The staff were courteous and helpful but some helpful extras would have been welcome e.g., a map of facility, parking, etc. The facilities are in need of maintenance or upgrade. For example, the beeping alarm in the elevator was going off for my first two nights there, silenced sometime Friday afternoon. The pool had visible algae in the shallow end, so I didn't risk an ear infection to get in it. The ice machine was out of order the whole time. The fitness center had one of two treadmills out of order, but I managed to get time on the one working one. The hallway carpets were dirty and dingey looking. The stairwell door was consistently propped open with a rock (I presume so that smokers could come and go without a key card). When I returned to my room after two nights, carrying a full load and purchased items, I found my key card no longer worked... so had to hike to the front desk to get them replaced. The manager gave me his card and cell number and said to call him if reissued cards didn't work and he would come with tools to get me in. Thankfully, the reissued cards worked. Not sure WHY that happended. Fortunately, the rooms had vinyl flooring and fake wood, so there were no odors or dirty carpet in the room. The bed was comfortable and the room quiet with AC running continuously. The fridge worked, but tended to freeze my water bottles and blueberries. Overall, the room and bed were adequate, but the amenities were out of order. Needs attention.
