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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Staircase
Lobby
Property grounds

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Kensington High Street
    ‪14 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.6 out of 10
Good
(43 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(31 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Hotel 261

  • Free WiFi
  • Parking available
  • Laundry
  • Housekeeping
3.3 out of 5, (442)
The price is CHF 87
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Hotel 261

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 255 out of 1007 reviews
Rating 8 - Good. 313 out of 1007 reviews
Rating 6 - Okay. 200 out of 1007 reviews
Rating 4 - Poor. 110 out of 1007 reviews
Rating 2 - Terrible. 129 out of 1007 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Kira

Travelled with family
Liked: Staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Stay elsewhere.

I originally booked two rooms with the Sapphire Hotel, one for my wife and I and the other for my brother, his wife and her friend. Just prior to us arriving I received emails stating that one of our rooms may have to be booked with another one of the hotels as they are connected. I responded and was informed that all of us would be staying at the Sapphire. When we arrived I was informed again that one room was going to be at the Sapphire and the other at the Pearl or we coukd stay at the Pearl, whuch we did. The rooms were dirty, old, the bed in our room was old and lumpy with a huge spot where it was worn out. The rooms looked nothing like what I had booked and we were definitely downgraded and charged the same amount. The fire alarm went of several times on afternoon and nobody was in the office to ask it there was a problem. Taje my advice and stay elsewhere.
Stayed 4 nights in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room, comfy bed.
Stayed 1 night in Apr 2025

8/10 Good

Gerome

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities, room comfort
It was a very poor experience. I needed the hotel for just couple of hours as I was there in London for work as a Dj… Tried to call the reception as it says 24h but no one answered. Just to get there and a man in pyjamas open to tell me I had to wait until 11am for early check in and pay £20.. even though I have to go elsewhere because I have to sleep somewhere before my train at 12… they couldn’t be kind enough to issue a refund. Horrible experience felt robbed!
Stayed 1 night in Apr 2025

8/10 Good

Niklas

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Apr 2025

10/10 Excellent

kevin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Really nice hotel good customer service make me very welcome will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness
Stayed 3 nights in Apr 2025

8/10 Good

Jon O, Lakeland

Liked: Cleanliness, staff & service
Solid place to stay. Close to the Shepard's bush & Hammersmith tube stations. Also, several grocery options, restaurants, Laundry across the street, & close to Westfield London shopping mall. 12 nights from mid-March 2025. Negatives: It was colder than normal for the time of the year... But never the less, I really could never adjust the heat to put out more. I was kinda freezing at times. The provided hair dryer was used to help with this. Electrical outlets were too scarce & one key location was blocked. There was something broken off obstructing one of the few of these, near the kettle/fridge area, necessitating using one plug for the kettle or for the fridge; but not both at the same time. I talked to the manager about this & he looked at it, but ultimately nothing was ever done about it. Half the lights middle of room were not working. Mirror light not working. No built-in USB ports. Had to buy an adapter for 8 pounds at the Tesco. No towel bars. Wi-Fi was only fair & weak signal at times. Positives: Check-in was easy. Room #63 off of building #37 was tucked in the back, nobody below or above with a patio & a private hidden garden. This was a free upgrade from a more ordinary room. This room was great with lot's of natural light, clean, and quiet. Room had a mini refrigerator & a kettle which is essential as I don't eat out. Bed was comfortable. Sheets & towels were clean. Water was hot. Adjustable hand held shower head is always better than a fixed head.
Stayed 12 nights in Mar 2025

8/10 Good

Mike

Stayed 2 nights in Apr 2025

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Apr 2025

10/10 Excellent

Tomoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが親切で良かった！！

部屋は小さかったですが、ロンドンでこの値段なら相応の価格だと思います。観光のため一日中外に出ていて、寝るためだけに部屋を使っていたので、充分快適でした。 部屋には湯沸かし器、冷蔵庫があって助かりました。お茶やコーヒー、ミルクが使った分は毎日補充されました。タオルも毎日きれいなものに交換してくれました。 充電器のアダプターを忘れたのですが、ホテルのスタッフさんが何度も丁寧に対応してくれて、事なきを得ました。スタッフさんは毎回違う人でしたが、みんな親切で優しかったです。すごく気持ちよく滞在できました。
Stayed 3 nights in Mar 2025

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Mar 2025

8/10 Good

oxana

Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The stay was not Nice at all.. There’s No fan in the room and the Bed is not comfortable at all.. above all … Receptionist is not a Nice person .. Very room
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service
Cleaned room daily with fresh towel daily
Stayed 5 nights in Mar 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied guest

Friendly service, clean room suitably appointed given the price I paid. Problem with the drain in the shower which was reported but overall very pleased with my stay.
Stayed 1 night in Mar 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service

Trevligt hotell med viss utvecklingspotential

Trevligt hotell, trevlig personal. Daglig städning med handduksbyte o s v. Bodde i ett enkelrum som var ganska litet men funktionellt så när som på badrummet. Duschkabinen var relativt liten, men det var inga bekymmer att duscha. Däremot sitter toalettstolen på ett sådant sätt att det var nästan som ett yogapass för att gå på toaletten. Jag slog knät i vattenlåset, det satt en hållare för tandborstglas som nästan gick in i överarmen och så vidare. Jag vill poängtera att rummet i övrigt var litet men funktionellt och att jag trivdes på hotellet, men man bör vara medveten om att toaletten är väldigt liten. Att ta bort de oanvända hållarna för tandbortsglas, flytta handfatet närmare duschkabinen och vända vattenlåset åt andra hållet skulle göra underverk.
Stayed 4 nights in Mar 2025

6/10 Okay

James, Perth

Stayed 5 nights in Mar 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Regardless of what people said, it was clean and affordable. Perfect for a budget savvy traveler. Reception was incredibly kind and helpful for early checkin.
Stayed 3 nights in Mar 2025

8/10 Good

Lars

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

m

Stayed 2 nights in Mar 2025