The staff was professional, knowledgable and courteous. The hotel is located in a neighborhood across from Hyde Park allowing for a nice morning stroll/walk at 7:30am. Beautiful large trees. Also, if you can manage your luggage by yourself, the walk to Paddington Train station takes all of 10 minutes to get into the facility. (Save taxi fare. ) Note: London was hot when I was there ( 80's ) so I walked to Paddington around 8:30 am, when the heat wasn't too bad. Breakfast was fairly simple and light. (Coffee, tea, hard boiled eggs , fresh fruit, ie apples and bananas, etc) Solid WIFI conection.