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Lock & Key Hotel

4.0 star property

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Photo gallery for Lock & Key Hotel

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout curtains
Reception
Front of property
Restaurant
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
15-17 Duke Street, Liverpool, England, L1 5AP
  • Place, Liverpool ONE
    ‪2 min walk‬
  • Place, Royal Albert Dock
    ‪7 min walk‬
  • Place, M&S Bank Arena
    ‪9 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪30 min drive‬

Room options

View all photos for Spacious Double/Twin

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout curtains

Spacious Double/Twin

9.2 out of 10
Wonderful
(5 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Cozy Double

Cozy Double | Premium bedding, in-room safe, desk, blackout curtains

Cozy Double

8.4 out of 10
Very good
(7 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double/Twin

Standard Double/Twin | Premium bedding, in-room safe, desk, blackout curtains

Standard Double/Twin

8.4 out of 10
Very good
(6 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Lock & Key Hotel

This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, concierge services and a front desk safe are on-site.
Lock & Key Hotel offers 14 accommodations with laptop-compatible safes and free toiletries. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower.

This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Lock & Key Hotel. During your stay, you're just a quick walk from Royal Albert Dock. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast offered for a fee
  • Services include a concierge and luggage storage
  • Steps from Liverpool ONE and 9 minutes on foot from Royal Albert Dock
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Lock & Key Hotel also features concierge services, room service (during limited hours), and a front desk safe.

This 4-star Liverpool hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
On-site venue – restaurant.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 213 metres; reservations required
  • Offsite parking; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 10 for adults and from GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Lock & Key Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 301 reviews
Rating 8 - Good. 63 out of 301 reviews
Rating 6 - Okay. 26 out of 301 reviews
Rating 4 - Poor. 9 out of 301 reviews
Rating 2 - Terrible. 4 out of 301 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Great location and a lovely big room and comfortable bed.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Thor Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay in Liverpool

Central location, comfortable beds, and wonderful staff who always greet you with a smile.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay, very central and nice for a little get away x
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean and friendly staff
Verified

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and welcoming and really makes the hotel comfortable. Great location and a relaxed atmosphere.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly hotel. Would happily stay again.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great spot, friendly down to earth staff,Sunday roast one of the best I've ever had, would definitely recommend to all
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Really nice stay for one night to visit family in Liverpool. Overall, the hotel offered exceptional value for money and I'd not hesitate to return in future.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Lovely hotel and staff. Rooms were comfy and clean. Great location.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky place.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite place to stay in Liverpool

Great room - good service and good value
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Perfect location for city centre, less than 5 minute was to John Lewis. Always a warm welcome and perfect breakfast.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A cracking hotel for the money!

A goo location but maybe noisy at the weekend due to proximity of night life.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little room. Perfect location.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located to reach the docks, museums and other tourist attractions. Clean and quiet, very nice staff. Really great for a long weekend away.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Maureen

Great location

We had a two night stay in this hotel , it was all really nice, a lovely cosy bar and so close to everything, staff were lovely , I would not hesitate to stay here again if I was to return to Liverpool which hopefully I will 🙏
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great Location very friendly staff and great cafe serving excellent breakfast A few sighs of wear and tear but it wouldn’t stop me returning
Stayed 1 night in Aug 2022
Verified

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night at Lock & Key Hotel

Really enjoyed the stay at this hotel. The staff are very friendly, the rooms are great and there is an excellent bar. The location is also very central.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Cosy hotel in excellent central Liverpool location

Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . Nice breakfast and helpful friendly staff. Would recommend and will return
Stayed 1 night in Nov 2023