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Holiday Inn Krakow City Centre by IHG

5.0 star property

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Photo gallery for Holiday Inn Krakow City Centre by IHG

Exterior
Exterior
Suite, 1 Bedroom (Dining) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Daily buffet breakfast (PLN 100 per person)
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Wielopole 4, Kraków, Lesser Poland, 31-072
  • Place, Main Market Square
    ‪6 min walk‬
  • Place, St. Mary's Basilica
    ‪6 min walk‬
  • Place, Wawel Castle
    ‪12 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Room amenity

Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining)

Suite, 1 Bedroom (Dining) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Dining)

  • City view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, Multiple Beds (With Sofa)

Premium Room, Multiple Beds (With Sofa) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, Multiple Beds (With Sofa)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible

  • Resort view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Single Beds

  • City view
  • Sleeps 2
  • 2 Single Beds

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About this property

Holiday Inn Krakow City Centre by IHG

Luxury hotel with 2 restaurants, 6-minute walk to Main Market Square
2 restaurants, a full-service spa and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Holiday Inn Krakow City Centre by IHG offers 236 air-conditioned accommodations with a safe and complimentary bathrobes. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Krakow City Centre by IHG. During your stay, you're just a quick walk from Main Market Square. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 10-minute walk of Main Market Square and St. Mary's Basilica
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Krakow City Centre by IHG offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 12 meeting rooms are available. Event space at this hotel measures 16684 square feet (1550 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Holiday Inn Krakow City Centre by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Impresja – On-site restaurant. Reservations are required.
The City – This restaurant only serves breakfast. Open daily.
Reflections Bar & Restaurant – This gastropub serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (PLN 120 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; PLN 100 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Impresja
  • Reflections Bar & Restaurant
  • The City

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Children's games
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (16,684 square foot of space)

Outdoors

  • Outdoor furniture

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 160.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 100 per person
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Hotel Krakow City Centre
Holiday Inn Krakow City Centre
Holiday Inn Krakow City Centre Hotel

Holiday Inn Krakow City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 626 out of 1000 reviews
Rating 8 - Good. 308 out of 1000 reviews
Rating 6 - Okay. 52 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities
good
Stayed 2 nights in Oct 2025

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025

8/10 Good

Anjum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location for getting to a lot of major sites easily. The rooms are clean and and the premium is spacious enough for 3 people. The staff are very friendly and professional and deal with all queries politely and efficiently. A very pleasant stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Marisia Lezane

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location to Old Town, near to trams to get around Krakow, room excellent, staff welcoming. Thoroughly enjoyed our stay
Stayed 3 nights in Oct 2025

8/10 Good

John

Stayed 2 nights in Oct 2025

10/10 Excellent

Diane Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this hotel. It was very clean and quiet and the staff were very friendly and helpful. There was a huge choice at breakfast from healthy options to a full cooked breakfast. It was in a very convenient for everything, it was a very short walk to the main square and only two stops on the tram to the Jewish Quarter.
Stayed 3 nights in Oct 2025

10/10 Excellent

Bjorn Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel wonderful staff perfect for a break in the city five minute walk and your there in the old town
Stayed 4 nights in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Oct 2025

10/10 Excellent

Brenda

Lovely Stay

This hotel was lovely and easy to get to the main square and was central for so many places. The staff were all helpful and friendly and wouldn’t hesitate to recommend it
Stayed 7 nights in Sep 2025

2/10 Terrible

Tendai Joshua, Mutare

Disliked: Cleanliness, staff & service, property conditions & facilities
Refund my money
Stayed 6 nights in Sep 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and parking
Stayed 1 night in Sep 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the great location
Stayed 2 nights in Sep 2025

6/10 Okay

Lay Lian

Stayed 2 nights in Sep 2025

8/10 Good

Lay Lian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our 4 nights stay. The front desk service staff are excellent. We get our room immediately upon arrival. Our uber trip got cancelled to the train station on departure and the front desk young man excellent service help us to book a taxi. He ensured that the driver get us to the right place. On the 1st day we told them that they did not replaced our bath rope and on the 4th day they did not replenish the hibiscus tea and they sent them to our room. However we noted the king size bed sagged in the center. The room service staff did not washed the cups on our 4th day and our favourite coffee was not replenished. We didn't realised the missing coffee till the morning of our checkout. We missed the nice coffee in the morning 😊 Overall it is still a pleasant stay. We enjoyed Poland very much 💕💕 Thank you
Stayed 2 nights in Sep 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel i have stayed in for a long time.

I have travelled extensively, but the room was of highest standard i have ever experienced: very spacious and looking newly renovated. Fantastic breakfast. The staff could not be more helpful. I will definitely go back to this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was perfect: the staff is amazing, the property clean, the food outstanding, our rooms were great - we loved it here. We will return and stay here always!
Stayed 3 nights in Aug 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kirtikumar

Liked: Amenities
Best part was very near to city centre and room was very specious and clean.
Stayed 4 nights in Aug 2025

2/10 Terrible

Brad

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this hotel at all, we arrived at 10:30 fully knowing and understanding our room would not be ready, however we retuned at 1:30 (politely asking if the room was ready or any updates on a time) and then again at 2:30 but after watching numerous other families and flight crews we asked again and they said our room still wasn’t ready. We finally checked in at 3:38. While not happy at all, I didn’t speak to the manager until I checked out. To be honest I was just going to let it go but after talking with their manager Anna (I’ll leave her last name out in this correspondence) , and not receiving a simple “I’m sorry we couldn’t assist you” or any understanding of my point of view, I felt I had to warn other travelers not to expect to any basic courtesy that you would expect to receive.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kari

Stayed 2 nights in Aug 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn is a safe choice. It's a decent hotel.
Stayed 1 night in Aug 2025

6/10 Okay

Miljan

Stayed 1 night in Aug 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel with a comfortable entrance, large enough to get on and off a taxi with a wheelchair without a rush in such a central Cracow location. Staff were very helpful and rooms were nice and clean.
Stayed 2 nights in Jul 2025

8/10 Good

Jose, Lewisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm deeply appreciative of Robert's efforts in coordinating our train journey to Berlin through the online platform—no small feat—and for his invaluable guidance with local attractions.
Stayed 3 nights in Jul 2025