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Santa Grand Signature Kuala Lumpur

4.0 star property

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Photo gallery for Santa Grand Signature Kuala Lumpur

Relax in the stylish lobby with a central table and comfortable seating, surrounded by lush views and natural light.
Relax in style with plush chairs and a beautiful floral arrangement, surrounded by elegant decor and a high ceiling.
Relax in our spacious lobby with comfortable seating and decorative elements.
Relax in our spacious lobby, featuring a seating area with comfortable chairs and a reception desk.
Relax in a stylish lounge with sofas, wicker chairs, and floor-to-ceiling windows offering a city view.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
No 36 Menara Santa Jalan Ampang, Kuala Lumpur, 50450
  • Kuala Lumpur Tower
    ‪5 min walk‬
  • Petronas Twin Towers
    ‪17 min walk‬
  • KLCC Park
    ‪19 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Bong Soo Superior King

Bong Soo Superior King | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Superior King

8.0 out of 10
Very good
(4 reviews)
  • 19 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Bong Soo Standard Queen

Bong Soo Standard Queen | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Standard Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Spa Suite

Spa Suite | 1 bedroom, memory-foam beds, minibar, in-room safe

Spa Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Nyonya Diva

Nyonya Diva | 1 bedroom, memory-foam beds, minibar, in-room safe

Nyonya Diva

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bong Soo Superior Queen

Bong Soo Superior Queen | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Superior Queen

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bong Soo Superior Twin Combined

Bong Soo Superior Twin Combined | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Superior Twin Combined

  • 19 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Bong Soo Deluxe Queen

1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Deluxe Queen

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Peranakan Signature Suite

Peranakan Signature Suite | 1 bedroom, memory-foam beds, minibar, in-room safe

Peranakan Signature Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Bong Soo Standard Twin

1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Standard Twin

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Bong Soo Tiga Twin

Bong Soo Tiga Twin | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Tiga Twin

  • 19 sq m
  • River view
  • Sleeps 3
  • 3 Single Beds

View all photos for Studio Suite

Studio Suite | 1 bedroom, memory-foam beds, minibar, in-room safe

Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Bong Soo Tiga

Bong Soo Tiga | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Tiga

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Bong Soo Deluxe Twin Combined

Bong Soo Deluxe Twin Combined | 1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Deluxe Twin Combined

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Tiga

Family Tiga | 1 bedroom, memory-foam beds, minibar, in-room safe

Family Tiga

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Bong Soo Superior Twin

1 bedroom, memory-foam beds, minibar, in-room safe

Bong Soo Superior Twin

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Get Fit Suite

Get Fit Suite | 1 bedroom, memory-foam beds, minibar, in-room safe

Get Fit Suite

  • Sleeps 2
  • 1 King Bed

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4.2 out of 5, Very good, (1001)
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About this property

Santa Grand Signature Kuala Lumpur

Hotel with a steam room, near KLCC Park
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a coffee shop/cafe are on-site.
Santa Grand Signature Kuala Lumpur offers 282 air-conditioned accommodations with minibars and a safe. Beds feature memory foam mattresses. 43-inch LED televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Santa Grand Signature Kuala Lumpur. During your stay, you're just a quick walk from Kuala Lumpur Forest Eco Park. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Kuala Lumpur Tower and Petaling Street
Santa Grand Signature Kuala Lumpur offers its guests an outdoor pool, a steam room, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Santa Grand Signature Kuala Lumpur also features concierge services, dry cleaning/laundry services, and a front desk safe. Parking is available for a fee.

This 4-star Kuala Lumpur hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kapitan Cafe – On-site restaurant.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MYR 10 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 38 for adults and MYR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Kapitan Cafe

Things to do

  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV with digital channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 38 for adults and from MYR 25 for children
  • Valet parking fee: MYR 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Santa Signature Kuala Lumpur
Santa Grand Signature Kuala Lumpur Hotel
Santa Grand Signature Kuala Lumpur Kuala Lumpur
Santa Grand Signature Kuala Lumpur Hotel Kuala Lumpur

Santa Grand Signature Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 109 out of 191 reviews
Rating 8 - Good. 46 out of 191 reviews
Rating 6 - Okay. 27 out of 191 reviews
Rating 4 - Poor. 5 out of 191 reviews
Rating 2 - Terrible. 4 out of 191 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Stayed 3 nights in Mar 2025

10/10 Excellent

Kostyantyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with free transfer from/to airport
Stayed 1 night in Feb 2025

