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Hotel Excelsior

3.0 star property

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Front of property
Interior
Interior entrance
Double Room | Desk, iron/ironing board, free cots/infant beds, free WiFi
Daily buffet breakfast (EUR 5 per person)

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

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Rua Rodrigues Sampaio, 172, Lisbon, 1150-282
  • Place, Avenida da Liberdade
    ‪1 min walk‬
  • Place, Marquis of Pombal Square
    ‪2 min walk‬
  • Place, Eduardo VII Park
    ‪2 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬

Room options

View all photos for Double Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Double Room

8.0 out of 10
Very good
(12 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Twin Room

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Triple Room

8.0 out of 10
Very good
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Quadruple Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

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About this property

Hotel Excelsior

Hotel with a bar, steps from Marquis of Pombal Square
A bar/lounge, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Excelsior offers 80 air-conditioned accommodations with a hairdryer and free toiletries. LCD televisions come with satellite channels. Bathrooms include baths or showers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel Excelsior. During your stay, you're just a quick walk from Avenida da Liberdade. Features include free WiFi in public areas, plus a bar and a business centre.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Marquis of Pombal Square and 4 minutes on foot from Eduardo VII Park
WiFi is free in public spaces. You'll find a business centre on site. You can enjoy a drink at the bar/lounge. Hotel Excelsior also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and over; guests must have received complete vaccination at least 5 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 5 for adults and from EUR 5 for children
  • Cleaning/housekeeping/linen are available for an additional fee
  • In-room safe fee: EUR 1.50 per night
  • Rollaway bed fee: EUR 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
Property Registration Number 3125

Property is also known as

Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon

Hotel Excelsior Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 149 out of 679 reviews
Rating 8 - Good. 226 out of 679 reviews
Rating 6 - Okay. 174 out of 679 reviews
Rating 4 - Poor. 81 out of 679 reviews
Rating 2 - Terrible. 49 out of 679 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Cachibala

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and people , enjoyed meeting everyone and
Stayed 5 nights in Oct 2025

8/10 Good

Ron

Travelled with family
Liked: Cleanliness
The staff was amazing!!!! My only complaint was that our television never worked during our stay.
Stayed 5 nights in Oct 2025

8/10 Good

Marcelo Marcial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't used
Stayed 1 night in Sep 2025

2/10 Terrible

hossana

Stayed 4 nights in Sep 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities
Every thing was good. Sometimes the food in breakfast was cold but there was good variety. More fruit, less breads, my only wish.
Stayed 3 nights in Sep 2025

6/10 Okay

Lisa

Disliked: Property conditions & facilities

OK

The hotel is ok. Room was very small especially the bathroom. But ok for a couple of nights. Breakfast quite good although 2 out of 3 days the eggs and bacon were cold. Quite good location especially for the metro
Stayed 3 nights in Sep 2025

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the excellent location- right near the Hop-on-hop-off buses where all their routes start. Also the staff on the reception and in the breakfast room were amazing and very friendly. Breakfast was great with everything from omelettes to yogurts. We highly recommend this hotel- great value for your money.
Stayed 7 nights in Sep 2025

8/10 Good

anthony

Liked: Cleanliness
Nice and clean.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Hotel Excelsior in Lisbon, and it was a very pleasant experience. The hotel is perfectly located, just a short walk from Marquês de Pombal Square and close to public transportation, which made exploring Lisbon incredibly easy. The room was clean, comfortable, and well-maintained, with everything I needed for a good stay. The staff were friendly, helpful, and always ready to give advice on places to visit and how to get around. Breakfast was fresh and satisfying, with a nice selection to start the day. The overall atmosphere felt welcoming and safe, which is especially important when staying in a new city. What I appreciated most was the combination of good value, central location, and attentive service. It’s not a luxury hotel, but it offers exactly what you need for a comfortable and convenient stay in Lisbon. I would definitely recommend Hotel Excelsior to anyone looking for a solid, well-located base to explore the city.
Stayed 7 nights in Aug 2025

8/10 Good

maria a

Stayed 3 nights in Sep 2025

6/10 Okay

wagner

Liked: Cleanliness, staff & service
room to small..no space !!
Stayed 2 nights in Aug 2025

6/10 Okay

Jennifer

Travelled with family
Disliked: Property conditions & facilities, room comfort

No care to maintain room, terrible wear and tear

This is a basic hotel at best. The beds and linens were clean, breakfast was decent, but the overall condition of the room was terrible. The closet door frame was half broken off, there was a missing light cover so the fluorescent lightbulb was super bright at eye level, the bottom of the bathroom door was fraying so it dragged as you open it, the curtains were ripped off the bracket, the shower curtain was crooked and sliding down, etc. Absolutely no care in maintaining this room and making it minimally presentable. I paid €120 and feel very ripped off. Thank goodness we were only there one night.
Stayed 1 night in Sep 2025

10/10 Excellent

Veronika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Aug 2025

10/10 Excellent

Sabeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is was a good hotel and the complimentary breakfast was reasonable. Location was good near Marquis Pombal statue.
Stayed 2 nights in Aug 2025

10/10 Excellent

fatemeh saber moghaddam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quick place and very close to everyone.
Stayed 2 nights in Jul 2025

6/10 Okay

Flavio

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s ok for the price ! Good reception people
Stayed 6 nights in Jul 2025

10/10 Excellent

ASHEEDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT SERVICE - ESPECIALLY BY IG
Stayed 4 nights in Jun 2025

10/10 Excellent

Swaveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place according to price
Stayed 3 nights in Jul 2025

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Galina

Travelled with family
Disliked: Amenities, property conditions & facilities
I strongly recommend avoiding this hotel. The entire property is extremely rundown with poor or nonexistent maintenance. Everything in the room felt old, broken, or heavily used. The biggest disappointment was the food. The complimentary breakfast was truly awful—none of my four family members returned after the first day. The food was not fresh and looked like leftovers. Even the coffee was bad. You’re much better off finding breakfast outside the hotel; we found far better options nearby. I considered canceling our stay the moment I saw the room, but unfortunately, it was too late. This was a very disappointing experience overall, and I would not stay here again.
Stayed 4 nights in Jun 2025

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff, breakfast included, cool room with working AC, and near city attractions and transportation.
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Like breakfast includes. No dislikes
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast was good cleanliness good location was perfect
Stayed 3 nights in Jun 2025

8/10 Good

antonio

Stayed 3 nights in Jun 2025