Staff was amazing. Room was in good condition. Had an amazing curry dinner with my husband and daughter. Lots of people around and everyone staying there seemed happy.
Good place to stay if you need an airport close to Heathrow for an early morning flight, like we had.
I could find no thermostat in the room so I was COLD. The restaurant opened at 5.00pm, so I could not get a late lunch when I arrived - though the fellow at the desk offered to make me a cup of coffee (not needed since it was available in the room). I was given the "accessible" room (I didn't need it - perhaps it was the only one available). There were lots of grab bars but there was a tub which is hardly accessible. Why not a roll in shower? There was no facecloth, but perhaps that is normal in UK. Very close to LHR.
Everything was great except the online booking and being charged twice because expedia or premier inns does not provide clear information on the location of their hotels. I was charged twice for a room because i booked at a differnt location and arrive and stayed at another. Expedia nor premier eould transfer the reservation of refund the money.
This is too bad becsuse the service is excellent
Kevin
I like the quiet. Front desk staff are friendly and helpful. I like the proximity to the airport. It'd be great to have a fridge or microwave in the room and a bottle of water for your customer at check-in.
It's nice to be able to recommend a hotel wholeheartedly. We were quite surprised that staying a this hotel so close to Heathrow was not only a very pleasant experience but was one of the few aspects of our time in England that cost less than it would have done in Canada!