8/10 Good

Sushil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. The staff is very helpful and courteous. The location is quite good. Is close to a lot of landmarks. Definitely close to several places by taxi drive of 10-15 min. The breakfast was pretty good with several options. The staff was quick to clear tables. We stayed for three nights there. It is a great place for the price!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
A fairly new hotel, in a great location with comfy beds and great wifi. Rooms are very small, with not many comforts. Reception staff were not very friendly or approachable, felt like it was a hassle to them to ask questions. If breakfast is your thing don’t book here unless you LOVE Asian food including fish head curry for breakfast! & super strong coffee. Breakfast area is set up all wrong making it truly chaotic and not relaxing at all. Lifts were terrible, 3 on offer but was always left waiting for a long time. Housekeeping room attendants only did bare minimum, whether you were in the room or not. Had to ask to get the bed made and you were lucky if you got the right number of clean towels for guests in the room. Overall I would not recommend staying here and would not stay again.
Stayed 5 nights in Jan 2025

6/10 Okay

audra

Travelled with family
Stayed 4 nights in Dec 2024

6/10 Okay

Andrea

Travelled with partner
Liked: Staff & service
Good location for metro. Staff in housekeeping and concierge great, really friendly and very helpful. Choice of drinks at dinner and in Sky Lounge poor and not sure what was happening with lifts, felt like we spent alot of time waiting or going up and down unneccessarily. If the breakfast area was sorted out and food quality was better, it would be a more relaxing experience. We tried breakfast once and didnt go again as a nightmare
Stayed 3 nights in Jan 2025

10/10 Excellent

Tan Cheng

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Place and they Staff friendly
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here! Reception staff and poolside staff offered excellent service. The bartender was very professional and very helpful with choosing our drinks.
Stayed 2 nights in Jan 2025

6/10 Okay

Azraa

Travelled with family
We booked two rooms for four nights, overall our stay was okay. Initially we were given rooms on the 4th floor. This was horrible because the breakfast area is on the 3rd floor and from 6.30 in the morning you hear plates clanking, this didn't allow us to sleep. We could only move rooms on the third night due to no available rooms. Between the two rooms we had, the one was much smaller and very cramped.
Stayed 4 nights in Dec 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in good location

Good hotel, good location and friendly staff. Breakfast is average and limited space if going after 9am needs more tables.
Stayed 3 nights in Dec 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Ali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the location and clean rooms, I did not enjoy the stay at Santa Grand. The customer service is not at the level you expect it to be, i.e. staff is not rude but a bit cold and unhelpful... Like they dont want to be there.... Anyways... I am glad I only booked for one day
Stayed 1 night in Dec 2024

10/10 Excellent

Marina

Stayed 2 nights in Dec 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the rooftop pool area, which could use more lounge chairs. The staff was very attentive and quick to assist you so thumbs up to them! The hotel was located in close proximity to a lot of sites so we walked. There were a lot of guests so breakfast was somewhat crazy… plenty of food but it disappeared rather quickly. I really can’t complain but could have used more fresh fruit and granola cereal with dried fruit selection. Other than that, I would stay there again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Judith

Liked: Amenities
Location really handy to all the main sites and tube station 5 mins walk away. It’s walkable to Colonial district , Petronas Towers and monorail. Plus several shopping mauls. I was on 15th floor with great views of the city ( worth the extra payment) , especially at night with the colourful light show. Breakfast area can be busy (7.30am was better than 8.00 onwards. Varied choice of food, including 2 choices of fresh fruit daily. Checkin was fast and efficient. Staff very friendly and attentive. Rooms clean and well equipped. Would stay again. Overall good value.
Stayed 3 nights in Nov 2024

10/10 Excellent

Teng Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great check in experience

Check in was prompt. Hotel tax was collected on check in. Property was near to major mall so it was convenient to get stuff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff great location Would recommend this hotel to anyone visiting malaysia
Stayed 5 nights in Oct 2024

10/10 Excellent

Greig

Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs for 3 days, clean and good breakfast.
Stayed 3 nights in Oct 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Malaysian food in restaurant was great and very good value. Rooftop has great views and pool.
Stayed 2 nights in Oct 2024

8/10 Good

RATNALU UMASHANKAR

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 4 nights in Sep 2024

10/10 Excellent

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fair pricing and building looks new. Breakfast buffet need improvement
Stayed 2 nights in Sep 2024

2/10 Terrible

JIYOUNG

Disliked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast. No continental breakfast, only local food. Struggled every morning to snap something healthy and good
Stayed 3 nights in Aug 2024