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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(64 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 427 out of 1377 reviews
Rating 8 - Good. 412 out of 1377 reviews
Rating 6 - Okay. 291 out of 1377 reviews
Rating 4 - Poor. 133 out of 1377 reviews
Rating 2 - Terrible. 114 out of 1377 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Stayed 1 night in Sep 2025

2/10 Terrible

Kyle

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t usually have the need to send hotels emails however this warrants it. My employees experience at the Sandman Hotel in London, Ontario was so disturbing that I feel obligated to speak up. From the moment he arrived, the surroundings were unsettling—there were individuals clearly under the influence loitering around the property, making it feel unsafe and unwelcoming. Inside, things went from bad to worse. His room was infested with cockroaches. He spotted them crawling on the dresser around his food, I could only imagine how many were in and around the area. It is absolutely disgusting and unacceptable. The room felt dirty and poorly maintained, and I couldn’t sleep comfortably knowing the hygiene was so compromised.
Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Stayed 1 night in Sep 2025

4/10 Poor

debra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is very shabby, watched two people pass out, needing a arcan dose. Toilet very low, and not flushing well. Along with the 5 am wake-up call to us that was not requested. Stayed there as its Canadian owned. Opps!
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Fran

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room desperately needed a new carpet and the bathroom fan was loud but the bed was new and firm and the windows kept the road noise out. What was really good were the variety of items on the breakfast menu, the gated parking for security and exceptional staff. I left my purse behind in my room accidentally and it was returned with everything in tact. The staff were very polite and kind.
Stayed 2 nights in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff helpful..room tired but clean. Good value for the money. Well located but an area for an evening stroll.
Stayed 1 night in Sep 2025

4/10 Poor

Kari

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Was disappointing. Not very clean. There was no bathtub curtain and the room curtains didn’t close.
Stayed 1 night in Sep 2025

8/10 Good

Elizabeth

Stayed 1 night in Sep 2025

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exactly what we needed; a nice comfy bed, clean amenities (that could be updated, but that's for another day), and a decent variety of breakfast options available. Staff were friendly and accommodating. Despite the spicy locals and the need to have a buddy when walking outside after dinner, I really appreciated having a good spot for a decent price. Thank you!
Stayed 1 night in Sep 2025

6/10 Okay

Ryan

Business traveller
Decent hotel, crackheads litter the outside. It also seemed like they are housing refugee families
Stayed 1 night in Sep 2025

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness
So many tweakers little to no security and drug use by multiple in parking area and entrances. Very sketchy
Stayed 1 night in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness
The worst part, which is not really the hotel's fault, there's a lot of homeless people along the street. It's not just a few people. It's a few dozen at least. Hotel itself is average. Staff do their job, but fail to go above and beyond. I would say it's a low end to average hotel, that can do better in quite a few ways.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Magdalena

Travelled with family and small children
Liked: Cleanliness, staff & service
The room was clean but very outdated and needs some renovation/updates. Facing Dundas Street, it was very noisy. The black-out portion of the curtains to do pull shut, so too much light enters the room and makes it difficult to sleep. Arriving to the hotel was confusing in regards to how to access the underground parking. There are no signs, and no prior advice to indicate that you must park your vehicle in the alleyway heading into the parking lot, THEN go inside to check in to receive your hotelroom key cards which also activate the parking garage gate. That part was the most frustrating. There were also many unhoused and addicted folks around the property as there is a community centre/living accommodations for this demographic, directly next door to the hotel.
Stayed 1 night in Sep 2025

8/10 Good

Rima

Business traveller
Liked: Cleanliness
The hotel was fine, no complaints for a three-star hotel so I knew what I signed up for, but the fact that there was a large number of homeless people in the parking lot and around the property, even though they were not causing any issues. It just felt very uncomfortable. I know this is a systemic problem, but the hotel also needs to take positive steps to improve the conditions around it, especially for those who have to walk early in the morning or late at night to access it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Stayed 4 nights in Sep 2025

8/10 Good

Bryce, Victoria

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Location a little sketchy, rugs all need replacing, otherwise hotel nice, breakfast setup quite good
Stayed 1 night in Sep 2025

4/10 Poor

Charles

Disliked: Property conditions & facilities
Snacks in vending expired, broken ice machines
Stayed 2 nights in Sep 2025

4/10 Poor

Haris, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Jhesica

Business traveller
Liked: Cleanliness, staff & service
The property was pretty standard. The rooms are a bit older and have been well used over time. Clean for their condition. The location of the hotel had a significant amount of homeless individuals on the same block with the main street, Dundas, being fairly dirty and smelling predominately of urine. The hotel experience was average but I would express caution in terms of the location.
Stayed 2 nights in Sep 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Sarah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Could be better

Very loud in my room, a lot of addicts around and strange noises kept me up all night. Bed was hard as well, bathrooms could use some updating. With the price for one night, I did expect more. People were friendly though, definitely not a staff issue.
Stayed 1 night in Sep 2025

8/10 Good

Jhesica

Stayed 1 night in Sep 2025

8/10 Good

Bob

Travelled with partner
Liked: Amenities
The underground parking is no handicapped accessible. The stairs to the elevator make it difficult.
Stayed 1 night in Sep 2025