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The Piccadilly London West End

5-star property
65-73 Shaftesbury Avenue, London, England 044 511 21 42
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4.2 out of 5
Very good!
See all 24 ebookers Reviews

"Great location and very friendly staff. Rooms spacious and clean " More

By a verified traveller on Tue 11 Apr 2023

Points Of Interest

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Economy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
CHF 178* Per night/room 2 Jun - 3 Jun

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us they can't get enough of Montcalm Piccadilly Townhouse, London West End's great location. During your stay, you're just a quick walk from Leicester Square. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests like the accommodation for the cleanliness, spaciousness and overall comfort
  • Just a 3-minute walk from Leicester Square and 5 minutes on foot from Piccadilly Circus

Montcalm Piccadilly Townhouse, London West End ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Montcalm Piccadilly Townhouse, London West End

Everyone (11) Couples (7) Family (3)
5 out of 5
Great location and very friendly staff. Rooms spacious and clean

Posted by on 11 Apr 2023

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Comment from Hotel Management

26 Apr 2023 by Guest Experience

Dear Debbie,Thank you very much for your lovely review. We are delighted to hear that the facility and staff exceeded your expectations. Our staff are dedicated and always tries their best to give our guests memorable and personalized service! We are delighted to hear that you appreciated our fantastic location. Luckily, we are in convenient reach of museums, shopping and theatres and have a fantastic team to look after our guests.I sincerely look forward to welcoming you back for another memorable stay.Warm regards,Daniela TapoiGuest Experience Manager

3 out of 5
Room upgrade to a room with 4 poster bed - a lovely touch - only to find in the morning the shower was broken and completely unusable. They made a room available on the 5th floor for us to have a shower but we were now out of time to get to an attraction pre booked. On return with the lift not working we climbed the stairs to the 5ht floor to find our keys didnt work. We had to go out again but they at least moved us to the 2nd floor where everything worked - although the room keys at first didnt work. We didnt hate the hotel and they tried their best to rectify the issues which is at least something. Would stay again due to location but wont accept any upgrades!

Posted by on 21 Nov 2022

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Comment from Hotel Management

25 Nov 2022 by Daniela Tapoi

Dear Mr Christopher,Thank you for staying at The Piccadilly London West End, and even more for taking the time to share your feedback. Please rest assured that I have now looked into this matter in detail and all mentioned points have been highlighted to right departments and I assure you that they will be followed up accordingly to ensure that they do not reoccur in the future. I regret to hear that we failed to deliver our usual high level of consistent service during your stay, and I would like to sincerely apologise once more for the inconvenience caused. I hope your recent experience will not deter you from considering The Piccadilly London West End on a return visit to London and I would be most grateful for any opportunity to restore your faith in our hotel. We look forward to welcoming you back.Warm regards,Daniela TapoiGuest Experience Manager

4 out of 5
We thought that the hotel was comfortable, smart and fairly modern, very friendly and welcoming staff. We had everything in our room that we needed and it was very clean and comfortable. However we were a little bit disappointed with the choices on the dinner menu, there needs to be more options, maybe a roast etc, but the breakfast menu was outstanding.

Posted by on 18 Feb 2020

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Comment from Hotel Management

3 Mar 2020 by Gurdeep

Dear Guest, Thank you ever so much for your complimenting review following your recent stay with us at The Piccadilly London West End. It gives us great pleasure to read that you had a memorable experience with us. The entire team have received your feedback. This warm comment certainly serves as a wonderful motivator for us all to continue striving for service excellence. Kind Regards,

5 out of 5

Posted by on 28 Nov 2019

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Comment from Hotel Management

2 Jan 2020 by Gurdeep

Dear Guest, Thank you for choosing to stay at The Piccadilly London West End and for sharing such a wonderful feedback. We are glad to know that our facilities and services met expectations. We are very proud of our team here at The Piccadilly London West End and we really do appreciate all guest feedback as it is only through comments such as your own that we are truly able to measure how our guests perceive our services and facilities. We look forward to welcoming you back at The Piccadilly London West End in the near future! Kind Regards,

5 out of 5
Exemplary service. The staff really make this hotel. Nothing is too much trouble. I booked for my parents for my father's birthday and without asking they added extra elements to their stay and made their experience truly special. The hotel itself is impeccabley clean as well as comfortable and in a grat location for all the theatres. 10/10

Posted by on 13 Feb 2019

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Comment from Hotel Management

