I was really disappointed about the service and teh hotel in general. I arrived late at 11pm after driving 5 hours and the person at the reception couldn't find my booking. As he had just finished his service he told me to wait for the next slot. I waited more than 25 minutes watching him making his accounting and telling the other clients that he had finished and wanted to go back home. I can understand that he finished his day but I guess teh otehrs clients too. And I've never waited for more than 25 minutes to get a room in a hotel. Ok price is cheap but service is very poor as well as the room. I will never go back andrecommand this hotel and chain.
hotel superbement insonorise aucun bruit d avion ou autre dans la chambre
tres bonne literie
par contre a notre surprise pour s y rendre autocar obligatoire la route est interdite aux pietons et bien sur nous avons paye environs 20 euros l aller et le retours pour 2 adultes les enfants etant eux gratuits
We stayed at this hotel on 2 occasions during our recent trip from Oz to Europe. On each occasion we had difficulty in establishing pre=payment for our room, however the issue was quickly sorted. In my view this issue should not have occurred.
The hotel provided a comfortable stay and was a good choice in relation to its house dining facilities and its proximity to London Heathrow. It also serves as a pickup point for shuttles to cruises leaving from Harwich, which was convenient, and is close to public bus routes to various tourist destinations eg Windsor Castle, Kingston-On-Thames. The latter provided good shopping, good pubs and historical aspects.
We would stay there again.
this is a very nice hotel located close to Heathrow, which was good for us, as we had a very early morning flight home. There are 2 of these hotels in close proximity to the airport, so confirm your address when trying to get directions to the hotel. But staff was very friendly and when they accidentally gave us a single bed, instead of 2 beds, they immediately corrected it for us.
always stay here when we fly from Heathrow .. it is always comfortable and has amenities just right for an overnight stay. shuttle bus service is good too.
We have stayed here before, but this time were disappointed. We called for early a.m. wake up call. They don't do wake up calls. Nor is there a clock in the room. Guess one has to be electronically self sufficient to make early flight. Only one hand towel and no Kleenex in room. Bed OK and good sleep, but room small. Staff young and helpful.
Bought meal deal with dinner OK, but breakfast not edible. Despite budget status, don't think we will stay here again.
Barbara
8/10 Bien
barbara, vancouver, canada
6 sept. 2014
Les points forts : Personnel et service
Adequate for a brief overnight between flights
Comfortable for a quick overnight between flights. Reasonably clean, no frills.
I have used this hotel several times previously and this time was able to take advantage of the long term parking facility next door, which was extremely useful.