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Sandman Hotel & Suites London Downtown

Property class: 2.5

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Photo gallery for Sandman Hotel & Suites London Downtown

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Covent Garden Market
    ‪11 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(40 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(57 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(73 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Self parking, a business centre and conference space are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Victoria Park and Covent Garden Market
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 464 out of 1450 reviews
Rating 8 - Good. 418 out of 1450 reviews
Rating 6 - Okay. 312 out of 1450 reviews
Rating 4 - Poor. 141 out of 1450 reviews
Rating 2 - Terrible. 115 out of 1450 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Room was very clean. Loved the Watkins products in the washroom. Loved having a microwave and refrigerator. Continental breakfast was decent. The fruit and yogurt were appreciated as protein and fibre options in a wide array of carbs.
Stayed 1 night in Jan 2026

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Clean room. Clean kitchen with great clean attention to detail. All TV and appliances are new. Comfortable bed. Great water pressure. Very quiet place. Relaxing. Great take away breakfast. Pet friendly. Staff is very helpful and appreciative. It’s close to Downtown and can easily walk. Lots of sidewalk. Open space and feels safe.
Stayed 1 night in Jan 2026

4/10 Poor

James

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Woke up to fire alarm going off at 2:45am and had to evacuate the building after scrambling to pack everything up and then let back in building 45 minutes later never slept after that and had an appointment at hospital at hospital at 7 am
Stayed 1 night in Jan 2026

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was fine.
Stayed 1 night in Jan 2026

10/10 Excellent

James

Liked: Cleanliness
Did not have the breakfast, clean room, front desk fast and knowledgable
Stayed 1 night in Jan 2026

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very pleasant
Stayed 1 night in Jan 2026

6/10 Okay

Tony

Breakfast was good; TV didn't work.
Stayed 1 night in Dec 2025

10/10 Excellent

Shahbaz

Stayed 1 night in Dec 2025

8/10 Good

Guadalupe

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice , only stayed two nights but I was comfortable and felt safe there! The hotel had a great options for breakfast as well, I would definitely stay again
Stayed 2 nights in Dec 2025

10/10 Excellent

Stacey

Stayed 2 nights in Jan 2026

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Informing via an announcement at 3am why the fire alarm is going off. 0 communication or apologies after leading it was a false alarm.
Stayed 1 night in Jan 2026

10/10 Excellent

Jack

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

8/10 Good

Heather-Anne

Stayed 2 nights in Jan 2026

8/10 Good

Edward

Stayed 1 night in Jan 2026

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
The vue was great
Stayed 2 nights in Jan 2026

10/10 Excellent

Calyssa

Stayed 1 night in Dec 2025

10/10 Excellent

Michal

Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Stayed 4 nights in Dec 2025

6/10 Okay

Candy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean and friendly with underground parking (nice on a snowy night). Rooms are dated, tv and ice machine didn't work. Fine for the price for one night.
Stayed 1 night in Dec 2025

2/10 Terrible

Corbin

Stayed 1 night in Nov 2025

8/10 Good

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Daniel, Ottawa

Travelled with partner
Liked: Cleanliness, amenities
Clean and quiet room. No hassle breakfast and efficient check-in and checkout.
Stayed 2 nights in Dec 2025

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Room was cold, had to turn the heat way up to be comfortable. No (drinking) water in room. Elevators/halls were dirty and stunk. The tub was plugged up and did not drain.
Stayed 1 night in Dec 2025

10/10 Excellent

James

All good
Stayed 1 night in Dec 2025