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Shangri-La Kuala Lumpur

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Photo gallery for Shangri-La Kuala Lumpur

City view
Lobby
Lobby lounge
A hotel room with a large bed, a sofa, a table with apples, and a city view.
A spa area with a circular hot tub, stone walls, and potted plants.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪5 min walk‬
  • Place, Kuala Lumpur Tower
    ‪9 min walk‬
  • Place, Petronas Twin Towers
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a table with apples, and a city view.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(27 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(22 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Club, Executive Room, 1 King Bed

Horizon Club, Executive Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Bathtub (Selection)

A hotel room with a flat-screen TV, a dining area with a table and chairs, a sofa, a red armchair, and a large window offering a city view.

Premier Room, 1 King Bed, Bathtub (Selection)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Club, Executive Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a large window, and a chandelier.

Horizon Club, Executive Room, 2 Single Beds

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed, Non Smoking (Premier)

A hotel room with a flat-screen TV, a dining area with a table and chairs, a sofa, a red armchair, and a large window offering a city view.

Family Room, 1 King Bed, Non Smoking (Premier)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Business Double Room, 1 King Bed (Premier)

A hotel room with a large bed, a desk with a computer, a chair, and a view of tall buildings.

Business Double Room, 1 King Bed (Premier)

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

View from property
Traders Hotel Kuala Lumpur
Kuala Lumpur City Centre
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,005 reviews
The price is CHF 114
includes taxes & fees
31 Jul - 1 Aug
Traders Hotel Kuala Lumpur

About this property

Shangri-La Kuala Lumpur

Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Shangri-La Kuala Lumpur's great location gets high marks from our customers. During your stay, you're just a quick walk from Kuala Lumpur Forest Eco Park. Features include free WiFi in public areas, free self-parking and a free shopping centre shuttle.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to manicures and pedicures, body treatments or massages at the spa
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the comfortable guestrooms and the area's walkability
  • Within a 15-minute walk of Petronas Twin Towers and Pavilion Kuala Lumpur
  • Free shopping centre shuttle service
Shangri-La Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include 15 meeting rooms and limo/town car service. Event space at this hotel measures 84573 square feet (7857 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the luxury Shangri-La Kuala Lumpur. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Shangri-La Kuala Lumpur has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference centre (84,573 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible train station shuttle
  • Doorbell and phone notification
  • Lever door handles
  • Lift (114 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 174.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 98 for adults and from MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Kuala Lumpur offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Shangri-La Kuala Lumpur Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 1007 reviews
Rating 8 - Good. 155 out of 1007 reviews
Rating 6 - Okay. 50 out of 1007 reviews
Rating 4 - Poor. 18 out of 1007 reviews
Rating 2 - Terrible. 18 out of 1007 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jayson Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and the hotel’s location is excellent Highly recommended
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

hiten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the lounge were amazing great service
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

hassan

Clean friendly good location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast buffet ever, and we've had a lot of breakfast buffets! The room was a little small, but nice. Easy and quick access to KL sights and shopping. Pool area was nice, and we were able to find two loungers easily at all times we tried.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, with lovely friendly staff and good amenities with the pool. The hotel is more traditional in style, but of very high quality.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

YONG

Liked: Cleanliness, staff & service, amenities
Such a beautiful and comfortable hotel.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Club Level, which certainly was superb, from the afternoon High Tea to the Cocktail Hour in the afternoon.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel but needs some refurbishment
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Renend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel !!The staff is very helpful and location is great. It’s easy to walk around to shops, restaurants and Malls. One of the best hotels around with top tier service. Breakfast is also wonderful with lots of choices.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Larisa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. The staff is very attentive, clean room, will definitely stay here again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with excellent staff.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horizon room definitely worth the extra expense. Lounge and wine a treat. Room very spacious and spotless. All staff were very helpful and friendly. 10/10. If back in KL
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Yoshiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Great room - loads of space, comfortable and quiet.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gary F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good lots of choice, the room was very clean and freshly towels,
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, staff and service, and a great location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Petronas Tower and other sites of interest. A short ride to other areas for night market, Chinatown, little India etc. Hotel staff is very accommodating and just delightful! Job well done
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant staffing
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Great staff. Good food.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, amenities
Very beautiful property, very well maintained. The staff is super helpful, friendly . The rooms were well stocked with water and any other supplies we might possibly need, Room sizes were spacious and very comfortable. Definitely recommend
Stayed 4 nights in Feb 2026