of Tennessee
Along with 2 restaurants, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and valet parking.
Embassy Suites by Hilton Knoxville Downtown offers 178 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services.
The free breakfast at Embassy Suites by Hilton Knoxville Downtown gets high marks from our customers. During your stay, you're just a quick walk from Charles Krutch Park. Features include free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the location
  • Within a 15-minute walk of University of Tennessee and Knoxville Convention Center
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Knoxville Downtown offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 4588 square feet (426 square metres) and includes conference space. Spa services, multilingual staff, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Knoxville Downtown. For a fee, parking is available.

This 4-star Knoxville hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Embassy Suites by Hilton Knoxville Downtown has 2 restaurants serving breakfast, lunch and dinner.
KBrew – On-site café. Open daily.
KoPita – This restaurant serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 35 per night; includes in/out privileges)

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Free daily manager's reception

Restaurants on site

  • KBrew
  • KoPita

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,588 square feet of conference space
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 35.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Knoxville Downtown Hotel
Embassy Suites Hilton Knoxville Downtown
Hotel Embassy Suites by Hilton Knoxville Downtown Knoxville
Knoxville Embassy Suites by Hilton Knoxville Downtown Hotel
Hotel Embassy Suites by Hilton Knoxville Downtown
Embassy Suites by Hilton Knoxville Downtown Knoxville
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites by Hilton Knoxville Downtown Hotel
Embassy Suites by Hilton Knoxville Downtown Knoxville
Embassy Suites by Hilton Knoxville Downtown Hotel Knoxville

Embassy Suites by Hilton Knoxville Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 587 out of 738 reviews
Rating 8 - Good. 95 out of 738 reviews
Rating 6 - Okay. 28 out of 738 reviews
Rating 4 - Poor. 10 out of 738 reviews
Rating 2 - Terrible. 18 out of 738 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Starr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kathleen

Stayed 3 nights in Jul 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

William J.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Huey

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dog friendly, spacious room, and great location
Stayed 1 night in Jul 2025

8/10 Good

John M

Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mother’s Day Celebration

Always enjoy staying downtown Knoxville!
Stayed 1 night in May 2025

2/10 Terrible

Brenda

Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the Rooftop Bar!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. Rooms were clean and the breakfast was fabulous!
Stayed 3 nights in Jun 2025

10/10 Excellent

beth

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded my expectations. Very clean, comfortable, easy to navigate and great customer service. Location in downtown is great for walking around. Will definitely be back.
Stayed 1 night in Jun 2025

8/10 Good

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful, staff was very nice. My only complaint would be that this hotel came up as a good family friendly hotel. I disagree. Our family of 4 was put in the room closest to a meeting room, so we constantly felt like we had to be extra quiet and battled catering lines to get out of our room. Also, the pool is not for kids at all. It’s through the rooftop bar which made it feel very awkward. Kids couldn’t really play in it because it was so small and felt so out of place.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dimitrios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and rooms and staff in a great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Tykira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay again
Stayed 2 nights in Jun 2025

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was beautiful. I was a bit disappointed in the breakfast staff. At 9:30am, we arrived for breakfast which had just closed, the staff was making to-go plates for themselves of all the warmed food and told us the grill was closed and to come back tomorrow. They did not offer us (paying customers) a yo-go container. I was completely shocked and disappointed with the “sweet” words of rejection and lack of empathy. I did personally mention the experience to the manager who agreed that the staff should have offered a to go container. I understand the remaining food is a blessing for the staff, BUT it is not specifically made for them rather for the guests. Loved the rest of my visit other than this particular event the morning of checkout.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice rooms, a little more elegant than your typical embassy suites.
Stayed 1 night in Jun 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

10/10 Excellent

Liberty

Stayed 4 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2025

2/10 Terrible

james

Stayed 1 night in May 2025

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must stay to be in the heart of downtown!
Stayed 2 nights in Apr 2025