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The Pacific Sutera Hotel

5.0 star property

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Photo gallery for The Pacific Sutera Hotel

Private beach, white sand, beach umbrellas, beach towels
Property video
Terrace/patio
Outdoor dining
Deluxe Sea View King | Memory-foam beds, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Place, Sutera Harbour
    ‪3 min walk‬
  • Place, Imago Shopping Mall
    ‪14 min walk‬
  • Place, Sabah State Mosque
    ‪17 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe King

Memory-foam beds, minibar, in-room safe, desk

Deluxe King

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King | Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Junior Suite

  • Golf view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | Memory-foam beds, minibar, in-room safe, desk

Pacific Executive Suite

  • Sea view
  • 105 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Twin

Deluxe Twin | Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

  • Sea view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room | Memory-foam beds, minibar, in-room safe, desk

Family Room

  • Golf view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium King

Memory-foam beds, minibar, in-room safe, desk

Premium King

  • Golf view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View

Deluxe Sea View | Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin

Memory-foam beds, minibar, in-room safe, desk

Premium Twin

  • Golf view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Sea View Twin

Premium Sea View Twin | Memory-foam beds, minibar, in-room safe, desk

Premium Sea View Twin

  • Sea view
  • Sleeps 4
  • 2 Single Beds

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About this property

The Pacific Sutera Hotel

Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the on-site golf course and full-service spa.
The Pacific Sutera Hotel offers 500 accommodations with minibars and a safe. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at The Pacific Sutera Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Sutera Harbour. Features include free WiFi in public areas, free self-parking and a free shopping centre shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Places for an enjoyable drink include swim-up bar and poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to aromatherapy, massages or facials at Body Senses By Mandara
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a golf course and 3 outdoor tennis courts
  • Just a 5-minute walk from Sutera Harbour and a 2-minute drive from Sabah State Mosque
  • Free shopping centre shuttle service
Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts and a sauna. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kota Kinabalu resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 1000 reviews
Rating 8 - Good. 356 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Nov 2025

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Cleaning room every day with fresh towels
Stayed 19 nights in Oct 2025

6/10 Okay

FU

Travelled with group
Liked: Property conditions & facilities, room comfort
the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.
Stayed 2 nights in Sep 2025

10/10 Excellent

SEO JUN

Stayed 4 nights in Aug 2025

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly hotel
Stayed 8 nights in Jul 2025

10/10 Excellent

Juariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in process and beautiful place.
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Ai Wen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Wan Masjaina

Liked: Property conditions & facilities
Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Stayed 5 nights in May 2025

10/10 Excellent

Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025

6/10 Okay

Wan Masjaina

Liked: Cleanliness
I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
Stayed 3 nights in May 2025

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
No proper restaurants. Bad customer service
Stayed 2 nights in May 2025

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Bad customer service. No proper restaurants.
Stayed 2 nights in May 2025

10/10 Excellent

SIHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

jung chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ackeem

Stayed 2 nights in Jan 2025

6/10 Okay

TIMOTHY, CIVIC SQUARE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

mingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

yun kyoung

Stayed 2 nights in Nov 2024

10/10 Excellent

Setha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024

10/10 Excellent

Soi Lin, Burnaby

Liked: Cleanliness, staff & service
Stayed 17 nights in Sep 2024