4/10 Poor
Lisa
26 Aug 2025
I stayed at The Bloomsbury in April 2024. I rebooked this hotel out of hundreds in London for my latest trip this August. Last year, I booked what they advertise as a Cozy room. When I arrived, I was upgraded to a Classic Queen which was quite nice. This year, I opted to upgrade to what they advertise as a Deluxe Queen. When I arrived, and was shown to my room, I noticed that it was an attic, Cozy Room. I complained to the front desk and the woman working the desk could not explain the room difference and I asked to speak to the manager. He said that my room was indeed a Deluxe Queen and I responded with my previous year’s experience with the rooms. He then said he would move me to another room. This new room was again, smaller than last year’s room. This manager was not only lying to me, but tried to placate me with a $12 dollar bottle of red wine. I’m quite ashamed of this behavior from a hotel manager, a hotel in which I loved during my previous stay. The staff are wonderful and very helpful. The manager is a liar and charged me for a Queen Deluxe”and lied to what he assumed was an unsuspecting woman American tourist. I was charged for a stay that was not what was advertised and not what I had reserved. Shame on you.
Lisa
Stayed 6 nights in Aug 2025

































