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Upper Berkeley Hotel

2.5 star property

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Photo gallery for Upper Berkeley Hotel

Lobby
Quadruple Room, Ensuite | Interior
Triple Room, Ensuite, City View | Interior
Point of interest
Superior Double Room, Ensuite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
26 Upper Berkeley Street, London, England, W1H 7QL
  • Place, Hyde Park
    ‪3 min walk‬
  • Place, Marble Arch
    ‪3 min walk‬
  • Place, Park Lane
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪58 min drive‬

Room options

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Single Room, Ensuite

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, Ensuite, City View

Deluxe Double Room, Ensuite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room, Ensuite, City View

  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Ensuite, City View

Standard Double Room, Ensuite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, Ensuite, City View

8.0 out of 10
Very good
(2 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Ensuite

7.6 out of 10
Good
(5 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Ensuite, City View

Twin Room, Ensuite, City View | Interior

Twin Room, Ensuite, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Ensuite, City View

Triple Room, Ensuite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi

Triple Room, Ensuite, City View

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room, Ensuite

Quadruple Room, Ensuite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Quadruple Room, Ensuite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

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About this property

Upper Berkeley Hotel

Laundry facilities and express check-in are available at this smoke-free hotel.
Upper Berkeley Hotel offers 16 accommodations with a safe and a hairdryer. 42-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include an iron/ironing board and blackout curtains.

During your stay at Upper Berkeley Hotel, you're just a quick walk from Marble Arch. Enjoy features like laundry facilities.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include a virtual front desk
  • Just a 4-minute walk from Marble Arch and 5 minutes on foot from Hyde Park
As a guest of Upper Berkeley Hotel, you'll find laundry facilities and express check-in. The front desk is open around the clock.

This London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Virtual front desk

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: GBP 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

Property is also known as

26 Berkeley Hotel Hotel
26 Berkeley Hotel London
26 Berkeley Hotel Hotel London

Upper Berkeley Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 196 reviews
Rating 8 - Good. 62 out of 196 reviews
Rating 6 - Okay. 42 out of 196 reviews
Rating 4 - Poor. 14 out of 196 reviews
Rating 2 - Terrible. 16 out of 196 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Helen

Travelled with family
Could hear every noise from guest’s next door and opposite , fire doors inadequate as big gaps underneath and only closed when pulled closed , main door was constantly left open as it only closed when pulled .
Stayed 2 nights in Dec 2025

6/10 Okay

Micheline bird

Travelled with group
Disliked: Cleanliness, staff & service, amenities
There were no staff on site. The room had a diirty towel left on the floor behind rhe bathroom door. There were no cups in the room so coyls not make a tea or coifee. I could access the wifi. I enailed t o obtain the code and i had a reply this morning after i checked out. I will not book again
Stayed 1 night in Dec 2025

2/10 Terrible

Katy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are no staff on site at this hotel. Which means when the automated check-in kiosk runs out of key cards, which it had when I arrived at 20:30pm on the night of my stay, I had to call the hotel and wait for someone to arrive to help me access my room. I waited 50 minutes. Totally unacceptable at this late hour. The person who arrived to "help" offered no apology whatsoever and was completely dismissive which made me even angrier. He was eventually able to provide me with a key card and I got into my room. Room was okay - shower hadn't been properly cleaned as was evident from the short, curly hairs in the shower tray. An hour or so later, the fire alarm went off. Entire hotel was evacuated onto the street, where we waited for another 15-20 minutes for the same man to come back to turn it off and allow us into our rooms again. Blaming one of the guests for using a hot shower without closing the bathroom door and refusing to acknowledge how unacceptable it was for us all to be waiting for so long. Appalling customer service. Mini fridge in the room I thought was a bonus so I put some bottles of water in there to chill for the morning - bizarrely the fridge warmed them up, despite being on its coldest setting. Overall dreadful stay.
Stayed 1 night in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, amenities
I will never stay in an unmanned hotel again, the room next door where screaming and shouting and banging doors till at least 3am, I sent several messages to the hotel and just got a sorry we can't do anything message back each time. When I raised a complaint I was told that they had spoken to the person and it will not happen again. Not acceptable when they scared my elderley mother and the screaming resulted in no sleep for eother of us and as it was a one night stay so the fact it won't happen again is irrelevant. The beds were very uncomfortable, we had to ask for an extra pillow each as we only got a very thin one each. I asked to be compensated for the horrendous experience with a partial refund they came back with 10% off my next stay, I advised I wanted money back for the horrendous experience and how we had paid to have a restful stay not a woman screaming and shouting all night. There was no safeguarding in place for guests in this situation and nobody came to check the premises and to see what was happening. Absolutely despicable behavioir from management who clearly do not care about their guests wellbeing. I will never stay here again follpwong day. Absolutely told that
Stayed 1 night in Nov 2025

