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Tru by Hilton Richmond

2.5 star property

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Photo gallery for Tru by Hilton Richmond

Snack bar
Lobby
Exterior
Reception
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1020 Amberly Way, Richmond, KY, 40475
  • Place, Richmond Centre Mall
    ‪6 min walk‬
  • Place, Eastern Kentucky University
    ‪2 min drive‬
  • Place, EKU Center for the Arts
    ‪3 min drive‬
  • Airport, Lexington, KY (LEX-Blue Grass)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Tru by Hilton Richmond

Along with a fitness centre, this hotel has coffee/tea in a common area and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Weekly housekeeping is available.
Tru by Hilton Richmond offers 92 accommodations with complimentary bathrobes and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the overall property condition at Tru by Hilton Richmond. During your stay, you're just a quick walk from Richmond Centre Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a lift and coffee/tea in a common area
  • On-site recreation includes a gym
  • Within a 15-minute walk of Richmond Centre Mall and Cinemark At Richmond Centre
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. There's an onsite business centre. Free breakfast is served daily. The business-friendly Tru by Hilton Richmond also features a fitness centre, coffee/tea in common area, and a lift. Free self parking is available.
Guests are served a free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 3:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Richmond KY Hotel
Tru Hilton Richmond KY
Tru Hilton Richmond Hotel
Tru Hilton Richmond
Hotel Tru by Hilton Richmond Richmond
Richmond Tru by Hilton Richmond Hotel
Hotel Tru by Hilton Richmond
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond KY
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Richmond Hotel
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond Hotel Richmond

Tru by Hilton Richmond Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 175 out of 312 reviews
Rating 8 - Good. 73 out of 312 reviews
Rating 6 - Okay. 42 out of 312 reviews
Rating 4 - Poor. 16 out of 312 reviews
Rating 2 - Terrible. 6 out of 312 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Terry, Bowling Green

Travelled with family
Disliked: Amenities, property conditions & facilities
The room door had damage to it like someone had used a crowbar to break in. The door lock was electronic with a lockout; however the lockout was broken and the security latch on the frame was half off. I brought it to the attention of the clerk, and the manager, Neil Patel, walked over discounting it and did not want to look at the pictures of the damage and concern. The room was also not the cleanest. For what I paid, I did not get the quality of a Hilton brand; I got the quality of a roach motel.
Stayed 1 night in Nov 2025

10/10 Excellent

robin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes a very clean room!! Thank you so much
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
nice hotel, staff was kind to my dog and understanding about him barking for few minutes after i left him in the room.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and comfortable and the stay was so friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
Friendly staff. Nice clean lobby & rooms. Would stay here again when I am in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, roomy, convenient!
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Room is great, check in very quick.
Stayed 1 night in Nov 2025

10/10 Excellent

Melissa

Stayed 1 night in Nov 2025

10/10 Excellent

Dave

Stayed 1 night in Nov 2025

10/10 Excellent

Misty

Stayed 1 night in Nov 2025

8/10 Good

Angela

Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was in good condition and very clean. Staff was friendly and quick to help.
Stayed 1 night in Nov 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities
Yhe room was spotless. Very nice
Stayed 1 night in Nov 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
it was clean and staff was friendly. There was a great bowling alley/Arcade/restaurant across the street.
Stayed 1 night in Oct 2025

6/10 Okay

Rebecca

Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Stayed 4 nights in Oct 2025

8/10 Good

Pixie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed everything about the hotel
Stayed 1 night in Oct 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and accommodating. The shower needed some work, as the seat/shelf was broken and looked as if it had been glued back with no success. I also found it odd that there was no light or switch to turn them off/on beside the bed on one side (my side) I had to stumble to the bed or to the bathroom with no lights. Otherwise, everything was great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Steven

Travelled with family
Heater caused smoke alarm to go off and the smell was terrible. Got moved to a new room.
Stayed 1 night in Oct 2025

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Holly

Stayed 2 nights in Sep 2025

8/10 Good

diane

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

ETHEL

Stayed 1 night in Sep 2025

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested a room on top floor, which turned out to be a mistake. Apparently the AC units are on roof above top floor rooms. It was very noisy, even the walls vibrated from the sound. We were able to move to third floor. Girl at front desk was very accomadating.
Stayed 1 night in Sep 2025

10/10 Excellent

Carson

Clean, nice size room, perfect size shower
Stayed 1 night in Sep 2025