See all properties

Quality Inn Merchants Drive

2.5 star property

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

Lobby
Free daily buffet breakfast
Business centre
Exterior
Standard Room | In-room safe, individually furnished, desk, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
117 Cedar Lane, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪3 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Thompson–Boling Arena
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout curtains

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(68 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
3.7 out of 5, Good, 1,004 reviews
The price is CHF 55
includes taxes & fees
18 Feb - 19 Feb
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff

About this property

Quality Inn Merchants Drive

Hotel in Knoxville with coffee shop/cafe and seasonal outdoor pool
This hotel features a bar/lounge, a coffee shop/cafe and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, a business centre and laundry facilities are on-site.
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Merchants Drive. During your stay, you'll be within walking distance of Knoxville Expo Center. You'll find features such as free breakfast and free WiFi in public areas, plus a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and locker space
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Pets welcome for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in common area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this Knoxville hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cots (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 190 out of 1002 reviews
Rating 4 - Poor. 134 out of 1002 reviews
Rating 2 - Terrible. 112 out of 1002 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Kaheem

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty sheets towels rags dust everywhere had to change room twice
Stayed 2 nights in Nov 2025

2/10 Terrible

Student

The AC was not working and the hotel said they would not charge us as we could not stay there.
Stayed 1 night in Nov 2025

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and very helpful when we reported a broke hair dryer. Bed was comfortable and room was clean.
Stayed 1 night in Nov 2025

4/10 Poor

Nelson

Travelled with family
Disliked: Room comfort
Roach in room and the male housekeeper walked in while I was naked an hr before our time ended. He did not knock or make himself known, he let himself in at 10am and our check out time is 11am.
Stayed 1 night in Nov 2025

2/10 Terrible

Brindi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was no heat, the bathtub felt like we were going to fall through the floor. It smelled of smoke.
Stayed 2 nights in Oct 2025

4/10 Poor

Dan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The couch it was so dirty,Anything look unclean!
Stayed 2 nights in Oct 2025

6/10 Okay

Laureen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Louann

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was very limited. The coffee creamer in the room was hard as a rock,you could tell that it had been there for a while. The room was clean but the sheets and pillow cases had stains on them. The rooms need to be updated . The woman at the front desk was very nice and friendly and i appreciated her asking about our stay.
Stayed 1 night in Oct 2025

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby smelled bad, our bathroom had a filthy shower curtain. pool advertised as being open through October was closed & they ran out of food for breakfast except for cereal but no milk. coffee, juice & dry cereal only. friendly front desk clerk & comfortable bed though. bare bones one night stay near the highway to sleep & shower only.
Stayed 1 night in Oct 2025

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t eat.
Stayed 1 night in Oct 2025

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Check in was easy. Clerk was professional, friendly and helpful. Rooms were sufficient with all the basic amenities. Breakfast items are available, but we did try it. Overall we were happy with our stay, and will probably book here again in the future.
Stayed 1 night in Oct 2025

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Truly just awful. And front desk guy kept making inappropriate comments about my friends and I “getting together” in the room that night
Stayed 1 night in Sep 2025

6/10 Okay

Brian, MARIETTA

Stayed 2 nights in Oct 2025

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean. Staff was great.
Stayed 1 night in Oct 2025

6/10 Okay

Joe

Stayed 2 nights in Oct 2025

6/10 Okay

Joe

Not bad but not great. The mattress was low quality and very firm, we had to ask for toilet paper as they did not replenish unless asked, serval guest had the same issue. The front desk staff was courageous and friendly.
Stayed 1 night in Oct 2025

4/10 Poor

Michael C

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not good
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert S

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Michael, Kennesaw

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

bobby

Disliked: Property conditions & facilities

dont go there

Stayed 3 nights in Oct 2025

6/10 Okay

Jamie

Disliked: Cleanliness, property conditions & facilities
The AC is filthy and sticky! Bed baseboard is sticky, I had to wash it. Every time I enter the room, it smells like cat peed or something like bitter smell.
Stayed 6 nights in Sep 2025

6/10 Okay

Guadalupe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

CLIFFORD

Travelled with partner
Liked: Staff & service
The motel was close to the event we attended, so a plus on that. However, the motel is located in a kind of sketchy area, but we had no issues and felt fairly safe. There was a noisy group that came in around 2AM, did not appreciate their rudeness. The room was OK, the shower had a weird, springy bottom, made balance a little tricky. The motel could use a makeover and clean up the area around it. Worked well for our needs and the price was good.
Stayed 2 nights in Sep 2025

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025