4/10 Poor
Susan
1 Nov 2025
The staff were great but my room was looking a bit tired & needed an update. The kettle was missing, so I had to ask for a replacement. The cover on the heating/air was missing so I couldn't adjust the settings. Luckily the temperature was perfect for me but if I had wanted to adjust it, I wouldn't be able to figure it out. The shower stall was tiny. I'm not a large person but even for me it was a tight fit. I had to wash my hair whether or not I wanted to or not because there was no way to adjust the angle of the spray head. The veneer on the bathroom cabinets was peeling away at floor level and the light switch for the bathroom was along the hallway by the entry door.
I've stayed here before but this time was a big disappointment. There are so many choices at LHR, so for me it doesn't make any sense to choose this hotel another time.
Susan
Stayed 2 nights in Oct 2025



















