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Kensington Gardens Hotel

2.5 star property

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Photo gallery for Kensington Gardens Hotel

Exterior
Lobby
Standard Twin Room, 2 Single Beds | Desk, blackout curtains, iron/ironing board, free WiFi
Interior entrance
View from room

Popular amenities

  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
9, Kensington Gardens Square, London, England, W2 4BH
  • Hyde Park
    ‪15 min walk‬
  • Buckingham Palace
    ‪8 min drive‬
  • Piccadilly Circus
    ‪8 min drive‬
  • London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed

7.2 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Triple Room

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Single Room, 1 Single Bed

8.2 out of 10
Very good
(26 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room, 2 Single Beds

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 2 Single Beds

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Front of property

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4.3 out of 5, Excellent, (1013)
The price is CHF 145
for 1 room
includes taxes & fees
13 Aug - 14 Aug
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About this property

Kensington Gardens Hotel

Victorian hotel in London
This smoke-free hotel features concierge services, dry cleaning and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe and a banquet hall.
Kensington Gardens Hotel offers 17 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they enjoy the helpful staff at Kensington Gardens Hotel. During your stay, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Hyde Park and 9 minutes from Buckingham Palace
As a guest of Kensington Gardens Hotel, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. Public spaces have free WiFi.

This Victorian London hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Phoenix Hotel, 1-8 Kensington Garden Square]
The host will greet guests on arrival

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Phoenix Hotel, 1-8 Kensington Garden Square
The host will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Kensington Gardens Hotel.

Property is also known as

TOP Hotel Kensington Gardens
TOP Kensington Gardens
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TOP Kensington Gardens Hotel London
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TOP Kensington Hotel
Kensington Gardens Hotel London
Kensington Gardens Hotel
Kensington Gardens London
Kensington Gardens Hotel Hotel
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Kensington Gardens Hotel Hotel London

Kensington Gardens Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 368 out of 861 reviews
Rating 8 - Good. 333 out of 861 reviews
Rating 6 - Okay. 114 out of 861 reviews
Rating 4 - Poor. 30 out of 861 reviews
Rating 2 - Terrible. 16 out of 861 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk that answered many questions. Very close to the Tube so easy to get anywhere. Enjoyed walking around Kensington and Hyde Park.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at this hotel. The staff was absolutely amazing and kind and helpful. The room was comfortable in the location could not have been better. It was walkable to restaurants, and of course, Kensington Gardens. We even walked all the way to Kensington Palace. it was a wonderful day. Highly recommend.
Stayed 2 nights in Apr 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bbbb
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before. This time I booked a twin/single room. Very tiny, but efficient and ok for two nights. Had a nice view over the square. Fairly quiet at night. However…the last time I stayed, I was annoyed by the doors which slam shut if you’re not careful. This time on Both nights I jumped several times with this happening due to inconsiderate or unaware neighbours. Last time, I had recommended putting up discrete signage to encourage guests to be considerate, but that did not happen. And, as with all these older historical properties footfall and other noises can easily be heard despite the carpeting. So, if you’re sensitive to noise, there are issues here.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shawn

The friendliest of people
Stayed 1 night in Apr 2025

6/10 Okay

Erin

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself did not have a reception desk and it was all done through the hotel next door. They were very friendly. The room was quite small. Barely enough room to move around. Not like the photo that was shown.
Stayed 3 nights in Mar 2025

6/10 Okay

Ciro

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First things first, because I feel like this is one of the most important points to bring up, this isn't a hotel in and of itself, it's part of the Phoenix hotel 3 doors down. It's its own standalone building though with 15 rooms split on 4 floors. Check in and check out happens 3 doors down where they have 24/7 front desk and an actual lobby and where it actually feels like a hotel. The Kensington Garden isn't a hotel, just a branch with studios of the Phoenix hotel, strange but I guess that's okay. The stairs are steep and challenging especially if you are placed on the 4th floor. I am young and healthy, and it was a hike, I can't imagine older folks or those with physical limitations. Unfortunately, this is the truth for a lot of these hotels in London. The room was exceedingly small. Once you opened the door you were in this 3 x 7 rectangle with a tiny door and a 2 x 2 restroom. I couldn't move, I am a 6'2" big guy, you can imagine the issues I faced. I barely fit on the small twin bed, and I could not take a proper shower because I barely fit in it. As for the toilet itself, I had to sit at an angle with my legs in the room in order to fit. The door had a sliver that allowed me pretty much see on the landing and I could hear my neighbors as if they were there in the room with me, loud and clear even when they were just having a normal conversation, I heard every single conversation clearly. This hotel's only saving graces are its location and cleanliness.
Stayed 2 nights in Mar 2025

4/10 Poor

Rebecca, York

Travelled with partner
Disliked: Amenities, property conditions & facilities
We liked the location of the hotel, but the hotel was very misleading online. It states reception is open until 5pm ! Which is untrue, as there is NO reception at this hotel, its actual at it's Sister Hotel. Once we arrived at our extremely compact room we were greeted by the shower cubile right next to the door as you enter the room. I have never seen anything like it before, thankfully the loo was behind a closed door. As we were staying at Kensington Garden Hotel we had hoped for a nice view ! But sadly not! Room 17's view is looking at a flat roof with skylights windows and the side of next doors building. I did contact Expedia regarding the issues, but sadly no action was taken. Upon check out we were told that they had tried to contact us to offer us another room!! But not sure what method they used.... as my phone didn't miss any calls or emails. I feel this action was too little too late. In all honesty I could not recommend staying at this Hotel to anyone.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with group
The property was very clean and tidy, the breakfast was delicious and all the staff were very helpful. Plus the area was fantastic, easy access to everything.
Stayed 3 nights in Mar 2025

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property, met our needs. Only downside was there was no lift so we had to lug luggage down and up a few flights of stairs.
Stayed 2 nights in Mar 2025

10/10 Excellent

Clintina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Saki

Liked: Cleanliness, amenities
I would have liked to know there is no lift
Stayed 1 night in Mar 2025

8/10 Good

John

Stayed 1 night in Mar 2025

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Blen

Liked: Cleanliness
-
Stayed 1 night in Jan 2025

6/10 Okay

Kyle

Stayed 4 nights in Dec 2024

10/10 Excellent

Sinem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Raymond Joseph, san leandro

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s an old charming hotel. Housekeeping staff kept the room clean and tidy everyday. Not sure if rooms have A/C, we were there during the winter and room and bathroom heat was old style but does the job, there were 2 small electric fans so we used both for air circulation. There was sewer smell in the hallways and room that comes and goes but got worse one night when we got back from a daytrip, so bad that it gave me a headache! We opened the window and door and reported it to the reception desk, did not get any update from them afterwards.
Stayed 6 nights in Dec 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for the money. Minutes from the tube station. Very clean and comfortable. If driving, it’s worth pre booking somewhere through a parking app.
Stayed 1 night in Dec 2024

10/10 Excellent

Andzhela

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay.
Stayed 1 night in Dec 2024

8/10 Good

Marc, Cochrane

Travelled with partner
Liked: Cleanliness, staff & service
Nice, clean, well located. The only downside, and this is a big issue, there is no elevator and the whole property is not accessible. Our room was on the fourth floor, the staircase is tiny and if you have any larger luggage it is painful to get up or down. Other than that it is a fantastic location.
Stayed 2 nights in Dec 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024