Our stay was unfortunately a bit bumpy. While the staff was always polite and tried their best to help, the overall condition and maintenance of the property need serious improvement.
From the day we arrived, we had issues with the door lock, our key didn’t work, and with only one person at the front desk handling everything, it made the process slow and frustrating. In fact, we were moved to two different rooms because of repeated problems with the locks, either the batteries died or the lock itself stopped working. At one point, our belongings even got stuck in the room, and we had to wait for assistance to get them out.
I want to highlight that the staff, especially Emma, was kind and accommodating. She personally helped us with the door and made the situation easier to handle. However, even with their politeness, it was disappointing to lose valuable vacation time dealing with room changes and door issues instead of enjoying our trip.
This hotel has potential, but proper staffing and better maintenance are definitely needed.
