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Mama Shelter Lisboa

3.0 star property
VIP Access

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Photo gallery for Mama Shelter Lisboa

Restaurant
Exterior
Room, 1 Queen Bed, Balcony (Small Mama) | Soundproofing, free WiFi, bed sheets
Reception
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Rua do Vale de Pereiro 19, Lisbon, 1250-270
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Place, Marquis of Pombal Square
    ‪7 min walk‬
  • Place, Eduardo VII Park
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Medium Mama Double Queen

Medium Mama Double Queen | Soundproofing, free WiFi, bed sheets

Medium Mama Double Queen

8.8 out of 10
Excellent
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Twin

Medium Mama Twin | Soundproofing, free WiFi, bed sheets

Medium Mama Twin

8.6 out of 10
Excellent
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Mama Double

Small Mama Double | Soundproofing, free WiFi, bed sheets

Small Mama Double

9.0 out of 10
Wonderful
(32 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Balcony (Small Mama)

Room, 1 Queen Bed, Balcony (Small Mama) | Soundproofing, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony (Small Mama)

8.4 out of 10
Very good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King

Medium Mama Double King | Soundproofing, free WiFi, bed sheets

Medium Mama Double King

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double King Avenue View

Soundproofing, free WiFi, bed sheets

Medium Mama Double King Avenue View

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double King Balcony Avenue View

Medium Mama Double King Balcony Avenue View | Soundproofing, free WiFi, bed sheets

Medium Mama Double King Balcony Avenue View

8.0 out of 10
Very good
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Large Mama Double

Large Mama Double | Soundproofing, free WiFi, bed sheets

Large Mama Double

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Double Terrace

Medium Mama Double Terrace | Soundproofing, free WiFi, bed sheets

Medium Mama Double Terrace

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Mama Shelter Lisboa

Hotel with 2 restaurants, 6-minute walk to Avenida da Liberdade
2 restaurants, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a banquet hall. Housekeeping is available on request.
Mama Shelter Lisboa offers 126 accommodations with air conditioning. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mama Shelter Lisboa . During your stay, you're just a quick walk from Avenida da Liberdade. Free WiFi in public areas, 2 restaurants and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Amenities include meeting rooms, a lift and a water dispenser
  • Guests speak favourably about the area's walkability and the bar
  • Within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mama Shelter Lisboa also features concierge services, dry cleaning/laundry services, and a lift. A complete renovation of Mama Shelter Lisboa was completed in January 2022.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
On-site venue – restaurant.
Rooftop – On-site restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Rooftop

Things to do

  • Evening entertainment

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Nearby parking fee: EUR 18 per day(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10236

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mama Shelter Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 594 reviews
Rating 8 - Good. 128 out of 594 reviews
Rating 6 - Okay. 47 out of 594 reviews
Rating 4 - Poor. 8 out of 594 reviews
Rating 2 - Terrible. 9 out of 594 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all truly amazing! Extremely welcoming and helpful. It is a good location - you do have to walk a little to get everywhere, but it is less hectic than other more touristy parts of Lisbon. Great food (especially the pizza). Rooms have funky decoration, but are on the small side (like nowhere to put your suitcase small), even though we had a medium sized room. We had a blocked shower which took 24 hours to resolve. But otherwise a great stay.
Stayed 4 nights in Oct 2025

8/10 Good

Anne-Marie

Travelled with group
Liked: Cleanliness
Staff were very friendly
Stayed 5 nights in Oct 2025

6/10 Okay

Joshua

Liked: Cleanliness
AC was non existent. Was told room could only get so cool yet the hallways were much cooler..
Stayed 3 nights in Oct 2025

4/10 Poor

Andrew

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Oct 2025

4/10 Poor

Ghirmatsion

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staffs in the hotel are very rude. The washroom door was bad and when my friend stacked in the washroom I called to the reception many times and no body answer it. For a One room with two beds we paid 250Euro per night and this has no breakfast.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk (Andre) was patient and kind. He helped with trying to get a cab for my friend (which are not easy to get) and overall a pleasant guy. The hotel is hip and modern. Great time staying there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooftop terrace with great view and lively friendly atmosphere
Stayed 3 nights in Oct 2025

10/10 Excellent

Nildia

Stayed 5 nights in Sep 2025

8/10 Good

Harrison

Stayed 4 nights in Oct 2025

10/10 Excellent

Gokhan I. D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, I can’t thank the management and staff enough for accommodating a special request for me and my partner. Communication was excellent throughout, and everyone was incredibly helpful. Regarding the rooms, there was an overbooking issue which required us to move after the first night, but we were compensated with complimentary drinks at the bar - a thoughtful gesture that was much appreciated. The rooftop bar was a highlight, offering nice views and a great atmosphere with live music. The rooms were cosy, the beds comfortable, and everything was clean. Breakfast was simple but satisfying, with all the essentials you’d expect from a continental spread. The location was also convenient and suited our needs well. Overall, a satisfied customer and would definitely recommend.
Stayed 3 nights in Oct 2025

8/10 Good

James

Stayed 1 night in Oct 2025

4/10 Poor

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Aaron

Stayed 5 nights in Sep 2025

10/10 Excellent

Sangeeta

Stayed 3 nights in Sep 2025

6/10 Okay

Lisanna

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Quirky, unique hotel in an amazing area. Several items broken or not working in our room , we alerted staff several times, but nothing was fixed. If you are a light sleeper I would recommend not staying on the 7th floor as the roof top bar is quite loud ( constant scraping of moving furniture ) Vibe is super cool , just some issues
Stayed 3 nights in Sep 2025

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the design, I thought it was really unique and fun!
Stayed 4 nights in Aug 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good experience

My hotel was clean, staff were friendly and the restaurant was top notch. I was a few minutes walk from the metro system which was so helpful. Also there is a grocery store nearby and lots of historical buildings everywhere I looked. There is no coffee in the room but the restaurant is on the main floor and they have great coffee. There is also a rooftop bar that was fun to visit. It had music and great atmosphere. If you need an iron or steamer you must collect it from the front desk. The street noise was minimal so I slept well. So important.
Front of building
Outside patio
My pizza…I couldn’t finish it all so leftovers.
Stayed 4 nights in Sep 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Tatjana, Lisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the windows that can open... the elevator was a bit acting up, felt unsafe after my daughter experienced an episode of sounds like it's breaking down, and i heard it in our room.
Stayed 6 nights in Aug 2025

10/10 Excellent

Parastoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay – everything was excellent from start to finish!
Stayed 7 nights in Aug 2025

10/10 Excellent

Anthony, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around and in a quieter section of the city. I was short on time, so I paid for the breakfast on the last day and it was pretty good. You will like this hotel if you are a solo traveler and like modern / trendy decor.
Stayed 2 nights in Aug 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Huseyin Emre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel. Good price and location

Nice room. Not really a business hotel. Raquel on reception was excellent with help and tips on where to eat as well as helping me with a room move.
Stayed 1 night in Aug 2025