2/10 Terrible
Jessica
Travelled with family
27 Dec 2025
Arrived at 11:30pm and attempted to get o to the hotel with the code sent to me. Something was wrong with the keypad a the code would not work - keypad would blink furiously for several seconds and then not work at all. Rang the doorbell and no one answered. Called the telephone number listed on the Hotels.com website for the Regency hotel repeatedly and nobody answered. After spending 20 minutes, trying to get into the front door, calling, and ringing the doorbell with no response, I had to walk to the sister hotel 10 minutes down the road so that I could speak to a live person. I showed him a video of the keypad not working and he reset the codes so that they would finally work when we walked back to the hotel. The whole ordeal took 45 minutes and I finally got into my hotel room after midnight. Since I’m checking out first thing tomorrow morning, this is particularly aggravating. Not a good first impression.
Jessica
Stayed 1 night in Dec 2025

























