Check in process & friendliness of staff at check in was great. Didn't feel comfortable using the lift - was waiting for Frankenstein to make an appearance! Room desperate for an upgrade and a good clean, cobwebs, built up grim in corners of table/worktops, whole room felt grubby. Bathroom was the same in need of a refurb. Stayed for our daughters graduation & it put a bit of a dampner on the day, daughter had one of the larger rooms and it was the same, only bonus was she had a good view of the cathedral. Neither rooms were cheap, I'd say extremely over priced for what we got.
On a plus the breakfast was good.