While the reservation was paid in full with the cancelation option ( not canceled ) we were charged again upon check in. Refund was issued after disputing the charge - 3 weeks later . Short staffed, dining options unavailable, credit card processing unavailable to make certain purchases. The room , for which a premium was paid , was not available and a different type assigned. The staff were pleasant and trying but , in general , some reorganization of business practices is required to improve the overall experience.
Excellent place to stay for a visit to Kew Gardens
We had moved from the Kew Gardens hotel after a dreadful experience, the staff at The
Premier were so helpful and made our trip so much better.
I wish I had booked with them in the first place