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DoubleTree by Hilton London West End

4.0 star property

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Photo gallery for DoubleTree by Hilton London West End

Lobby
Bar (on property)
Exterior
Hypo-allergenic bedding, in-room safe, laptop workspace
Lunch, dinner and brunch served

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
92 Southampton Row, London, England, WC1B 4BH
  • Place, Great Ormond Street Hospital for Children
    ‪3 min walk‬
  • Place, Russell Square
    ‪5 min walk‬
  • Place, The British Museum
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪68 min drive‬

Room options

View all photos for Single Room

Single Room | Hypo-allergenic bedding, in-room safe, laptop workspace

Single Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, laptop workspace

Room, 1 Double Bed

8.0 out of 10
Very good
(20 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Hypo-allergenic bedding, in-room safe, laptop workspace

Twin Room

8.6 out of 10
Excellent
(9 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for King Accessible Room

Hypo-allergenic bedding, in-room safe, laptop workspace

King Accessible Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Accessible

Twin Room, Accessible | Hypo-allergenic bedding, in-room safe, laptop workspace

Twin Room, Accessible

8.0 out of 10
Very good
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, laptop workspace

Junior Suite

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed (Superior)

Family Room, 1 Queen Bed (Superior) | Hypo-allergenic bedding, in-room safe, laptop workspace

Family Room, 1 Queen Bed (Superior)

8.4 out of 10
Very good
(15 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Superior)

Deluxe Room, 1 King Bed (Superior) | Hypo-allergenic bedding, in-room safe, laptop workspace

Deluxe Room, 1 King Bed (Superior)

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, laptop workspace

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, laptop workspace

Superior Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Superior)

Deluxe Room, 1 Queen Bed (Superior) | Hypo-allergenic bedding, in-room safe, laptop workspace

Deluxe Room, 1 Queen Bed (Superior)

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, laptop workspace

Superior Room, 1 Queen Bed

8.4 out of 10
Very good
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, laptop workspace

Premium Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Duplex, 1 King Bed

Duplex, 1 King Bed | Hypo-allergenic bedding, in-room safe, laptop workspace

Duplex, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton London West End

Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning.
DoubleTree by Hilton London West End offers 261 air-conditioned accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The breakfast at DoubleTree by Hilton London West End gets high marks from our customers. During your stay, you're just a quick walk from The British Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 5-minute walk from The British Museum and 3 minutes on foot from Russell Square
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 7 meeting rooms available. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at DoubleTree by Hilton London West End.

This 4-star London hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
The Writing Room – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 35.95 per day)

Food and drink

  • Buffet breakfast available for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Writing Room

Things to do

  • Bicycle rentals
  • Gym
  • Stereo
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways (88 centimetre high)
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Built in 1911
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 19.50 per person
  • Nearby parking fee: GBP 35.95 per day (984 ft away)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

DoubleTree Hilton End
DoubleTree Hilton End Hotel
DoubleTree Hilton End Hotel London West
DoubleTree Hilton London West
DoubleTree Hilton London West End
DoubleTree London West End
Hilton DoubleTree London West
Hilton DoubleTree London West End
Hilton London West End
London West End Hilton
DoubleTree Hilton London West End Hotel
DoubleTree by Hilton London West End Hotel
DoubleTree by Hilton London West End London
DoubleTree by Hilton London West End Hotel London

DoubleTree by Hilton London West End Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1003 reviews
Rating 8 - Good. 326 out of 1003 reviews
Rating 6 - Okay. 138 out of 1003 reviews
Rating 4 - Poor. 103 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean rooms. Took quite a while to understand how to operate the shower. Excellent staff. Quite a bit of noise coming in from the street. Easy to access the tube from hotel (which is the only way to get around London).
Stayed 3 nights in Nov 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were very helpful and friendly. The room was comfortable and provided plenty of extras which made our stay very enjoyable.
Stayed 1 night in Nov 2025

4/10 Poor

Claire

Travelled with partner
Disliked: Property conditions & facilities
The room was very very small
Stayed 2 nights in Nov 2025

10/10 Excellent

Vanderley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and modern accommodations!
Stayed 1 night in Oct 2025

2/10 Terrible

john

Booked me
Stayed 1 night in Oct 2025

8/10 Good

Glyn

Liked: Cleanliness, property conditions & facilities
Slight delay staff very accommodating except bar staff - unenthusiastic! Room ok for price - no added extras like holiday inn Location good/convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was lovely, the gentleman who checked us in was polite, friendly and very helpful. Our room was everything we expected and more, lots of space, very clean and was very comfortable. If we are in the area again we will be sure to stay here.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Claude

Travelled with family
Liked: Cleanliness, staff & service
Nice location. Rooms very small. Lacked space for storage and for sitting down. Not super comfortable.
Stayed 3 nights in Sep 2025

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the West End. Small but well equipped room. Excellent breakfast. The shower was a little erratic and the floor ended up soaking as the jets were spraying everywhere.
Stayed 1 night in Sep 2025

10/10 Excellent

Mackenzie, San Diego

Liked: Cleanliness, amenities, property conditions & facilities
Checking in was easy and the staff was courteous. I appreciated the ability to check in even earlier than anticipated. The room was clean and met my needs.
Stayed 3 nights in Sep 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kathie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful staff.
Stayed 5 nights in Aug 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed Our Stay

Second time staying here. Nice area. Great for souvenir shopping. Very close to the theater district and lots of wonderful food choices nearby. The hotel has a very nice breakfast buffet.
Stayed 3 nights in Aug 2025

6/10 Okay

Sonia

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff with easy check in and our room was ready early on arrival. The cleanliness of room and little details like cookies at check in and a bowl of fruit in our room. Great breakfast. The hotel is in a great location too.
Stayed 1 night in Aug 2025

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
had a great time
Stayed 3 nights in Jul 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Stayed 3 nights in Jun 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

Great Hotel, Exceptional service, breakfast and comfort. Very Impressed.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

SANDEEP, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Kristopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Reception and hospitality at the check in and the room was clean and a quiet location which allowed for a great rest. The breakfast service was excellent on the lower floor and all round was very pleased with the stay and hope to return one day on another visit!
Stayed 3 nights in May 2025