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Causeway Bay Hotel

3.0 star property

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Photo gallery for Causeway Bay Hotel

Bar (on property)
Billiards
Courtyard
Lobby sitting area
Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
6820 S Cedar St, Lansing, MI, 48911
  • Michigan State University
    ‪9 min drive‬
  • Potter Park Zoo
    ‪10 min drive‬
  • Lansing Center
    ‪10 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 63 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

  • 63 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Causeway Bay Hotel

Family-friendly hotel with 24-hour business centre and 24-hour front desk
Along with a 24-hour business centre, this smoke-free hotel has a conference centre and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and laundry facilities.
Causeway Bay Hotel offers 300 accommodations with a safe and coffee/tea makers. 40-inch LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Causeway Bay Hotel. During your stay, you'll be close to Chisholm Hills Golf Club. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • Just a 3-minute drive from Community Mental Health and a few minutes from Chisholm Hills Golf Club
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 3000 square feet (279 square metres) and includes a conference centre. A vending machine, an arcade/games room, and a garden are also featured at the family-friendly Causeway Bay Hotel. The hotel can provide concierge services and wedding services. Self parking is free.

This 3-star Lansing hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Piano

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,000 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay (maximum USD 50 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 60 per pet, per stay (maximum USD50 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Lansing
Best Western Plus Lansing
Best Western Plus Lansing Hotel
Lansing Best Western
Causeway Bay Hotel Lansing
Causeway Bay Hotel
Causeway Bay Lansing
Causeway Bay
Causeway Bay Hotel Hotel
Causeway Bay Hotel Lansing
Causeway Bay Hotel Hotel Lansing

Causeway Bay Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 196 out of 1004 reviews
Rating 8 - Good. 296 out of 1004 reviews
Rating 6 - Okay. 196 out of 1004 reviews
Rating 4 - Poor. 134 out of 1004 reviews
Rating 2 - Terrible. 182 out of 1004 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Delmar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay from Hell

They don't have housekeeping, pool and hot tub closed, lounge closed, restaurant closed. Bed bugs found in room, hotel staff witnessed them and acknowledged they know about the problem. Key card machine broke, you need hotel employee to let you in your room. Price quoted by Hotels.com was not honored, hotel claim price put in their systems was done so by Hotels.com and nothing they could do to change it. Web site shows a beautiful facility yet everything is broke or closed and don't know why Hotels.com would advertise and use them. Hotel refused to give refund, obviously will never go back to this hotel and never trust Hotels.com going forward for my travel plans. Was in town for a big event, many other area hotels sold out and ended up paying triple the amount quoted by Hotels.com. No direct phone number found to speak to a Hotels.com employee to help resolve issue. Have never seen anything like this before in all my years of travel. Shame, shame on Causeway Bay Hotel and even more so to Hotels.com who recommended them and continues to do so. Be aware folks, look for other reviews which I found after the fact. Hotel employee admitted they have bed bugs and most of the few quests they have are homeless. I feel for these people but nobody should be staying here. Lobby is beautiful, only thing in the hotel that is.
Stayed 2 nights in May 2025

4/10 Poor

nathaniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Johnny

Business traveller
Liked: Room comfort
Disliked: Cleanliness

Bait & Switch

Hotel was under staffed and none of the amenities as advertised were open or available for use. The pool was closed. The restaurant was closed. There was no internet access or cable TV. Also beeare they do not offer refunds once you book a room. This was a classic bait and switch scheme.
Stayed 1 night in May 2025

2/10 Terrible

Heather

Stayed 2 nights in May 2025

2/10 Terrible

Kenneth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel should be closed for its own good, property should be converted into a strip mall. Hotel was dirty, unsanitary, there were stains around toilet, hard to flush, tub had residue, tv remote was missing battery cover, bed sheets had hair, moldy ceilings and smelly rugs, which may have activated my allergies, loose panels/trim, parking was inconvenient, no bottled water offered and no restaurant or store on site..such a waste of a large space..
Stayed 2 nights in May 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Not worth the $$
Stayed 1 night in Apr 2025

4/10 Poor

Dia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Book somewhere else if you can!!!! This place was really run-down and it's not like the pictures! The pool and amenities were not available due to "maintenance". No breakfast, there is only one way in and out in - which is at the front and the worker inconveniently placed my family and I at the very last room. I know for a fact there was not 584 booked rooms so why did we have to be placed so inconveniently especially when we booked weeks in advance. Bedding had stains and leather seat in the room was peeling badly. Water pressure in the bathroom faucet was weak and leaked out at the base. Shower curtain was stained and tub looked dirty. Just save yourself the money and book somewhere else!
Stayed 2 nights in May 2025

