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City Inn Russell Square

3.0 star property

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Photo gallery for City Inn Russell Square

Suite, Ensuite (3 Persons) | 1 bedroom, desk, free WiFi, bed sheets
Balcony view
View from property
Front of property
Suite, Ensuite (3 Persons) | 1 bedroom, desk, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

Map
42 Tavistock Place, London, England, WC1H 9RE
  • The British Museum
    ‪11 min walk‬
  • Piccadilly Circus
    ‪4 min drive‬
  • Trafalgar Square
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Suite, Ensuite (3 Persons)

Suite, Ensuite (3 Persons) | 1 bedroom, desk, free WiFi, bed sheets

Suite, Ensuite (3 Persons)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite, Ensuite (4 Persons)

1 bedroom, desk, free WiFi, bed sheets

Suite, Ensuite (4 Persons)

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Standard Single Room

1 bedroom, desk, free WiFi, bed sheets

Standard Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Luxury Double Room, Ensuite

Luxury Double Room, Ensuite | 1 bedroom, desk, free WiFi, bed sheets

Luxury Double Room, Ensuite

7.8 out of 10
Good
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | 1 bedroom, desk, free WiFi, bed sheets

Standard Double Room, Ensuite

7.2 out of 10
Good
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

About this property

City Inn Russell Square

Hotel in London, near The British Museum
Along with express check-in, this smoke-free hotel has express check-out and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance.
City Inn Russell Square offers 10 accommodations with iPod docking stations and espresso makers. Flat-screen televisions come with digital channels.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at City Inn Russell Square. During your stay, you're just a quick walk from Russell Square. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Amenities include a front desk safe and multilingual staff
  • Just a 2-minute drive from The British Museum and 5 minutes from Trafalgar Square
As a guest of City Inn Russell Square, you'll find multilingual staff, express check-in, and express check-out. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 25 per day)
  • Street parking available

Things to do

  • Shopping centre

Family friendly

  • Baby toys

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Upper floors accessible by stairs only
  • Visual fire alarm

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Desk
  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 10:30 AM - 4:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 20 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 20 and over; guests must have received complete vaccination at least 2 days prior to check-in

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 25 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property is professionally cleaned
The front desk at this property is open daily from 10:30 AM - 4:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Belle Cour Russell Square
Belle Cour Russell Square Hotel
Belle Cour Russell Square Hotel London
Belle Cour Russell Square London
Belle Cour Russell Square Hotel London
Belle Cour Russell Square Hotel
Hotel Belle Cour Russell Square London
London Belle Cour Russell Square Hotel
Hotel Belle Cour Russell Square
Belle Cour Russell Square London
Belle Cour Russell Square
Belle Cour Russell Square
City Inn Russell Square Hotel
City Inn Russell Square London
City Inn Russell Square Hotel London

City Inn Russell Square Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 187 reviews
Rating 8 - Good. 43 out of 187 reviews
Rating 6 - Okay. 34 out of 187 reviews
Rating 4 - Poor. 24 out of 187 reviews
Rating 2 - Terrible. 17 out of 187 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Jessica

Disliked: Staff & service, property conditions & facilities
Very basic hotel,
Stayed 1 night in Mar 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to underground and train stations, nice neighborhood
Stayed 1 night in Mar 2025

10/10 Excellent

Rhian

Stayed 1 night in Mar 2025

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort

Rubish hotel

This hotel was absolutely awful. I would say its a 1 star hotel very disappointed will never stay here again. Would definitely not recommend to anyone. It was lije a hostel not a hotel. We booked a Double room. We got a quad room in the basement absolutely the worst hotel i have ever stayed in
Stayed 1 night in Mar 2025

2/10 Terrible

Janette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Absolutely terrible, room smelly and dirty, lipstick on sheets, no reception or anyone to contact with problems, bathroom was filthy. The area was really rough and we did not feel safe.
Stayed 1 night in Mar 2025

6/10 Okay

James

Business traveller
Disliked: Cleanliness, staff & service

A bit sub par

Not staffed after 5pm but the key codes worked (dodgey key box code entry didn't work at first). The place was not very clean. I guess reasonable value for the area. Kettle in the room was filthy, maybe the previous guest had boiled soup in it.
Stayed 1 night in Mar 2025

