Everything about our stay was perfect. Mary was a splendid, responsive, patient, and helpful host. She made our check-in completely stress-free. Her written instructions about how everything worked was were very helpful. We had everything we could have possibly needed in the apartment. It was also a very pleasant place to stay put -- bright rooms and a comfortable bed, a charming balcony, and a very quiet building. The 4-minute walk to Marks & Spencer's was incredibly convenient, especially since there were so many prepared-foods options. The environs were beautiful -- from the fountain out front to the manicured gardens all around, and just a few minutes' walk to the Thames. Kew Station is just 15 minutes away, making trips to Central London easy. We would happily return and certainly recommend this apartment to anyone!