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Quality Inn University

2.5 star property

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Photo gallery for Quality Inn University

Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Premium bedding, in-room safe, desk, laptop workspace
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3121 E Grand River Ave, Lansing, MI, 48912
  • Place, Eastwood Towne Center
    ‪2 min drive‬
  • Place, Breslin Center
    ‪3 min drive‬
  • Place, Michigan State University
    ‪3 min drive‬
  • Airport, Lansing, MI (LAN-Capital Region Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn University

Family-friendly hotel connected to the convention centre in Lansing with free breakfast
This hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Quality Inn University offers 105 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a waterslide, an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

With your stay at Quality Inn University, you'll be connected to the convention centre and within walking distance of Plymouth Congregational Church. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 15 minutes on foot from Plymouth Congregational Church and a 3-minute drive from Michigan State University
  • Pets welcome for a fee
Quality Inn University offers its guests an indoor pool, a waterslide, and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 3400 square feet (316 square metres) and includes conference space. A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the family-friendly Quality Inn University. Free self parking is available.
Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,400 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn University Lansing
Quality University Lansing
University Quality Inn
Quality Inn University
Quality University
Quality Inn University Hotel
Quality Inn University Lansing
Quality Inn University Hotel Lansing

Quality Inn University Reviews

Reviews

6.6
Rating 10 - Excellent. 78 out of 263 reviews
Rating 8 - Good. 50 out of 263 reviews
Rating 6 - Okay. 52 out of 263 reviews
Rating 4 - Poor. 35 out of 263 reviews
Rating 2 - Terrible. 48 out of 263 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Nicholas

Stayed 3 nights in Oct 2025

8/10 Good

Terry

Liked: Staff & service
My room smelled like a marijuana skunk and I had to go to a conference smelling like I partied all night.
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer, danvill

Stayed 2 nights in Oct 2025

6/10 Okay

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom door handle broken. I turned the handle & pulled door handle come off, I almost fell backwards into the bathtub. TV reception terrible, desk phone not working, bed sheets were stained, bathroom fan not working.
Stayed 1 night in Oct 2025

8/10 Good

samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a bit dated but kept clean. Breakfast and staff were nice. Only small issue I had was I couldn’t adjust the temperature in the room - there was no “fan” setting and I would have liked the room cooler. Lack of air circulation made the room feel a little claustrophobic.
Stayed 1 night in Sep 2025

8/10 Good

kristi

Liked: Cleanliness, staff & service, room comfort
The breakfast was ok. Better than continental. Eggs werent hot and sausage tasted weird
Stayed 1 night in Oct 2025

4/10 Poor

Amanda

Stayed 1 night in Oct 2025

6/10 Okay

Gayle

Travelled with family
Lights in room flickered on/off. The heat didn’t work. It was very noisy!!
Stayed 2 nights in Oct 2025

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, room comfort
We arrived early, asked if we could park our vehicle at the hotel until check in. We were informed we could not and had to check in. We asked to check in and they informed us that we would be charged an early check in fee of 53 USD. We parked elsewhere. Hotel was extremely noisy during the evening rooms were in poor condition. Would not recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Stayed 1 night in Sep 2025

2/10 Terrible

Stacey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet with some great bagels in breakfast
Stayed 1 night in Sep 2025

4/10 Poor

Tasha

Disliked: Staff & service, amenities, property conditions & facilities
Staff is completely unapproachable, never smile, and walk around with an air of apathy, discontent and disdain. They act like they can’t be bothered and would rather be elsewhere. The morning breakfast ladies are rude and lock the door about 5 minutes before 9! Completely inconvenient, especially on weekends. Breakfast could at least be until 10am. Never staying here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Gage

Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Stayed 1 night in Sep 2025

10/10 Excellent

Austin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Sep 2025

2/10 Terrible

Katherine

Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Liked: Staff & service
Needs upgrades
Stayed 2 nights in Sep 2025

10/10 Excellent

rohan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was great made us felt welcome
Stayed 1 night in Sep 2025

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

Door had a large gap, rooms were very loud and staff was not friendly
Stayed 2 nights in Sep 2025

4/10 Poor

Lorie

Travelled with family
Disliked: Property conditions & facilities, room comfort

Not Our Ideal Choice

I think the owners are trying their best, but they have a lot of work to do. The hotel is old and outdated. I don't think we would be back. They really don't have a typical air conditioner for the rooms. You either turn the knob all the way up (right) for air flow to come into the room or all the way down (left) for no airflow. However, you cannot adjust the actual temperature in the room. It was too warm for us. We were hot both nights. My husband and I felt the bed was uncomfortable. We didn't sleep well in the room. A couple of the outlet plugs did not work. I think a LOT of money needs to be invested in this hotel to get it back in a condition we would be comfortable staying in the future.
Stayed 2 nights in Sep 2025

4/10 Poor

Judy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The staff at check in were not very friendly or helpful. Keep in mind there is an early check in fee even an hour before the 3 o’clock check in, despite the room being ready. The thermostat didn’t do anything, the room had a random wire along the wall that they painted to make it blend in. The hotel needs upgrades and to offer a much better customer experience with the staff. I would not recommend this hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Travelled with family
Disliked: Property conditions & facilities
Definitely a budget hotel. Rooms were clean but people are living there for sure
Stayed 3 nights in Sep 2025

2/10 Terrible

Kathryn

Absolutely Appalling

I will let the photos speak for the cleanliness and condition of this property.
Moldy, dirty shower
Torn sheets on the bed
Stayed 1 night in Aug 2025