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MainStay Suites Knoxville North I-75

2.5 star property

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Photo gallery for MainStay Suites Knoxville North I-75

Hypo-allergenic bedding, pillow-top beds, individually decorated
Lobby
Lobby
Hypo-allergenic bedding, pillow-top beds, individually decorated
Exterior

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
144 Merchants Dr, Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪19 min walk‬
  • University of Tennessee
    ‪7 min drive‬
  • Neyland Stadium
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Standard Room, 1 Queen Bed, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 2 Double Beds, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Suite, 1 King Bed, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Efficiency)

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 2 Queen Beds, Accessible, Non Smoking (Efficiency)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Suite, Multiple Beds, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 58 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Smoking

Hypo-allergenic bedding, pillow-top beds, individually decorated

Suite, 1 King Bed, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking (Efficiency)

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 2 Queen Beds, Smoking (Efficiency)

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Smoking (Efficiency)

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 1 Queen Bed, Smoking (Efficiency)

  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Smoking (Efficiency)

Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 1 King Bed, Smoking (Efficiency)

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Smoking

Room, 2 Double Beds, Smoking | Hypo-allergenic bedding, pillow-top beds, individually decorated

Room, 2 Double Beds, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

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3.9 out of 5, Good, (1007)
The price is CHF 102
for 1 room
includes taxes & fees
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About this property

MainStay Suites Knoxville North I-75

Hotel in Knoxville with free breakfast and fitness centre
This hotel features a fitness centre, a snack bar/deli and a 24-hour business centre. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Limited housekeeping is available.
MainStay Suites Knoxville North I-75 offers 86 accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

This Knoxville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a limited basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Knoxville North I-75. During your stay, you'll be within walking distance of Knoxville Expo Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from University of Tennessee and 5 minutes from Knoxville Convention Center
  • Pets welcome for a fee (restrictions apply)
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 904 square feet (84 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly MainStay Suites Knoxville North I-75. Free self parking is available.

Smoking is allowed in designated areas at this Knoxville hotel.

Guests are served a free self-service breakfast daily from 6 AM to 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6 AM to 9 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 904 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per night
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mainstay Suites Hotel Knoxville
Mainstay Suites Knoxville
Mainstay Suites Aparthotel Knoxville
Mainstay Suites Aparthotel
Mainstay Suites
Mainstay Suites
Mainstay Suites Knoxville I 75
MainStay Suites Knoxville North I 75
MainStay Suites Knoxville North I-75 Hotel
MainStay Suites Knoxville North I-75 Knoxville
MainStay Suites Knoxville North I-75 Hotel Knoxville

MainStay Suites Knoxville North I-75 Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 240 out of 698 reviews
Rating 8 - Good. 217 out of 698 reviews
Rating 6 - Okay. 104 out of 698 reviews
Rating 4 - Poor. 83 out of 698 reviews
Rating 2 - Terrible. 54 out of 698 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mariola

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The reservation was made for a room with two beds. Upon arrival I was issued a room with ONE double bad. When I questioned the reservation I was informed I can upgrade for additional $50+ The room had a ceiling leak in the bathroom that I reported to the front dest . Later that evening , the bathroom toilet stoped flushing and becouse of the late hour I had to fix it myself. I never experience such a stay .
Stayed 1 night in Apr 2025

6/10 Okay

Leigh

Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place to stay nice and quiet
Stayed 2 nights in Apr 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Steve

Stayed 1 night in Apr 2025

10/10 Excellent

Kristen

Stayed 2 nights in Mar 2025

8/10 Good

Joshua

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Esther

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Upon first impression, our room looked nice and updated but soon after noticed several things that needed attention. For example a broken bathroom door, moldy looking caulking around tub, somewhat broken looking drawers on the kitchen cabinets. Also wasn't as soundproof as expected. Beds seemed clean and comfortable though. Staff was great and breakfast was as expected.
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Overly crowded parking lot. Front desk clerk was... indifferent. Never had a clerk so unenthusiastic about checking in a guest.
Stayed 1 night in Apr 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

It was good for an extended stay hotel.
Stayed 2 nights in Mar 2025

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The odor when we first stepped into room was horrible we had to go buy Lysol spray so we could stay in room. The bathroom was discussing. Will NEVER stay at a Mainstay again.
Stayed 3 nights in Mar 2025

2/10 Terrible

Nancy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had made a mistake on our stay, by skipping a night and I tried explaining to the person at the desk, why would I stay and then skip a night? She had to talk to the manager who was the one I had talked to on the phone before she believed me. We have been staying here since 2022. I have never got into an argument with anyone in a place of business, but that young woman was rude and belligerent to no end. I was charged and I wanted my money back. She even threatened me with the police. I left and I called corporate, and my money was returned. That person needs to be fired. What was funny, she recognized me from being there 2 weeks earlier! I will never stay there again. Think twice.

8/10 Good

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 3 nights in Feb 2025

4/10 Poor

juan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water
Stayed 2 nights in Mar 2025

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty from the entry, to elevator .
Stayed 1 night in Mar 2025

4/10 Poor

Doris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Visit

Worst stay ever. The older lady who worked days was very rude. Zero room service. When asked about garbage removal from our room, we were told to tie it up and take to the dumpster on the side of the building. We were only allowed 2 towels a piece, no more. Even with no room service, we never had towels replaced, but had to take dirty towels to front desk to replace with clean towels. Breakfast was ok. Eggs, I think, were powdered. However, no heater to keep the eggs and meat warm. Milk was not cold, serviced in a pitcher without ice, had to request cold milk. Talked to manager. She "seemed" to be not happy about the report of the front desk person, yet, still received rude looks the next morning. Not going back any time soon.
Stayed 4 nights in Mar 2025

4/10 Poor

Terry

Travelled with partner
Disliked: Property conditions & facilities
NO hot water at 5 am did not want to walk around the room without shoes on.
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the full kitchen with a large refrigerator. The room showed some wear, but it was serviceable, clean and quiet. It would be a particularly great place for someone planning to stay for several days who could put the kitchen to good use.
Stayed 1 night in Mar 2025

2/10 Terrible

Jessejames

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at a lot of hotels and this has got to be the all around worst experience I have ever had. First off, the room photos they provide are deceptive and you do not get all that you see. I ended up having to upgrade my reservation to get the balcony and king bed. ROOM 221. But, it was hardly an upgrade as the room reeked of cigarettes. The kitchenette had clearly not been cleaned in a long while and there was a huge blood stain on the mattress pad under the fitted sheet. Hair in the bathroom sink, etc. The staff seems very disassociated and don't really seem to care about general guest needs like extra towels or bottles of water in the lobby. On top of it all, I received a spam text yesterday from someone claiming to be from MainStay, asking if I would take part in a survey. They had my name and reservation info, which clearly means my personal info was compromised. The owners/managers of this place need to strongly consider what it is they do.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bronson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and staff. Enjoyed our stay
Stayed 1 night in Feb 2025

6/10 Okay

Douglas

Travelled with partner
Disliked: Staff & service
Reservation was accidently made for a Smoking Room, they provided no assistance with changing reservation, actually telling me there were no non-smoking rooms available. I used Expedia to book a non-smoking room and then went back to check-in.
Stayed 1 night in Mar 2025

4/10 Poor

Jewells

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Dont waste your time

The staff was rude and the front desk people were so money hungry i had to pay for an extra towels
Stayed 2 nights in Feb 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025