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The Cumberland, London

4.5 star property

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Photo gallery for The Cumberland, London

Exterior
Creator video
Serves brunch and happy hour
Lobby sitting area
Family Room | Living area | 40-inch LCD TV with digital channels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
1 Great Cumberland Place, London, England, W1H 7DL
  • Place, Marble Arch
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Park Lane
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

9.2 out of 10
Wonderful
(17 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Twin Room

8.8 out of 10
Excellent
(28 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, in-room safe, desk

Classic Double Room

8.6 out of 10
Excellent
(34 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

Deluxe King | 1 bedroom, premium bedding, in-room safe, desk

Deluxe King

8.4 out of 10
Very good
(48 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin

8.2 out of 10
Very good
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, desk

Family Room

8.6 out of 10
Excellent
(27 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Park View Room

Park View Room | 1 bedroom, premium bedding, in-room safe, desk

Park View Room

9.6 out of 10
Exceptional
(7 reviews)
  • 26 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Executive Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access) | 1 bedroom, premium bedding, in-room safe, desk

Executive King Room (With Executive Club Lounge Access)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite (With Executive Club Lounge Access)

7.6 out of 10
Good
(4 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area | 40-inch LCD TV with digital channels

Star Suite (With Executive Club Lounge Access)

  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Accessible Double

Classic Accessible Double | 1 bedroom, premium bedding, in-room safe, desk

Classic Accessible Double

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

1 bedroom, premium bedding, in-room safe, desk

Classic Single Room

  • Sleeps 1

View all photos for Classic Double Room

1 bedroom, premium bedding, in-room safe, desk

Classic Double Room

  • Sleeps 2

View all photos for Classic Twin Room

1 bedroom, premium bedding, in-room safe, desk

Classic Twin Room

  • Sleeps 2

View all photos for Deluxe King

1 bedroom, premium bedding, in-room safe, desk

Deluxe King

  • Sleeps 2

View all photos for Family Room

1 bedroom, premium bedding, in-room safe, desk

Family Room

  • Sleeps 4

View all photos for Executive Double Room

1 bedroom, premium bedding, in-room safe, desk

Executive Double Room

  • Sleeps 2

View all photos for Executive Twin Room

1 bedroom, premium bedding, in-room safe, desk

Executive Twin Room

  • Sleeps 3

View all photos for Executive King Room

1 bedroom, premium bedding, in-room safe, desk

Executive King Room

  • Sleeps 3

View all photos for Studio Suite

1 bedroom, premium bedding, in-room safe, desk

Studio Suite

  • Sleeps 3

View all photos for Star Suite

1 bedroom, premium bedding, in-room safe, desk

Star Suite

  • Sleeps 3

View all photos for Park View Room

1 bedroom, premium bedding, in-room safe, desk

Park View Room

  • Sleeps 2

View all photos for Deluxe Twin

1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

  • Sleeps 2

Star Suite

  • Sleeps 3

View all photos for Accessible Classic Double Room

1 bedroom, premium bedding, in-room safe, desk

Accessible Classic Double Room

  • Sleeps 2

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About this property

The Cumberland, London

Art Deco hotel with 24-hour front desk and coffee shop/cafe
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and conference space. Change of towels is available on request
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the breakfast at The Cumberland, London. During your stay, you're just a quick walk from Marble Arch. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy British cuisine while dining at SOUND Cafe
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the breakfast and the central location
  • Steps from Frameless Immersive Art Experience and 4 minutes on foot from Hyde Park
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly The Cumberland, London. The hotel can provide concierge services and wedding services.

This Art Deco London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:30 AM.
SOUND Cafe – This restaurant specialises in British cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar – This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee – This lobby lounge specialises in British cuisine and only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Lift (100 centimetre wide door)
  • Raised toilet seat (61 centimetre high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The Cumberland, London offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests arriving after 2:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 781 out of 1399 reviews
Rating 8 - Good. 371 out of 1399 reviews
Rating 6 - Okay. 151 out of 1399 reviews
Rating 4 - Poor. 45 out of 1399 reviews
Rating 2 - Terrible. 51 out of 1399 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the room had all necessary equipment. Main lobby very busy and congested with people.
Stayed 5 nights in Jul 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel…..

