6/10 Okay
Verified traveller
Travelled with family
8 Sept 2025
“Ocean view” view price gouging
How can you justify charging over $300/ night for an “ocean view room” when you can’t see the ocean through half of the glass? I asked the front desk to have the cleaners come clean our slider and she told me that the doors are old and the glass can’t be cleaned because the dirt and haze is actually between the panes of glass. When we went back to the room I noticed that the grime IS actually between the panes and the doors are rusted around the edges. They are fully aware of it, yet they still charge top end prices for a product they don’t deliver. And the front desk workers have the attitude of “you’ll get what you get”. Not much customer service there. The screen door also fell off the track every time we opened it, and their laundry room was out of service. Seems like they need some maintenance workers. The location is great, with direct beach access. They have a great game room with shuffleboard, ping pong and arcade games, and the pool was nice (although there is limited seating and some of the plastic loungers were broken. Again, maintenance!) The restaurant has amazing views, is nicely remodeled, and the food was good. However, we went for Sunday breakfast around 10am, the place was very quiet and the service was terrible. This hotel has so much potential, but the staffing, general maintenance and upkeep needs serious attention if they want to charge top prices. But honestly, they didn’t seem to care what the guests felt about it.
Verified traveller
Stayed 3 nights in Aug 2025
