"This is an excellent hotel - a beautiful large room overlooking a park with high quality furnishings and fitting. The bathroom was excellent. My only ... " More
24 Jul 2023 by Blue Orchid Guest Relations
Dear Sarah,We regret that on this occasion we were unable to fully satisfy your expectations. Should you wish to return to London in the future we would like the opportunity to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group. We look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
9 Feb 2018 by Grange Hotels Marketing Team
Dear Guest, Thank you for taking the time to post a detailed review of your recent stay at Grange Rochester Hotel London. Please may I assure you that I am deeply concerned about the various aspects of your stay that marred your experience on this occasion. Please accept my apologies for the disappointment caused on this occasion and please rest assured this is not our usual level of service. Your comments have been noted and will be passing them on to the General Manager of the hotel to address and monitor internally to ensure that the high standards of facilities and services more usually associated with the Grange Hotels are maintained and improved. We very much hope that we will have the pleasure of welcoming you back in the not too distant future, when we may have the opportunity to restore your faith in Grange Hotels London. Kind Regards Grange Hotels Marketing Team
24 Jul 2022 by Blue Orchid Guest Relations
Dear Daniel, Thank you for taking the time to write to us following your recent stay at the Rochester hotel by Blue Orchid Hotels. We regret that on this occasion we were unable to fully satisfy your expectations. The matter you raised have been escalated to our Management team for them to address in our constant endeavour to improve and enhance the service offered to our valued guests. Should you wish to return to London in the future we would like the opportunity to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
3 May 2022 by Blue Orchid Guest Relations
Dear Ali, We are delighted that we fully satisfied your expectations. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Until then, we remain With kind regards, Blue Orchid Guest Relations
20 May 2019 by Grange Guest Relations Team
Dear Guest, Thank you for sharing your wonderful experience at Rochester Hotel London, we are delighted to hear that you enjoyed your stay very much. It is wonderful to know that you found our staff to offer a great service in a friendly and professional way. Thank you also for highlighting that you enjoyed the central and convenient location of the hotel. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We very much look forward to welcoming you again Kind Regards Grange Guest Relations Team
11 Jan 2019 by Grange Hotels Marketing Team
Dear Guest, Thank you for your glowing review of Grange Rochester Hotel London, we are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. We hope that we will have the pleasure of welcoming you on your next visit to London. It is also great to read such kind feedback about our team who take pride in everything they do. We very much look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available. Public spaces have free WiFi. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Rochester Hotel by Blue Orchid. This London hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Rochester Hotel by Blue Orchid offers 76 air-conditioned accommodations with a safe and free newspapers. Each accommodation is individually furnished. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
The Vegan Brasserie – This café serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Rochester Wine Bar – This wine bar only serves light fare. Open daily.
THE WELLINGTON RESTAURANT – This restaurant serves breakfast, lunch and dinner. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness centre.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Long-term renters welcome.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