Great as always Impeccable service Fabulous staff / robot Perfect location See you next year
Stayed 2 nights in Aug 2025

8/10 Good

Pawandeep

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2025

2/10 Terrible

ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
They stole the reservation money from me refusing a rebooking ..... So criminals will never run a decent hotel Hence the review
Stayed 4 nights in Aug 2025

10/10 Excellent

Ipek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025

8/10 Good

Mohammad, Saihat

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Very bad experience at The Cumberland Hotel. I stayed for 14 nights. At check in we were initially told there was no booking under our name. After a long and frustrating back and forth they eventually found it. Housekeeping service is extremely poor. I put the clean room sign every morning and came back at 4 PM to find the room still untouched. When I asked they simply said we are busy which is a very weak excuse. The housekeeping staff were rude and careless. Honestly this is the worst hotel I have ever stayed in when it comes to cleanliness and room service. The only good thing about this hotel is its location.
Stayed 12 nights in Jul 2025

10/10 Excellent

Sanya

Stayed 4 nights in May 2025

6/10 Okay

YOUSEF

Travelled with family
Stayed 5 nights in Aug 2025

8/10 Good

Amie

Travelled with family
Liked: Amenities
Good location near shopping and restaurants and a tour bus stop at marble arch on same block. No counter space so tough for more than one person to get ready. Very good and attentive staff and good security.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
The staff couldn’t have made more effort for our family celebrations. Highly recommend
Stayed 3 nights in Aug 2025

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness
Breakfast was very good.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michele, Westfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel best location
Stayed 2 nights in Aug 2025

10/10 Excellent

Michele, Westfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location best hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Orla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, bustling hotel in the centre of London at an affordable price.
Stayed 3 nights in Jul 2025

6/10 Okay

Teresa

Stayed 4 nights in Aug 2025

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service
Bed was amazing food options was ok well over priced and please have a sign about service charge bar staff are slow and pick you by you watch or breast size on who gets served next
Stayed 2 nights in Aug 2025

10/10 Excellent

Amarjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleased
Stayed 2 nights in Jul 2025

10/10 Excellent

Alastair

Stayed 3 nights in Jul 2025

10/10 Excellent

Pranjal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Aurelia, Washington

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Luccia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite thing about this hotel was the prime location. You can walk one minute to get to the underground and also close to a bus stop. It is the old hard rock so the bar is very fun and large. They also do live music some nights. The rooms were pretty basic but nice.
Stayed 8 nights in Jul 2025

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outstanding part of the stay was the helpfulness of the executive check-in, Dorian's welcome and continued help during our stay, and the help of the concierge desk. We also enjoyed the great breakfast selection - especially the omlet makers.
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Everyone was nice and accommodating. Thank you.
Stayed 6 nights in Jul 2025

10/10 Excellent

gaynor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

FAB hotel and staff

What an amazing experience.We stayed here seceral times when it was the Hard Rock and were concerned it wouldnt be as good .We had nothing to worry about .Apart frkm he branding nothing else had changed. Awe made very welcome by Maza in the backstage room.Elvin from secutity took us to the room and as i use a walking stick talked me through ths fire evacuation procedure.A lovely gentleman whos name escapes me brought our bags and taljedvus through usingvthe air conditionibg. . We had booked to see Setevie wonder on Saturday then ELO SUnday but dud to ihis ill health ELO was cancelled.We asked at reception of othercefents particularly an art exhibition we wanted to see..He went awaycabd came bzck with 2 tickets for free entyr .What a lovely surprise. The only thing that was disappointng was they had now Brown sauce with breakfast.We did ask but they had run out. That being said it was a first class stay and we will definitely return .Thank you
Stayed 2 nights in Jul 2025

10/10 Excellent

Shannon

Stayed 2 nights in Jul 2025