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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Breakfast, lunch, dinner served; international cuisine
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Lake
Villa, 2 Bedrooms, Mountain View | Balcony

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(120 reviews)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(44 reviews)
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with body scrubs, body wraps or hot stone massages at the spa
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, horse riding/rentals and zip-lining
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Los Lagos Hot Springs and 12 minutes on foot from Baldi Hot Springs
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1023 out of 1268 reviews
Rating 8 - Good. 169 out of 1268 reviews
Rating 6 - Okay. 40 out of 1268 reviews
Rating 4 - Poor. 25 out of 1268 reviews
Rating 2 - Terrible. 11 out of 1268 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Anya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is trully amazing. So wast and beautifully kept grounds with some animals and numerous hot springs and pools with slides. Loved the hot tubs and jacuzzis. The food is reasonably priced and delicious. Breakfast was great. Tge views of the rain forest and the volcano and breathtaking. Staff is very helpful, proffesional and friendly. However, our first room had MOLD on walls and inside the AC. It was so old and outdated and literally smelled bad and was falling apart. The resort graceously agreed to change our room and the new one was updated, clean, and nice.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is so beautiful with all the natural springs and views of the volcano.. it’s my second time staying there and each time I keep experiencing something new. I can’t wait to go again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views from our room of the volcano. We were staying in the top side of the hotel which was a bit of a walk down to restaurants and pool, there was a road being worked on which meant we couldn’t go the most direct route. Pool facilities were excellent a lot of family and children around the bar which had an excellent cocktail selection, and food at both breakfast and in the restaurants was great. Thermal pools were enjoyable and relaxing and the walk up to the view point is worth the trip.
Stayed 2 nights in Apr 2025

2/10 Terrible

Julie

Stayed 3 nights in Aug 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs are really nice - lots of little pools to choose from plus a 'normal' pool too for swimming. The waterslide is fast! The grounds are lovely, with a viewpoint and a lake that you can swim in. It also has so much plant diversity around the grounds, it is so pretty. The rooms aren't super modern, but they are really lovely and comfortable.
Stayed 3 nights in Aug 2025

8/10 Good

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Take a shuttle to your room is a bit inconvenient especially if the service ends at 10 pm
Stayed 4 nights in Aug 2025

10/10 Excellent

Sergey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pools were good and have different temperatures and mixes of hot springs water. Breakfast is really good. Restaurant is okay, but bar food is as actually much better for dinner!
Stayed 5 nights in Aug 2025

10/10 Excellent

Sapna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Wonderful hotel as advertised!
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice big room for a family of six. The property was fun to explore and the breakfast had many options.
Stayed 3 nights in Jul 2025

10/10 Excellent

Liliana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little hesitant to stay here vs. the more expensive option at the Springs, but I’m glad we chose this one. The included breakfast was amazing every morning with choices for everyone including my picky 12 year old. The grounds are kept immaculate and they literally drain out the hot springs and pool overnight and refill it with fresh water by the morning. The only thing missing from this resort is a small gym. That would absolutely put this place on another level. Definitely recommend doing the horse back riding on site. It ended up being the hi light of our trip and only $65 pp for a two hour excursion all over the property and up to the viewing point of the arenal volcano. Would definitely recommend this resort, especially if traveling with teens as they had a blast on the waterside and pool.
Stayed 5 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Lagos is such a great property. Between the hot springs on site as well as the horse back and zip line tours this place has it all!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with a lot of pool/spa access. Our teenage sons absolutely loved the water slide. Breakfast was very good with lots of options.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing pools. Breathtaking views of the volcano. Excellent buffet breakfast. Pristine cleanliness. Very polite.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anushka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was nice and the beds were made every day.
Stayed 2 nights in Aug 2025

4/10 Poor

Jerid

Travelled with family
Waterslide and thermal spas were excellent. Dinner options were limited and not great. Seemed like hotel was understaffed. Workers seemed tired. I would not recommend breakfast or dinner options at this hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Segall

Stayed 3 nights in Aug 2025

10/10 Excellent

Eribet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Spacious rooms, comfortable beds. Relaxing springs. Will definitely return.
Stayed 2 nights in Aug 2025

10/10 Excellent

hansel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a lot a of amenities inside the property. Well kept, lots of green areas, thermal pools are good
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing place to come back
Stayed 3 nights in Aug 2025

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and great breakfast included. Lots to do on the property and close to all the tours.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bradford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds
Stayed 2 nights in Aug 2025

10/10 Excellent

W. Peter

Liked: Cleanliness, staff & service
Super property and service.
Stayed 1 night in Aug 2025

10/10 Excellent

Lina

Stayed 1 night in Aug 2025