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Holiday Inn Express & Suites Lancaster by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Lancaster by IHG

Exterior
Room amenity
Suite, Multiple Beds | 1 bedroom, in-room safe, desk, soundproofing
Free daily full breakfast
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
1861 Riverway Dr, Lancaster, OH, 43130
  • Rising Park
    ‪5 min drive‬
  • Fairfield Medical Center
    ‪8 min drive‬
  • Hocking Hills State Park
    ‪31 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room, 1 King Bed, Accessible Bathtub (Mobility) | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

Suite, 2 Queen Beds, Accessible Bathtub (Mobility) | 1 bedroom, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible Bathtub (Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible)

Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible) | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds, Hearing Accessible (Communications Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Hearing Accessible (Extra Floor Space)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, soundproofing

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Roll-in Shower (Mobility)

9.0 out of 10
Wonderful
(4 reviews)
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Communications Accessible)

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Hearing Accessible (Communications Accessible)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | 1 bedroom, in-room safe, desk, soundproofing

Suite, Multiple Beds

10.0 out of 10
Exceptional
(7 reviews)
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Lancaster by IHG

Hotel in Lancaster with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a seasonal outdoor pool, dry cleaning and laundry facilities.
Holiday Inn Express & Suites Lancaster by IHG offers 63 accommodations with a safe and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Lancaster by IHG. During your stay, you're just a quick walk from Cinemark River Valley Mall. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • 10 minutes on foot from Cinemark River Valley Mall and a 5-minute drive from Ohio Glass Museum
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Holiday Inn Express & Suites Lancaster by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Lancaster by IHG also features multilingual staff, coffee/tea in common area, and laundry facilities. Self parking is free.

This Lancaster hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6 AM to 9:30 AM and at the weekend from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast available 6 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Lancaster
Holiday Inn Express Lancaster
Lancaster Holiday Inn Express
Holiday Inn Express Lancaster Hotel

Holiday Inn Express & Suites Lancaster by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 657 reviews
Rating 8 - Good. 190 out of 657 reviews
Rating 6 - Okay. 60 out of 657 reviews
Rating 4 - Poor. 39 out of 657 reviews
Rating 2 - Terrible. 21 out of 657 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were amazing, wish I could've taken them home with me! Great clean, nice place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Shana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great customer service, clean, and quiet. Great visit!
Stayed 1 night in Apr 2025

10/10 Excellent

Szanadue

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! The greeting at 9:30pm was wonderful! The lady at the front desk was wonderful, helpful and even offered a few fruits for the kids knowing we had been on the road all day. They offered a breakfast. They had cheese omelettes, egg white omelettes, fresh fruits, sausage, turkey sausage, pancakes etc. it was a great selection! Even fresh ground coffee. Facilities were very clean!
Stayed 1 night in Apr 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was a little disappointed by the lady that was taking care of the continental breakfast. She was not friendly and seemed upset that I asked her to replace the pancake batter bag that was in the machine it was throwing a code regarding the bag needing to be replaced. My experience other than that it was very nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property - only stayed one night on a stopover driving home from spring break but it was clean, staff was friendly and close to restaurants. No complaints.
Stayed 1 night in Mar 2025

2/10 Terrible

BreAnne

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Horrible service

Indoor pool advertised but only an outdoor pool available. When asking the front desk about it I was completely disrespectful and only advised to leave the manager a message and I’d get a call some time next week Shower so slippery both my children slipped and fell
Stayed 2 nights in Mar 2025

10/10 Excellent

Melinda

Stayed 5 nights in Mar 2025

10/10 Excellent

jarrahlynn

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Last minute stay/Great breakfast situation

Front desk very helpful. Breakfast staff was amazing - they were set up early and allowed us to start which helped get us on the road sooner. The only downside was the trash bins out front were beyond overfilled.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Rin

Stayed 1 night in Mar 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my favorite hotel to stay at when I’m in Lancaster. Amazing staff!
Stayed 4 nights in Mar 2025

8/10 Good

Charleen

Liked: Cleanliness, staff & service
Disappointed that the pool was closed
Stayed 2 nights in Dec 2024

2/10 Terrible

Rin

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise
Stayed 1 night in Mar 2025

10/10 Excellent

Nestor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff did amazing job with buffet breakfast every day and with the overall cleanliness of the main areas and suite.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Shawn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alfred

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Sarah

Stayed 1 night in Feb 2025

8/10 Good

Marian

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel so much that I even stay there when I’m in town for events located in Columbus.
Stayed 3 nights in Jan 2025

6/10 Okay

Leah

Disliked: Property conditions & facilities
Tv remote did not work No pool on property Heating did not work properly
Stayed 1 night in Jan 2025

10/10 Excellent

Connie

Stayed 2 nights in Jan 2025