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Holiday Inn London Brentford Lock by IHG

4.0 star property

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Photo gallery for Holiday Inn London Brentford Lock by IHG

Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Standard Room, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Daily buffet breakfast (GBP 13.95 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Commerce Road, Brentford, England, TW8 8GA
  • Place, Twickenham Stadium
    ‪7 min drive‬
  • Place, Royal Botanic Gardens, Kew
    ‪11 min drive‬
  • Place, Wembley Stadium
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Balcony (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony (View)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(16 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible Bathtub

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible Bathtub

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Room amenity

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Holiday Inn London Brentford Lock by IHG

Waterfront hotel with fitness centre and 24-hour front desk
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Holiday Inn London Brentford Lock by IHG offers 134 accommodations with a safe and a hairdryer. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Brentford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn London Brentford Lock by IHG. During your stay, you'll be close to Royal Botanic Gardens, Kew. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Royal Botanic Gardens, Kew and 6 minutes from Twickenham Stadium
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 6 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 12745 square feet (1184 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn London Brentford Lock by IHG. For a fee, parking is available.

This 4-star Brentford hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 11:00 AM.
The Open Lobby – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Open Lobby

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12,745 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 13.95 per person
  • Covered self-parking fee: GBP 17 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
London Brentford Lock By Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Hotel
Holiday Inn London Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Brentford
Holiday Inn London Brentford Lock by IHG Hotel Brentford

Holiday Inn London Brentford Lock by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1004 reviews
Rating 8 - Good. 329 out of 1004 reviews
Rating 6 - Okay. 74 out of 1004 reviews
Rating 4 - Poor. 21 out of 1004 reviews
Rating 2 - Terrible. 25 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kew the Music stay over

Overall the hotel is Good, Only stayed there as going to a music festival in Kew Gardens. Not happy about the charge for room though, as thought I had got a deal through Expedia but suddenly - there were taxes and charges for extra person. Surely the room rate for a double room should assume double occupancy? However the hotel is Clean, staff friendly and helpful. Breakfast options were good too. The only annoying thing is that bottles of water are not provided in the rooms as most places do. Pretty sure the room rates could cover cost of a couple of bottles of water.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our one night stay but unfortunately there wasn’t water in the morning -maybe a broken water main outside?
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were helpful and polite
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in good area with eating places and convenient stores. On bus line.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly enjoyed the location in charming Brentford Lock. Our room had a lovely balcony view of the canal and was very comfortable. The breakfast was also excellent.
Stayed 4 nights in Jun 2025

6/10 Okay

Nick

Nice balcony, average breakfast, rooms had smell of cigarettes, bar was good, evening food good
Stayed 1 night in Jun 2025

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful. Room was comfortable but not clean as I expected. Would stay again but they need to improve on the cleaning.
Stayed 1 night in Jun 2025

10/10 Excellent

Sveta

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2025

6/10 Okay

Bianka

Stayed 2 nights in Jun 2025

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. An affordable stay close to the airport.
Stayed 1 night in Jun 2025

6/10 Okay

Gabriel

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Good wi-fi and the breakfast services were fantastic. However, the bed covers were not changed for the 4nights despite daily room sevices. Its also practically impossible to warm the food once its gone cold.
Stayed 5 nights in Jun 2025

10/10 Excellent

Thushara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant and super comfortable stay overall!
Stayed 2 nights in May 2025

10/10 Excellent

Benedict

Stayed 3 nights in May 2025

2/10 Terrible

Dina

Disliked: Property conditions & facilities
Asked the front desk to help us order a cab to go to Heathrow Airport. After getting in the car that was unmarked ( the front desk stated that taxi’s are unmarked in the area. B.S.) the cab driver said he needed cash 62 euro to drive 7 miles. We didn’t have the cash so he said he’d take us to a cash machine. We insisted on going to a currency exchange office like a bank or somewhere more legit than his friends cash machine on the side of some sketchy gas station. The exchange rate 15%. Totally ripped off.
Stayed 1 night in May 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities
Great location early booking in could not your staff
Stayed 2 nights in May 2025

6/10 Okay

Ben

Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 1 night in May 2025

8/10 Good

warvin

Stayed 9 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2025

4/10 Poor

Jason

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It's a Holiday Inn so you can't expect the Ritz, but the basics could be better. A broken elevator, musty smelling towels and bed linen, shower controls seized/ difficult to operate and the full english breakfast buffet was always stone cold as if the hot plates weren't working. I couldn't see any point in complaining as I doubt anything would have been rectified by the time I left anyway.
Stayed 2 nights in May 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Nicola

Travelled with family
Disliked: Cleanliness

False room advertising

Carpet was very dirty and stained, I booked a triple room, double bed for my mum, 2 singles for me and my 15yo daughter, on arrival was informed they don't do triple rooms so was given a room with 2 double beds, checked my booking and it had changed to 2 double beds, which made me look silly when I had, for certain booked 1 double bed and 2 single beds, i checked this numerous times before I arrived. Holiday Inn said it was an Hotel.com error not their error. Had no option but to stay but had I otherwise known 2 doubles were the only option, I wouldn't have paid over £300 for 2 nights for this room.
Stayed 2 nights in Apr 2025