The stay was fine and it met our needs for the most part as we were gone much of the day. The bed comfort was good and the linens were nice and clean. It does need a more thorough cleaning overall, the finer details of cleaning are being missed (splatter on the wall in dining room area, dirty surfaces such as plugs, appliances, dishes, etc). Its an easy fix if someone just tackles it. The couch and the carpet have seen better days. The dryer doesn't work. Its a nice place in a nice fairly quiet neighborhood, but needs a few things taken care of to make it 5 star worthy. The state of it for the price I paid is more 3.5 stars (factoring in it being Wimbledon fortnight). Communication with Hugo is excellent. Getting in and out piece of cake.