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Hotel HSM Reina del Mar

3.0 star property

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Photo gallery for Hotel HSM Reina del Mar

Beach nearby, white sand, sun-loungers, beach umbrellas
Reception
Buffet
Reception
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Carrer Baleares, 10, Playa de Palma, Llucmajor, Mallorca, 7600
  • Place, El Arenal Beach
    ‪3 min walk‬
  • Place, Playa de Palma
    ‪5 min walk‬
  • Place, Port of El Arenal
    ‪5 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪8 min drive‬

Room options

View all photos for Single Room, Balcony

Single Room, Balcony | Desk, free WiFi, bed sheets

Single Room, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Balcony

Desk, free WiFi, bed sheets

Twin Room, Balcony

8.8 out of 10
Excellent
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Twin Room, Balcony

Desk, free WiFi, bed sheets

Twin Room, Balcony

  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony, Pool View

Double Room, Balcony, Pool View | Desk, free WiFi, bed sheets

Double Room, Balcony, Pool View

  • Sleeps 3
  • 2 Single Beds

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About this property

Hotel HSM Reina del Mar

Hotel with an outdoor pool, 7-minute walk to Playa de Palma
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a 24-hour front desk and an arcade/games room.
Hotel HSM Reina del Mar offers 180 accommodations with free toiletries. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include a bath. This Llucmajor hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel HSM Reina del Mar, you're just a quick walk from Playa de Palma. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a terrace
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Playa de Palma and El Arenal Beach
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and an arcade/games room are also featured at Hotel HSM Reina del Mar.

This 3-star Llucmajor hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 25 to 35 for adults and EUR 15 to 25 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 9 floors
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 28-inch TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 26 October 2025 to 26 March 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 to 35 for adults and EUR 15 to 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel HSM Reina Mar
Hotel HSM Reina Mar Playa de Palma
Hotel Reina Mar
HSM Reina Mar Playa de Palma
HSM Reina Mar
Hotel HSM Reina del Mar Hotel
Hotel HSM Reina del Mar Llucmajor
Hotel HSM Reina del Mar Hotel Llucmajor

Hotel HSM Reina del Mar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 223 reviews
Rating 8 - Good. 90 out of 223 reviews
Rating 6 - Okay. 47 out of 223 reviews
Rating 4 - Poor. 15 out of 223 reviews
Rating 2 - Terrible. 7 out of 223 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a short 5 day break with my 4 year old. Staff were friendly and attentive. Room although dated in decor as others have previously mentioned it was spotless. Great view from balcony. Helped book very early morning taxi for return flight. Breakfast was ok. Beans on toast for my child and I had cereals with fruit and honey. Unlimited coffee and juices. I had paid for evening meals however being vegetarian we struggled a little so only ate there twice and ate at local restaurants the other evenings. My son had pasta one evening with salad and then pizza and chips another. I had a mix of salads and bean type salads but limited. Overall would definitely return as hotel was short walk to beach and though some mentioned a hill my 4 year old didn’t moan once! Beautiful beach, friendly locals, overall core memories made!
Stayed 5 nights in Oct 2025

10/10 Excellent

Queenta

Liked: Cleanliness, staff & service, property conditions & facilities
The food was delicious and I enjoyed the breakfast especially
Stayed 11 nights in Jul 2025

10/10 Excellent

????????

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 7 nights in Jul 2025

10/10 Excellent

Rabia

Liked: Cleanliness, property conditions & facilities, room comfort

Our couple stay

The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find. The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.
Stayed 6 nights in Jul 2025

10/10 Excellent

lydia, Witley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.
Stayed 4 nights in Jun 2025

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, room comfort

Good pool but poor food

It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars
Stayed 5 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel food,comfort,pool were all excellent. Unfortunately parking was a problem.
Stayed 1 night in Apr 2025

8/10 Good

Farhana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.
Stayed 4 nights in Apr 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Pritesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sofia

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
Stayed 4 nights in Oct 2024

10/10 Excellent

Dzenana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

georgios

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
Stayed 5 nights in Jun 2024

10/10 Excellent

Emerson Jude Hague

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a perfect hotel. Thank you!
Stayed 5 nights in Jul 2023

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
Stayed 7 nights in Jun 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

6/10 Okay

Iliuta

Travelled with family
Disliked: Staff & service, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Milena

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Gonca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Stayed 9 nights in Aug 2022

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

8/10 Good

Jean Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, friendly, helpful staff. Close to beach , supermarket and restaurants. Cheap and easy bus ride to Palma
Stayed 7 nights in Jul 2022

6/10 Okay

Adrian

Liked: Cleanliness
Stayed 7 nights in Jul 2022

8/10 Good

roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent place to stay a few days. Access somewhat hard because of a steep upward street. No place to park a car. Food is superb both at breakfast and dinner. Good swimming pool. Very good relationship cost/benefit.
Stayed 5 nights in May 2022

8/10 Good

Constantin E

Travelled with family
Liked: Staff & service

Convenient stay

Good experience, close to the beach, very good breakfast and dinner.
Stayed 3 nights in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Hotel

It suited us but may not suit younger people
Stayed 7 nights in Sep 2019