6/10 Okay

jose p

Liked: Cleanliness, property conditions & facilities
👍
Stayed 3 nights in Dec 2025

10/10 Excellent

Kayla

Stayed 3 nights in Oct 2025

6/10 Okay

James

Liked: Cleanliness
ok
Stayed 1 night in Nov 2025

4/10 Poor

Teo

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel has no staff in the building. Hence they rely exclusively on telephone conversations with a outsourced helpdesk rather than dedicated hotel staff. The location is good however, the service is hit and miss on whether you will receive a phone call in time particularly for check-in and if you lose a room key.
Stayed 5 nights in Nov 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, amenities
Room was lovely and clean - perfect location and quiet overnight Shower worked a treat and the bed was comfy and the price was reasonable too - would stay again
Stayed 1 night in Dec 2025

8/10 Good

Danny

Business traveller
Liked: Cleanliness, amenities
Good location, nice room, very clean. Chgecking in with the machine that issues the room key wasn't great as it didn't show a room number. Had to call the help centre, but resolved quickly.
Stayed 1 night in Dec 2025

4/10 Poor

samantha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room lights would not turn off, maintenance came and turned the lights off but this meant we could not turn them back on otherwise they would not turn off again, this should not happen. Drainage was poor - every time you used the sink, the water in shower bubbled up through the plug so we had other peoples dirty water in the bottom of the shower, disgusting. Window would not shut, so it was noisy. Toilet did not flush properly. Glasses smelt of wine and had only been rinsed in water - was still wet when we arrived at 9pm, should have clean glasses. Only good thing was the location to Hyde Park.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2025

4/10 Poor

R

Disliked: Amenities
Newly renovated, but cold, not thoroughly cleaned and no follow up to issues.
Stayed 2 nights in Nov 2025

6/10 Okay

Beverley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the air con did not work, we were only given 2 toilet rolls for a 4 nite stay, the shower wasnt clean and the toilet brush supplied was extremely soiled. A bit more human contact would have been appreciated and the auto check in was impersonal and cold. With some tweaks this would be a good stay.
Stayed 4 nights in Nov 2025

2/10 Terrible

Celeste

Stayed 3 nights in Nov 2025

8/10 Good

Carina

Stayed 1 night in Nov 2025

8/10 Good

graham

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and staff very helpful
Stayed 1 night in Nov 2025

8/10 Good

Sophie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was clean, larger than I was expecting and in a great location. Check in/out was easy. No milk though for our tea/coffee and the iron didn’t work. But otherwise perfect
Stayed 1 night in Nov 2025

4/10 Poor

Mairi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
People were having loads of trouble checking in ahead of me. My room was really grubby and smelled of damp. My door was really hard to open and close and had to slam shut. The room didn’t look anything like online and was so tiny. The toilet brush was just lying on the ground with no holder. The bedding wasn’t very clean and the pillow was as thin as the duvet. No staff to check in and read some dodgy reviews. Luckily there was a safe to put valuables in as I didn’t feel very safe. Good location so surprised the property was so poor.
Stayed 1 night in Nov 2025

10/10 Excellent

Rosemary, Glasgow

Liked: Cleanliness, amenities, property conditions & facilities
My room was absolutely spotless and had all the facilities I could possibly need. Super comfy bed which contribute to great sleep! The hotel is in the perfect location for restaurants, cafes, pubs, public transport (bus/taxi/underground), shopping and Hyde Park too!
Stayed 3 nights in Nov 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, basic but all the amenities you could ask for in a budget hotel
Stayed 2 nights in Nov 2025

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is exactly as the photographs show. Slightly smaller than we anticipated but fine for what we needed. We did book a city view but our room was facing to the back of a building. Check in was super easy
Stayed 2 nights in Nov 2025

8/10 Good

J

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Clean & comfortable room with all we needed.
Stayed 1 night in Nov 2025

6/10 Okay

David

Stayed 1 night in Nov 2025