"Hotel is OK, but not what I expected. Reception is a bit depressing and it all looks a bit old and tatty. Its OK for a brief stay, but i wouldn't want ... " More
23 Apr 2023 by Alexa
Dear Dario,Thank you for taking the time to give us your feedback following your stay with Millennium & Copthorne Hotels at Chelsea FC. I am really sorry to read that you did not have a fully enjoyable time with us and I can assure that we have raised the issues mentioned with room allocated.This is definitely not the impression that we want to give to our valued guests. We appreciate your constructive comments and this will be passed on to the relevant department for service improvement.We do hope to be able to welcome you back in the future for a more positive experience.Kind Regards,Alexa Pista, Front Office Manager
26 Apr 2023 by Lev Lukashev Duty Manager
Dear Patrick,Thank you for taking the time to provide feedback on your recent stay with us. We are sorry to hear that the bathroom did not meet your expectations.As an older hotel, we understand that some of our facilities may not meet the standards of modern, newly built hotels. However, we always strive to ensure that our rooms are clean, comfortable and well-maintained, and we apologize if we fell short on this occasion.Please be assured that we take all feedback seriously and we will share your comments with our team to identify any areas for improvement. We hope that this experience does not deter you from staying with us again in the future.Thank you again for your feedback, and we hope to welcome you back soon.Best regards,
There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The eco-certified Millennium & Copthorne Hotels at Chelsea Football Club also features multilingual staff, coffee/tea in common area, and laundry facilities. For a fee, parking is available. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Millennium & Copthorne Hotels at Chelsea Football Club offers 231 air-conditioned accommodations with a safe and coffee/tea makers. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Millennium & Copthorne Hotels at Chelsea Football Club has 2 restaurants on site.
24-hour room service is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
For security reasons, guests may be asked to present identification at the Stamford Bridge gates.
This property's general deposit is refundable via credit or debit card within 5 days after check-out, pending room inspection.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 12 years old may access the club lounge before 6 PM. The cost of an extra bed does not include breakfast.
The onsite parking lot is not owned by the property. Parking restrictions apply on and around football match dates.
Parking is available on a first-come, first-served basis. Parking reservations are not accepted.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