8/10 Good

Ian

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We stayed in room G and arrived early to drop our bags off which was brilliant and they were put in our room. The room was a good size and clean, the double bed was a bit uncomfortable but the sofa bed was a lot better. It was a very warm room and was unable to find any way of turning the heating down, however, as it was late when we got back to the room we didn’t look too much in to it.
Stayed 1 night in Feb 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Rebecca

Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Perfectly situated for my visit (came to see a show at the BBC). Check in was easy. The reception has someone there for some hours during the day but you’re given a door code for outside those hours. 5 mins walk from Russell Square tube station.
Stayed 1 night in Jan 2025

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While the property was conveniently placed, it was definitely not a 4 star hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Stayed 1 night in Dec 2024

4/10 Poor

Zuhdi

Stayed 3 nights in Dec 2024

10/10 Excellent

Ian, Belfast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay at this centrally located hotel, several minutes walk to the nearest Tube station. We arrived at 1:15pm and our room was ready. Having already checked in online, we just left our bags in the room and headed back out. Room was warm, comfortable and check out was as simple as leaving the room key in our room. Would recommend this property.
Stayed 1 night in Dec 2024

10/10 Excellent

Benjamin

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable self check in very good.
Stayed 2 nights in Nov 2024

8/10 Good

Glyn

Liked: Staff & service

Good value Hotel.

Hotel was in a convenient location for our theatre trip which made life easy. The advance check in and accompanying instructions on gaining entry to the hotel outside of reception hours were very helpful, and once we'd manoeuvred around the enormous front door, all went well. The room was a good size with a good supply of tea and coffee, the only slight let down was one of the windows wouldn't close fully which meant the street noise was slightly invasive at times. Overall though it was a positive experience and i would stay there again with no hesitation.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Inn Russell Square

Stayed 1 night in Nov 2024

8/10 Good

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small and cosy. Staff was very attentive.
Stayed 1 night in Nov 2024

4/10 Poor

Peter

Disliked: Property conditions & facilities
The room was extremely basic, which is fine for me when I'm down in London for work. But it had a terrible smell of drains, which seemed to be coming from the shower. The shower itself was little more than a dribble of water. Not somewhere I'd stay again
Stayed 1 night in Nov 2024

4/10 Poor

Kiran

Business traveller, Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and shower but thats it unfortunately. The room is dusty, floors sticky and bedding not clean. There sre stains on the pillows and we had a burnt duvet. There was no bedding provided for the sofa bed and their was hairs and dirt all over the sofa bed matress. Tea and coffee facilities were also poor, not refilled after the last stay. Window sills and curtains need a good steam clean. No staff available after 5pm although they were friendly at check in. Fortunately we were only staying for 1 night. Nothing like the photos online!
Burnt duvet
No bedding provided for the sofa bed
Yellow stained pillows with no covers available
Dusty gaff
Stayed 1 night in Nov 2024

2/10 Terrible

Balbinder

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
As a seasoned traveller I fell for the pictures on the website when booking !! What an absolute disappointment of a property, put in the basement room which wouldn’t have looked out of place in a horror scene. Dim lighting , awful second hand bedding, lumpy second hand mattress, bathroom slide door wouldn’t budge , rusty holder for shampoo and shower gel .What a depressing place .The photos I have uploaded do not tell the story .
Stayed 1 night in Nov 2024

4/10 Poor

Chi Kim

Travelled with family
Disliked: Property conditions & facilities, room comfort

couldn't sleep well at B1 basement room.

We were sleeping at B1 bedroom. cos the room were basement room.we were hear underground the train running all the time. Couldn't sleep well every night. I will never rent this B1 basement room again. I understand the hotel couldn't do anything to made B1 better. cos the room is too closed with the underground. I may try to stay again if sleep in upstairs bedroom. The location is near by underground and train station. Easy to going anywhere. A lot of good restaurants around.
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Basic, but clean and comfortable

It was brilliant. A bit noisy but only early on. Bed very clean and comfortable. Coffee machine great. Shower great. Basic but with good essentials for a sightseeing trip
Stayed 1 night in Oct 2024