4/10 Poor
Ashley
Travelled with family
19 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
We booked this stay for a night to visit the basin and flume for a family trip. Check in was easy but as soon as we got to the room we noticed how dirty the entire room was. There were stains everywhere, from the curtains to the bedding to the rug. There were splashes of random juice/food all over the walls and doors. The room itself had a very strong odor of mold that never went away and there were fruit flies coming out of the bathroom drains. The bedding was especially gross with 3 fitted sheets ontop of a stained mattress cover and mystery stains everywhere and covered in black mystery dirt. We did try to contact the front desk and ask for at least new sheets but were ignored. The coffee maker was covered in a thick layer of dust and had mold inside the water storage. Even the door was in need of repair with weather striping broken and torn and hanging. As soon as the hotel got our money they ignored us and it was really disappointing. We did scramble looking for alternative places to stay but it was too late in the day to find anything affordable so we made a 3 hour trip back home early at 9pm and had to cancel half our trip. The condition of the room was unacceptable and we are sad this was the experience we had because we really wanted to support this business because we love the area. We didnt expect perfection for the price but at a minimum a room that we could sleep in comfortably. Its clear the rooms have never been cleaned in a long time.
Ashley
Stayed 1 night in Aug 2025
