The Villa Tucan experience was excellent from check-in to check-out. We arrived later than expected to a such a unique property with the living spaces/pool integrated with a spectacular view of the volcano the days that we were there. All in our party look forward to returning someday.
I was impressed by him meeting us to hand over the keys. He showed us around & gave all the good tips on where to eat & excursions to do. House was awesome too!
Property management was very responsive. They helped us book all of our tours - 6 total and all were wonderful. They recommended restaurants - we enjoyed each one. The view from the pool area was spectacular.
This home in La Fortuna was perfect for our family stay. We enjoyed the lovely pool and open seating. We cooked family meals and enjoyed our time together.
This house was a delight. Four bedrooms with AC, very comfortable king beds, fun indoor/outdoor house with pool, and a location where you can walk to the town plaza and many places to eat. We loved it.
I didn't want to write this and reached out to the property manager who said they'd share w the owner. The owner has chosen not to respond. A more accurate listing would have stated the kitchen is a dump, there's no hot water and the cooktop is broken but there's a temporary heater for pots. The waterfall for the pool requires a call to someone to engage remotely so early morning or late nite swims will inconvenience the mgmt team and if you choose to sit on the furniture expect lots of bug bites. That was our experience.
We stayed her for a weekend, and didn't spend much time at the house during the daytime hours. The individual who checked us in was extremely friendly and helpful and the process was easy. The second night we were there, the home had an electrical failure, which caused all of the bedroom air conditioning units to stop working. Additionally hot water in two of the bathrooms was unavailable due to the electrical issue. Some of the lights still worked. We messaged the management company, and they never responded so we had to sleep with no air conditioning and had to take cold showers in the morning. Three of the bedrooms are located on the street side of the property and there were loud motorcycles that drove around the neighborhood at all hours of the night making peaceful sleep impossible. We also witnessed what appeared to be a drug deal on the street right in front of the house. It left an impression that the neighborhood was not the safest. After we checked out, the management company said they "would let the owner know about the electrical problem", but didn't offer any concessions or support for our troubles. It's a nice place, but the circumstances of our stay left an unfavorable impression for us.
The location is within walking distance of many things. The manager is wonderful with communication. I planned an itinerary and sent it to him, he booked all the excursions with pick up at the house - it was perfect. I wasnât sure how I would like the open concept of the house, but it made it feel more like we were living like the locals. The private chef service was amazing! We would stay here again if we came back
We loved our stay at Villa Tucan. The bedrooms were comfortable and spacious and we enjoyed many hours by the pool. The location was great, just a short walk to town. Our host was friendly and communicated well. The check-in/out process was very easy. I would recommend staying at a Tucan.
Great location , very responsive management, carlos and team very helpful with all things related to the rental, things to do and places to go! Highly recommend.
Description and photos of the house were accurate. Location was very convenient - only a 5-minute walk to downtown. Rooms were spacious and clean. The views of the Arenal Volcano from the pool deck are spectacular. Check-in was a breeze, and we found the management company to be very responsive to our inquiries. Glad we stayed here.
This property has so much potential. Unfortunately that potential has not been tapped. The photos are accurate to a point. But on closer inspection there are many, many flaws. The furniture in the living room space is dirty and stained. We didnât sit in there. The furniture in the TV area was not much better. The beds are comfortable. There is no hot water in the sinks in the main two bathrooms, only the showers and itâs complicated to operate. The bedroom furniture is very outdated. In the primary bedroom there is a double desk with small drawers. What was once a walk-in closet is now a strange kids bed space? There is no where to put your clothes. The washing machine took over an hour for a standard load. There was no soap. There were no towels or paper towels in the kitchen. If you want the pool fountain on you have to contact someone who controls it from an app.Everything seems on the verge of collapse; the furniture, the cabinets, the appliances, everything. Where wall fixtures were replaced you can see the dirt/ faded paint from the previous fixture. The landscaping while beautiful, was in desperate need of trimming. Etc.The whole time we were commenting on all the really cool things you could do with this house. It feels like the owner is cutting corners and costs to the detriment of the home. It screams potential! I feel sorry for the management company that has to deal with the owners neglect.I will not return to this property and do not recommend anyone stay here.
The property manager was very nice, helpful and quick to respond.
We enjoyed our stay here despite the fact that the constant cloudiness and intermittent rain did not allow us to see Arenal.
Unfortunately, we experienced hot water problems that the management needs to address.
My teens and I stayed at Vila Tucan for Thanksgiving week. The house is conveniently located near banks, markets, and restaurants. The common living area is open to the backyard, and we were comfortable in the open air. No issues with bugs or other wildlife. The bedrooms were cool and comfortable. We would definitely stay here again!
Quiet neighborhood and still convenient enough to walk down town. The central location could not have been better to explore all the different activities in the area. Property management responded quickly and offered great suggestions for points of interest. They were very helpful for sure and would recommend them and their services.
Great location, Mario was very good at communication and helped us plan some excursions and transportation. Little bit of road noise and pool waterfall was not working. But would stay again
Beautiful pool but sent a message to turn the fountain on but they responded and didn't do it. Did not like the idea that we had to call to get an amenity turned on. The only air conditioning was in the bedrooms. They did provide two big fans for the living area. Prior instructions on how to get into the property was not given, but they were there to meet us.dark amd a bit moredaytime.
Our family group of 7 enjoyed our stay very much. Attractive pool and plantings. Super outdoor living with good view of volcano. Good beds, nice laundry room, fully equipped kitchen with lots of extras. The only thing we found unusual was that there was no hot water to the kitchen sink. Only showers were warmed.