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was filthy old, the bed was old ol furniture looks like 100 years old the bathroom looks and feels sticky. They need a lot of work on the property.
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Even on a busy MSU graduation weekend, we had a very quiet stay and saw only a few other guests. This must have been a fun place for conventions pre-Covid before companies discovered they could do seminars on Zoom. It was sad to see the empty meeting rooms and lounge. Our room was clean. The bed was very comfortable. Everything worked like it should. There were just some superficial things that were well worn, like some of the carpets, and the parking lots were a bit rough. The neighborhood was ok with several fast food and other options within a 5 or 10 minute drive. Overall, it was a pretty good value for the price.
Stayed 3 nights in May 2025

6/10 Okay

janice

Travelled with partner
Disliked: Amenities
Wasn't the cleanest, no restaurant, but quiet and able to rest.
Stayed 1 night in May 2025

2/10 Terrible

Billy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and gym was closed ..no breakfast...the rooms were not clean...restaurants and bars was closed
Stayed 1 night in May 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waste your money.

If I could give 0 stars I would. Do not waste your money. This is the worst hotel I’ve ever stayed at. If I had had another option I would have taken it.
Stayed 1 night in May 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The photos are very misleading

How is this place rated 3 stars? You can see from the bones of it that it was probably a desirable location for business conferences 20 years ago. The accents and furniture and carpets are worn. There's a photo in the listings with a nice fireplace and a couple of easy chairs surrounding it. That's still here, but the carpet all around that area is worn to the floor. It's seen better days for sure. There's a layer of dirt and grime that doesn't look like it's ever coming out. Checking in, the attendant was nice enough. I won't say anything bad about him. He's clearly a young person just trying to get himself through school. However, the process wasn't very fast enough though we did the reservation ahead of time. I chalk it up to antiqued technology. From there, things only got worse. The pool is out of order and so are some of the other facilities. Also, the cable TV doesn't work either. The elevator is difficult to get to and sounds like it's about to send you plummeting to your death. A smell of cat urine is present in various places throughout. Our room was on the 5th floor. It's felt mostly abandoned. Our room - 524 - took multiple attempts to open using the provided key cards. Outside of the beds being super comfy and new, the rest of the room wasn't great. The shower was okay but tub was grungy. The sink leaked all over the floor onto your feet. The carpets were stained and all of the lights were unplugged. We didn't enjoy our stay.
Stayed 1 night in May 2025

6/10 Okay

SOURAV

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Amenities lines up with cheap hotel. The carpet in the hallway smells foul
Stayed 1 night in May 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Room was good, I was the only guest on the 5th floor of executive suites of 85 rooms. Very Quiet. That was the best part of my stay. They mostly have people who live their all the time on other floors. The Restaurant and pool are no longer open. The area around the hotel may feel unsafe to some people. Parking lot is dark and remote from front door. Price was too high for not having any amenities.
Stayed 5 nights in Apr 2025

2/10 Terrible

Desiree

I would never go back there again very unsafe.
Stayed 1 night in Apr 2025

6/10 Okay

John

Stayed 2 nights in Apr 2025

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointed

This Hotel is definitely NOT what it used to be. I stayed at tgis Hotel several years ago and had a GREAT experience. Not so much this time. The associate at the front desk wasn't very friendly- didnt smile once. The room wasnt clean. There was a yellow rubber band on the floor and 2 fake finger nails so I KNOW the room wasn't efficiently cleaned. The pool and gym were BOTH out of service and there was NO breakfast! Thats one reason I chose this Hotel was because of the amazing breakfast they had the last time I stayed. On the plus side- the sheets and towels were clean and the shower head and water pressure were amazing! I WISH i wouldve taken pictures.
Stayed 1 night in Apr 2025

6/10 Okay

Charles

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Gives you a place to sleep at night, can't complain too much. Parking had been confusing since the lot isn't attached to the building itself, but the staff had been super friendly and helped guide me to it. None of the amenities were available, as others have stated, so I can't speak on how they were. The location itself is nice, being walking distance for what I'd been going to, and not far from gas stations and food. I wouldn't recommend it to many, but I'd potentially stay there again.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Horrible stay

Stayed 1 night in Mar 2025

4/10 Poor

Domingo

Hotel needs to be fixed or closed down.

The hotel is run down and old the ground were unkept, and the room was dirty, and had sugar and cream but no coffee. There was a desk but no chair, two of the five light bulbs in the bathroom were burned out, the matrix was lumpy, and it contributed to me being laid up in pain the next day at home.
Stayed 1 night in Mar 2025

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Jared

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Bill

Disliked: Staff & service

Bad business!

When I came to check in nobody was there to check me in! I waited over 20 minutes and saw a paper on the ledge that said no cable tv, no restaurant, no pool, no bar, all are closed until further notice!
Stayed 1 night in Dec 2024

2/10 Terrible

Nick

Disliked: Amenities, property conditions & facilities
The nicest thing I can day about this hotel is that they were prompt with a next day refund, As i left immediately after seeing the condition of the rooms.
Stayed 3 nights in Nov 2024