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Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Terra Mistica Ciudad Del Lago Hotel, you're just a quick walk from Carlos Dreyer Museum. Free breakfast, free WiFi in public areas and a free manager's reception are available.

  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy international cuisine while dining at Bar Ciudad del lago
  • Valet parking and self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna
  • Steps from Carlos Dreyer Museum and Casa del Corregidor
  • Airport, local-area and cruise terminal shuttle service available for a fee

About the Terra Mistica Ciudad Del Lago Hotel

Location Jr Conde De Lemus No 120, Puno, Puno 21001

Property Features

Terra Mistica Ciudad Del Lago Hotel offers its guests Access to hot tub and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. Event space at this hotel measures 269 square feet (25 square metres) and includes a conference centre. A library, a terrace, and barbecue grills are also featured at the family-friendly Terra Mistica Ciudad Del Lago Hotel. An airport shuttle (available on request) and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Puno hotel.

  • 1 building
  • 32 guestrooms or units
  • 5 levels
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Train station: Puno Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle, area shuttle, and cruise terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Terra Mistica Ciudad Del Lago Hotel offers 32 air-conditioned accommodations with MP3 docking stations and DVD players. Beds feature premium bedding. Flat-screen televisions come with cable channels and video game consoles. Bathrooms include a combined bath/shower unit with in-room jetted baths and complimentary toiletries. This Puno hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and blackout curtains. Housekeeping is provided on a daily basis.

  • Jetted
  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Luxury bedding
  • Combined shower/bath
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Gaming console
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily. The hotel hosts a free manager's reception daily.

Bar Ciudad del lago – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Motor boating nearby
  • Bicycle rentals nearby
  • Fishing nearby
  • Ecotours nearby
  • Boat tours nearby

Spa Services

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Terra Mistica Ciudad Del Lago Hotel offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for PEN 42 per night.
  • Cots (infant beds) are available for PEN 42 per night.

Pet Policy

  • Pets and service animals are not allowed at Terra Mistica Ciudad Del Lago Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash.

  • One child stays free
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Children stay free
  • Service animals not allowed
  • Cash deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PEN 30 per person (return)
  • Self-parking fee: PEN 10 per night
  • Valet parking fee: PEN 15 per night
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: PEN 42 per night
  • Rollaway bed fee: PEN 42 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ciudad del Lago
  • Ciudad del Lago Puno
  • TERRA MISTICA CIUDAD LAGO HOTEL Puno
  • Hotel Ciudad del Lago Puno
  • TERRA MISTICA CIUDAD LAGO HOTEL
  • TERRA MISTICA CIUDAD LAGO Puno
  • TERRA MISTICA CIUDAD LAGO
  • Terra Mistica Ciudad Del Lago
  • TERRA MISTICA CIUDAD DEL LAGO HOTEL Puno
  • TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel
  • TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel Puno

You should know

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.