8/10 – Gut
Erik
Mit dem Partner gereist
22. Juni 2025
Gut: Ausstattung und Zustand der Unterkunft
Mixed Experience in a Promising Hotel
We stayed in a suite with a small balcony, which was beautifully designed and spacious — definitely one of the highlights of our stay. The hotel is conveniently located and easy to reach, and the overall atmosphere was pleasant.
That said, there were some issues that affected our experience. The bathroom, while modern, lacked sufficient hooks or shelves — making it difficult to hang towels or find space for toiletries. Breakfast was solid, though nothing exceptional, and during peak hours there were often queues to get into the breakfast area.
The most disappointing aspect, however, was the cleanliness. When we arrived, we found clipped toenails or fingernails on the floor — clearly left by a previous guest. Despite requesting cleaning every morning and evening, the issue wasn’t addressed until the third evening. Only after a particularly proactive staff member at the front desk took matters into her own hands was the room finally cleaned. Her initiative was much appreciated, especially after previous staff had only entered notes into the system without follow-up. To the hotel's credit, we were offered complimentary drinks each day until the room was cleaned, which was a nice gesture.
In summary, the hotel has potential and some strong points, but the lack of responsiveness in housekeeping was a serious letdown.
Erik
Aufenthalt von 5 Nächten im April 2025