18 Feb 2019 by Valent F

Dear Esteemed Guest, Thank you for sharing your valuable feedback. It was a real pleasure for us to make you father's birthday a special one and we are glad to know see our efforts being commended. We hope to welcome you back on the next special occasion. Warm Regards Valent Fernandes

5 out of 5
Convenient location for foods and shopping. Good hotel and all the staff are very helpful

Posted by , from Kl on 24 Oct 2018

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Comment from Hotel Management

25 Oct 2018 by Valent F

Dear Les, It was a pleasure to have you with us at the Piccadilly London West End. We thank your for sparing your time and sharing your valuable feedback with us and we hope to have the pleasure to welcome you back in the nearest future. Kind Regards Valent Fernandes

5 out of 5

Excellent staff and thoughtful room preparation.

Cons: Room was facing directly on to the road and therefore was slightly noisy but I guess this is expected given the location of the hotel.
Very thoughtful experience. mentioned in passing it was for a birthday surprise and the hotel team thoughtfully provided a slice of cake, chocolate gift box and rose petals in the bedroom without me asking or even expecting it. Would definitely stay here again based on this experience

Posted by on 26 Feb 2018

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4 out of 5

Nice hotel, great location

Right in the middle of theatre land and opposite China town. 5minute walk to Leicester Square and Piccadilly Circus. Room was small but very clean. Lovely shower. Complimentary fruit and still and sparkling water in room. Glass of prosecco on arrival in reception.

Posted by , from Southampton, UK on 6 Jan 2018

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5 out of 5

Best hotel we had stayed ever

We are celebrating our anniversary. They upgrade our room and make some special decoration for us. The room is extremely comfortable and the staffs are really nice. The location is just across Chinatown and within walking distance from all places. Really glad for our choice to stay here.!

Posted by , from cornwall on 25 Apr 2017

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5 out of 5

More like a five star hotel

Welcomed at check with a glass of bubbly. Room quite small but its packed with all the little extras of a five star. Bathroom with illuminated magnifying mirror, bathrobes, slippers & Elemis toiletries. Bed very comfy, large HD Flatscreen TV, Coffee machine, complimentary water & fruit. You even get a mobile internet phone to make free calls. You take it with you when you are out, great finding places around London with google maps. Staff were exceptional and would highly recommend with hotel.

Posted by on 19 Apr 2016

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About the The Piccadilly London West End

Location 65-73 Shaftesbury Avenue, London, England W1D 6EX

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available. WiFi and wired Internet are free in public spaces. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Montcalm Piccadilly Townhouse, London West End. This 5-star London hotel is smoke free.

  • 67 guestrooms or units
  • 5 levels
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Tottenham Court Road Station (0.6 km / 0.4 mi)
  • Metro station: Piccadilly Circus Underground Station (0.3 km / 0.2 mi)

Room Amenities

Montcalm Piccadilly Townhouse, London West End offers 67 accommodations with DVD players and minibars. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and free newspapers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 7:30 AM to 9:30 AM.

Montcalm Piccadilly Townhouse, London West End has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 60.00 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a debit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit card deposit required
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 21 per person
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 60.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western London Piccadilly
  • Best Western Piccadilly
  • Best Western Piccadilly London
  • Best Western Premier Piccadilly
  • Best Western Premier Piccadilly London
  • Best Western Premier Shaftesbury Piccadilly
  • Best Western Premier Shaftesbury Piccadilly Hotel
  • Best Western Premier Shaftesbury Piccadilly Hotel London
  • Best Western Shaftesbury Piccadilly
  • Piccadilly Best Western
  • Shaftesbury Premier London Piccadilly Hotel London
  • Shaftesbury Premier London Piccadilly Hotel
  • Shaftesbury Premier London Piccadilly London
  • Shaftesbury Premier London Piccadilly
  • Piccadilly London West End Hotel London
  • Piccadilly London West End Hotel
  • Piccadilly London West End London
  • Piccadilly London West End
  • The Piccadilly London West End England
  • Piccadilly London West End House London
  • Piccadilly London West End House
  • The Shaftesbury Premier London Piccadilly
  • Best Western Premier Shaftesbury London Piccadilly
  • Piccadilly London West End Guesthouse London
  • Piccadilly London West End Guesthouse
  • The Piccadilly London West End England
  • Piccadilly End Guesthouse
  • Piccadilly End

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.