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Candlewood Suites - Lancaster West by IHG

2.5 star property

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Photo gallery for Candlewood Suites - Lancaster West by IHG

Exterior
Property amenity
Studio Suite, 1 King Bed, Accessible (Communications) | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
Full-sized fridge, microwave, stovetop, dishwasher
1 bedroom, desk, laptop workspace, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
100 South Tree Drive, Lancaster, PA, 17603
  • Dutch Apple Dinner Theatre
    ‪16 min walk‬
  • Franklin & Marshall College
    ‪8 min drive‬
  • Lancaster Marriott at Penn Square
    ‪11 min drive‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪36 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(34 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 2 Queen Beds, Accessible (Communications)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 Queen Bed (Comm, Roll In Shwr)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 2 Queen Beds

8.6 out of 10
Excellent
(33 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communications)

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 King Bed, Accessible (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

Days Inn & Suites by Wyndham Lancaster Amish Country

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.8 out of 5, Good, (1006)
The price is CHF 183
for 1 room
includes taxes & fees
11 Jul - 12 Jul
Days Inn & Suites by Wyndham Lancaster Amish Country

About this property

Candlewood Suites - Lancaster West by IHG

Hotel with free parking, near Dutch Apple Dinner Theatre
Along with an indoor pool, this hotel has a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and laundry facilities. Weekly housekeeping is available.
Candlewood Suites - Lancaster West by IHG offers 85 air-conditioned accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and hairdryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites - Lancaster West by IHG. During your stay, you'll be within walking distance of Dutch Apple Dinner Theatre. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and convenience store
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from Dutch Apple Dinner Theatre and 8 minutes from Franklin & Marshall College
  • Cats and dogs welcome for a fee
Candlewood Suites - Lancaster West by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites - Lancaster West by IHG. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Lancaster hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per day (maximum USD 150 per stay), plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 10 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Lancaster West Hotel
Candlewood Suites Lancaster West
Candlewood Suites ncaster Wes
Candlewood Suites Lancaster West
Candlewood Suites Lancaster West by IHG
Candlewood Suites Lancaster West an IHG Hotel
Candlewood Suites - Lancaster West by IHG Hotel
Candlewood Suites - Lancaster West by IHG Lancaster
Candlewood Suites - Lancaster West by IHG Hotel Lancaster

Candlewood Suites - Lancaster West by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 791 reviews
Rating 8 - Good. 182 out of 791 reviews
Rating 6 - Okay. 91 out of 791 reviews
Rating 4 - Poor. 51 out of 791 reviews
Rating 2 - Terrible. 66 out of 791 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Dana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Management is HORRIBLE - Room door left open

I left out of my room Saturday morning 3/22/24 around 10 am to leave for the day. the cleaning lade was heading into the room across from me - so my room was next. When I returned back to the hotel later that evening around 7 o'clock - as I was walking up to my room, I noticed the door was open and the light was on. I did not leave the room like that. I immediately contacted the front desk. The front desk apologized. I asked to speak to the supervisor - they said they would be in later that evening. I left my name/number/email. I left out to get something to eat. came in around 9:30 pm and went to the front desk for an update. They said the supervisor was notified - but no-one reached out to me regarding the issue. Checked out today around 9am, Sunday March 23 - advised the desk that no-one still reached out to me. The lady at the desk reassured me she spoke to the supervisor and he was aware of the situation. Called the hotel around 2 o'clock - spoke wit the same lady and advised I still did not hear anything and she advised she mentioned it to him again. It is now 6 o'clock and still nothing. This is unprofessional and unacceptable especially since I frequent this hotel at least 2-3x a year for my son's tournament. A RESPONE is NEEDED ASAP. UNACCEPTABLE
Stayed 2 nights in Mar 2025

2/10 Terrible

Theresa

Disliked: Cleanliness, property conditions & facilities
Busted towel bar in the bathroom - bar laying on the sink. Hair in the shower. One of the two elevators was not working upon check in - second elevator not working upon check out. Had to carry all my stuff down 3 flights of stairs.
Stayed 1 night in Mar 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here maybe once a month. There have been some issues in the past- but the last 2 stays were issue free. I love the pet store next door and it is convenient to Sheetz and restauranys.
Stayed 1 night in Mar 2025

10/10 Excellent

mary v

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was very nice, but we needed more towels and when I asked the employee on the laundry room. She didnt understand english well. I wanted 2 bath towels she fave me 4 wadh cloths and 2 hand towels so I went tonthe front desk to get help and got the bath towels. Its important to know english if your working. It could have been an emergency.
Stayed 2 nights in Mar 2025

6/10 Okay

Alison

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were not cleaned the room smelled like smoke and we were put right next to the elevator so we could hear it ding every time someone used it all through the night and early morning
Stayed 1 night in Mar 2025

8/10 Good

Destiny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was simple. Had some issues with the room but the check in staff came right up and took care of everything
Stayed 1 night in Mar 2025

6/10 Okay

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service
The property is in a very quiet and easily accessible area. The receptionists were very courteous and helpful. The one problem that I would have to complain about is that the pool was not in working order. I have stayed at this place before and the stay was great. I took my granddaughter on vacation for her theirs birthday. She was very excited about being able to go swimming. I called the hotel a week before to make sure that the pool was in working order. When I arrived the pool was extremely cold, I was told that the pool’s motor wasn’t working but the part was on order. This was not working from Monday through Thursday. I was upset but at this point it was nothing that could be done for the vacation at this point.
Stayed 3 nights in Mar 2025

6/10 Okay

Jennifer

Liked: Staff & service, property conditions & facilities
It was a perfectly fine overnight stay :)
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2025

10/10 Excellent

mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel stay to visit college student

Great stay. Was visiting my granddaughter at college. Room was excellent. Coffee great every morning. Only issue, and one of the main reasons I picked this hotel was it had a heated pool that I wanted to use. Unfortunately it was set at 69 degrees. Not what I consider heated
Stayed 4 nights in Feb 2025

2/10 Terrible

Alexa

Stayed 1 night in Feb 2025

8/10 Good

Douglas

Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Tyler, LANCASTER

.
Stayed 1 night in Feb 2025

6/10 Okay

Alison

Stayed 1 night in Feb 2025

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Good for the price!

It was nice place for the price and just need few updates (with carpets, towels and shower), but friendly staffs and comfortable beds!
Stayed 2 nights in Feb 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025